Marilyn L Fisher
Stone Mountain,GA
Summary
Executive Assistant with a career spanning over 15 years. Streamline office operations for marked productivity gains, creating standardized documents, highly accessible filing system and detailed Outlook database storing client/vendor information. Assisted management in meeting deadlines, scheduling and resolving pressing issues. Optimized billing processes resolved delinquent accounts, and utilized Salesforce to track client needs. Contributed in projects; preparing manuals, training materials for events. Personable Customer Service Executive offering over years of 10 experience. Willing to go extra mile and treat customers with high levels of respect for best-in-class service. Dedicated professional offering attention to detail and a career driven by client engagement. Looking to help boost a company's success while building long-term relationships in the position of Customer Service Executive.
Overview
15
15
years of professional experience
Work History
RCC Voice Specialist/Senior Customer Service Manager
Apple Inc
Stone Mountain, GA
03.2015 - Current
- Problem for solving with orders, shipping, updating credit card, billing and shipping issues.
- Strong knowledge of technology; particularly Apple products
- Agility in learning new products, updates and features supporting customer in purchase the right device for there personal of business needs.
- Deliver great customer experiences through guided set-up and constant personal interaction
- Strong communication skills utilized to troubleshoot issues, determine next-steps regarding repairs, need for workshops, and to close the sale
- Maintain 100% rating in internal Net Promoter application tracking system; which determines overall customer satisfaction.
Technical Assistant
Nexant Inc
Cary, NC
08.2012 - 01.2014
- Salesforce database management updating month- end reports and customer current information
- Maintain and process new and approved projects for download within Energy Orbit
- Maintain incoming memos and various correspondences, transcribe and distribute meeting minutes Prepare reports, manuals, memos, letters, financial statements, Excel spreadsheets and PowerPoint presentations
Contractor - Executive Administrator
Creative Force Studios, LLC Contractor
Raleigh, NC
09.2009 - 10.2011
- Analyzed incoming memos, submissions and reports, and distributed incoming correspondence, and maintained executives' schedules
- Prepared invoices, reports, memos, letters, financial statements and other documents including spreadsheets, databases and presentations
- Reviewed operating practices and procedures to determine improvements in areas such as workflow, reporting procedures, or expenditures
- Planned both internal and external events and staff trainings.
Co Owner
All Things Media, Inc
Raleigh, NC
02.2007 - 08.2009
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Provided staff with a working environment where open communication, personal and professional growth opportunities, empowerment to perform essential job duties, fairness, dignity, and mutual respect were priorities
- Provided strategic and administrative direction/management in all company functions including accounting, business development, compliance, facility management, and finance.
Education
Bachelors - Business Administration/Database Technology
Strayer University
2024
Skills
- Salesforce Database Management Energy Orbit Management Outlook Scheduling
- Positive Customer Relations Microsoft Word Net Object Fusion
- Customer Account Management
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Customer Support
Timeline
RCC Voice Specialist/Senior Customer Service Manager
Apple Inc
03.2015 - Current
Technical Assistant
Nexant Inc
08.2012 - 01.2014
Contractor - Executive Administrator
Creative Force Studios, LLC Contractor
09.2009 - 10.2011
Co Owner
All Things Media, Inc
02.2007 - 08.2009
Bachelors - Business Administration/Database Technology
Strayer University
Similar Profiles
Brandon SalgadoBrandon Salgado
Sales Specialist at Apple IncSales Specialist at Apple Inc
AMY BENEFIELAMY BENEFIEL
SPECIALTY PROGRAMS ADVISOR at APPLE INCSPECIALTY PROGRAMS ADVISOR at APPLE INC
Reechensky JosephReechensky Joseph
Software Engineering Intern at Apple IncSoftware Engineering Intern at Apple Inc