Michelle Baily-DeFina
Sales Representative
Geneva,OH
Summary
Territory inside/ outside Sales Representative driven to create new customers within short amount of time. Motivated to generate and increase sales while delivering top-notch customer care. Skilled at working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
33
33
years of professional experience
Work History
Ebay Online Reseller
Self Employed Services
Geneva , Ohio
12.2019 - Current
- Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
- Source and purchase vintage goods to resell at or exceeding 80% ROI.
- Consistently monitoring market trends.
- Top rated seller 100% positive feedback.
Local Manager
Cherry Hill Programs
Mentor, Ohio
12.2020 - 04.2022
- Cross-trained existing employees to maximize team agility and performance.
- Exceeded seasonal Easter set sales goal, surpassed minimal 60% A packages by 15%, hit all KPI Set by corporate.
- Seasonal Holiday Christmas & Easter photography on set with characters (2020-2022).
- Drove continued growth across business areas by working with my team on approaches to customer service, consumer sales and consistency.
Outbound Sales Representative
Affordable Telemarketing
Beachwood , Ohio
12.2019 - 12.2020
- Conducted 400 outbound phone calls daily to reach potential clients and market home improvement products and services.
- Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
- Generated minimum of 8 new leads each day.
Customer Service Representative
Media One Group
Mentor , Ohio
02.2018 - 10.2019
- Inside sales consultant. Answered product and service questions, suggesting other offerings to attract potential customers.
- Recommended products to customers, thoroughly explaining details.
- Recorded account information to open new customer accounts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Outside Sales Representative
Interstate Gas Supply Inc.
Ashtabula , Ohio
05.2016 - 03.2018
- Established new accounts through cold calling and personal visits to potential customers Regarding residential gas, electric supply and home protect product.
- Prospected and conducted face-to-face sales calls with residential customers throughout assigned territory.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales. Renewals and upselling.
Customer Service Executive
Stewart Title Guaranty Company
Willoughby, OH
08.2015 - 08.2016
- Attended networking events prospecting to Real Estate agents, attorneys,mortgage lenders to secure title commitments.
- Contacted potential customers to capitalize on sales opportunities.
- Cultivated and strengthened account relationships to achieve and exceed company targets.
- Identified new business opportunities through cold calling, networking, marketing and prospective Salesforce database leads.
Advertising Sales Representative
Star Beacon Newspaper
Ashtabula , Ohio
02.1992 - 06.2015
- B2B Business to business development sales consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
- Created and presented media and advertising packages to prospective customers.
- Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
Skills
Active Listening
undefinedEducation
Ohio Real Estate License - Real Estate
Hondros College of Business
Independence Ohio High School Diploma -
Harbor High School
Ashtabula Ohio Timeline
Local Manager
Cherry Hill Programs
12.2020 - 04.2022
Ebay Online Reseller
Self Employed Services
12.2019 - Current
Outbound Sales Representative
Affordable Telemarketing
12.2019 - 12.2020
Customer Service Representative
Media One Group
02.2018 - 10.2019
Outside Sales Representative
Interstate Gas Supply Inc.
05.2016 - 03.2018
Customer Service Executive
Stewart Title Guaranty Company
08.2015 - 08.2016
Advertising Sales Representative
Star Beacon Newspaper
02.1992 - 06.2015
Ohio Real Estate License - Real Estate
Hondros College of Business
High School Diploma -
Harbor High School
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