Kris Clark

• Initiated, built and developed a Nesting Team department from the ground up, that would act as a bridge between Training, Quality Assurance, Subject Matter Experts and Frontline Sales Production teams in order to set up New Hires for success.
• Developed and implemented performance strategies and plans to promote continuous improvement with new hires after training.
• Recruited and built a Team to directly support 25 - 60+ new hires continuously week over week.
• Internally grew and promoted the highest number of employees to leadership roles or successfully moved into desired career paths.
• Assessed new hire needs to developed effective coaching plans.
• Oversaw daily operations to ensure high levels of productivity.
• Managed department requirements and accomplished objectives by self-monitoring team progress and promptly solving for process improvements.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

• Built strong teams by recruiting and developing top sales talent.
• Internally grew and promoted the highest number of employees to leadership roles or moved into desired career paths.
• Led one of the first two outbound sales teams for a start-up co-partnership between 7X Powered and Roger's Communications.
• Led the sales team to exceed monthly sales goals finishing 2020 with an average of 136% to target.
• Led daily team meetings to keep our sales specialists motivated with tips, techniques and relevant information.
• Facilitated ongoing coaching, training , and mentoring to ensure our team of sales specialists were successfully over 100% to target month over month.
• Monitored sales processes to identify areas in need of improvement and implemented a Subject Matter Expert department to rectify issues.

SALES

• Coached, monitored, mentored and motivated 20 - 30 outside sales reps within AB/BC to set productive goals and align operational practices while meeting and exceeding regional sales quotas.
• Created and reported weekly sales reports to highlight successes, report challenges and communicated thoughts and asks on ways to make improvement.
• Increased sales volume with partnered vendors from 50% to 100%+ of target by helping the direct sales force expand their knowledge on product line integration and taught them how-to overcome objection.
• Organized strategic road trips to extend sales reach and increase acquisition by contacting potentially neglected clients with a high win potential.

MARKETING

• Developed strategic relationships with key suppliers and clients to foster profitable business initiatives and increase sales volume.
• Organized promotional events and interacted with community to increase sales volume and recruit new talent.
• Helped launch, lead and develop a promotional strategy to Multicultural communities within Alberta

PROCESSES (Back-end Improvement)

• Collaborated on a continual basis with internal teams to improve sales processes from beginning to end by working with the order entry team, enablement team, field team (installation), sales trainers, marketing etc. to streamline customer acquisition and improve retention strategies.

TRAINING

• Coached/trained the TELUS trainers and partnered vendors in successful selling methods and encouraged cross-selling to drive revenue.
• Helped develop and lead group training courses to align with channel sales targets.
• Trained new Outbound Sales Managers with best practices to become successful.

HIRING

• Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
• Initiated and collaborated with Human Resources to facilitate recruitment promotion at job fairs and other community events.

SALES

• Coached, monitored, mentored and motivated employees to set productive goals and align operational practices while meeting and exceeding regional sales quotas.
• Increased sales volume from 50% to 100% plus with partnered vendors by expanding the knowledge of their direct sales force with our product lines and taught strategies of how-to overcoming objection.
• Organized strategic road trips to extend sales reach and increase acquisition by contacting potentially neglected clients with a high win potential.

PROCESSES (Back-end Improvement)

• Collaborated on a continual basis with internal teams to improve sales processes from beginning to end by working with order entry team, enablement team, field team (installation), and sales trainers to streamline customer acquisition and improve retention strategies.

TRAINING

• Coached/trained the TELUS trainers and partnered vendors in successful selling methods and encouraged cross-selling to drive revenue.
• Helped developed and lead group training courses to align with channels sales targets.

• Received TELUS Peak Performance award in my 1st year, by achieving Top annual sales for Western Canada in less than 10 months.
• Learnt as much knowledge as possible with each and every customer, in order to fully understand their unique needs, as if I was them, so that I could provide a superior solution that would help their business become more efficient and productive.
• Communicated product value, quality and customized solution to educate and entice potential customers.
• Created and wrote media alerts and developed social media campaigns to promote both myself and the products that we were providing.
• Created promotional product email templates that used as ice breakers and follow-up tools for clients. As per request, these were later shared so that they could be used within all of TELUS SBS partnered sales channels.
• Analyzed consumer patterns to identify trends and target key demographics.
• Researched and organized competitor information using internet searches and making artificial phone inquiries to competitors.
• Resurrected and monetized dormant leads to build book of business and increase revenues

• Lead crews of 10+ Structural Ironworkers
• Estimated time and personnel needed to complete the job based on the quoted time of completion.
• Hoisted metal components into place while safely connecting, signaling cranes and bolting up during the erection process.
• Organized and sorted the lay-down areas so that our structural pieces were accessible and easy to find when we needed to hoist them.
• Examined darchitectural drawings and building blueprints to determine and plan the order of operations for assembly.
• As a journeyman, I volunteered to have apprentices job shadow me so that I could train them safely and properly with the knowledge needed to become successful.

• Volunteered to have new hires, job shadow under me.
• Collaborated with management to build effective sales team.
• Set ambitious sales goals and motivated peers to keep our team growing effectively.
• Worked in both outbound and inbound teams in areas such as winback, acquisition, upgrades, retention and customer service.
• Consistently surpassed my Sales Targets and was awarded top monthly sales month-over-month while working at TELUS.

• Performed as a sales consultant in areas including; home audio/video, personal electronics, and telecommunications
• Was trained by; "The Friedman Group” for retail sales.
• Developed a personal passion for Home Entertainment technology which today has now also evolved to Smart Home technology.

• Assigned to open and lead a new store location
• Worked with both corporate and consumer clientele at the head office.
• Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
• Kept all daily sales documentation and records accurate and up-to-date with latest data to prevent errors in sales reporting.
• Collaborated with the Sales Director to stay current on inventory levels, complete accurate sales orders and help to resolve issues that arose.
• Awarded Top Sales in a contest and won a trip to Houseboat in the Shuswap Lakes in BC

• Started my sales carrier in Telecom and learned that I had a talent for sales in Mobility
• Surpassed the 1st, 2nd and 3rd month targets given to me by the Sales Director
• Soon bought out buy TELUS and was adopted by TELUS dealer; PDL Mobility