Nikki Griffin
Orange,TX
Summary
Industrious and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level.
Overview
6
6
years of professional experience
Work History
Manager
Bronze Body
Bridge CIty, Texas
01.2021 - Current
- Applied customer feedback to develop process improvements and support long-term business needs.
- Recruited and hired top performers to add talent and value to department.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Maintained professional, organized and safe environment for employees and patrons.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
Manager on Duty
K-9 Devine
Bridge City, Texas
02.2018 - 03.2022
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Trained employees in essential job functions.
- Conducted continuous reviews of accounts, procedures and personnel to optimize processes and improve performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained store equipment, printers and fax machines.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Little Cypress-Mauriceville CISD
Orange, TX05.2014
Skills
- Managing Employee Relations
- Administration and Reporting
- Managing Props
- Scheduling and Coordinating
- Managing Reception
- Managing Laborers
- Managing Cash Register
- Issue and Conflict Resolution
- Managing Files and Records
- Overseeing Employees
Off-Road adventures
I spend most of my time outdoors ATV riding and hanging out with close friends and family.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager
Bronze Body
01.2021 - Current
Manager on Duty
K-9 Devine
02.2018 - 03.2022
High School Diploma -
Little Cypress-Mauriceville CISD
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