Kristine Lutzo
Project Manager
Northfield
Summary
Organized project manager with 15 years of experience managing multi-million dollar clients in the risk management, pharmaceutical, and banking industries. Proven success building and motivating program teams worldwide to meet project goals. Demonstrated leadership in systems implementation, program execution and process improvement engagements using agile methodologies.
Overview
4
4
years of post-secondary education
15
15
years of professional experience
Work History
Global Program Manager
BCD Travel
2012-08 - 2020-09
- Kept stakeholders updated on project changes or issues and provided details for resolution.
- Devised tools and benchmarks to improve team performance and monitor performance.
- Performed program research and analyzed data collection to develop cost estimates and budgets with estimated savings of 15% .
- Launched reporting program and gathered functional and business requirements to support team and mitigate risks.
- Proposed development and reporting improvements to positively impact usability, function and performance.
- Collaborated with Executive board to define operational parameters.
- Identified system needs and designed processes to support business requirements.
- Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.
- Collaborated with developers and project managers to assess program capabilities, features and testing demands.
Program Manager
BCD Travel
2011-08 - 2012-08
- Provided ongoing direction and leadership for program operations.
- Coordinated communication among associations, allies, stakeholders and members to foster connections between departments.
- Identified costs involved for program operations to keep in line with departmental budget.
- Devised, implemented and monitored over 5 countries program plans and schedules
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
- Coordinated work between 7 departments.
- Developed first-rate training programs.
- Maintained regular communication between departments via email and phone calls to coordinate program logistics.
- Optimized service procedures to increase customer satisfaction.
Program Coordinator
BCD Travel
2005-11 - 2011-08
- Spearheaded implementation of program rules, frameworks and toolkits to facilitate smooth change management process.
- Orchestrated efficient program development by collaborating cross-functionally across departments.
- Reduced costs by 30% and improved operational performance without sacrificing quality by developing and implementing diverse approaches.
- Optimized service procedures to increase customer satisfaction.
- Worked alongside internal and external client to outline and implement program plans and objectives.
- Addressed and resolved technical and operational concerns by working with team members and directors.
- Created standard operating procedures.
Education
Bachelors of Arts - Business Administration
Ashford University Forbes School Of Business
2016-08 - 2018-08
Associates of Arts - Business Administration
University of Phoenix
2006-06 - 2008-07
Skills
Project management
Service oriented
Data Driven
Implementation
MS Office
Written and verbal communication
Staff Management
Business systems management
Brand development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
Condo Associations Board of Directors, October – Present. Treasurer
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Interests
Condo Associations Board of Directors, October – Present. Treasurer
Timeline
Bachelors of Arts - Business Administration
Ashford University Forbes School Of Business
2016-08 - 2018-08
Global Program Manager
BCD Travel
2012-08 - 2020-09
Program Manager
BCD Travel
2011-08 - 2012-08
Associates of Arts - Business Administration
University of Phoenix
2006-06 - 2008-07
Program Coordinator
BCD Travel
2005-11 - 2011-08