Hi, I’m
Katlyn Stallings
Jackson,GA
Summary
Focused Operations Director with 6 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
7
years of professional experience
1
Certificate
1
AHA Certification
Work History
Faithful Guardian Training CenterMcDonough, GA
Director of Operations
11.2020 - Current
Job overview
- Operations director supervise, direct, and evaluate assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals
- Manage and oversee daily operation of Emergency Medical Services (EMS) training courses Department including State mandated operations ending in over 10 new educational contracts.
- Establish priorities for training learning activities; delegates assignments to and placement of personnel; ensures proper allocation of personnel and other resources; disseminates information and special orders
- Organizes workflow and prepares schedules; establishes and reviews payroll; approves timesheets and leave time; oversees departmental training and quality assurance efforts
- Assists with preparation of short term and long-range management plans; evaluates and determines proficiency level of department and personnel; identifies areas requiring improvement; formulates and executes action plan to correct deficiencies
- Develops, interprets, and/or implements standard operating and testing procedures, policies, training programs, and general orders; establishes and reviews employee and departmental goals and objectives as well as outside traveling for new departments training contracts
- Schedules and coordinates and instructs all American heart association BLS CPR-First aid courses
- Defined, implemented and revised operational policies and guidelines
- Oversaw day-to-day production activities in accordance with business objectives
- Achieved team goals through formalized training plans, coaching and performance management
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality
- Kept up-to-date with industry trends and identified areas of opportunity to drive improvements
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs
Faithful Guardian Training CenterMcDonough, GA
Administrative Assistant
10.2018 - 11.2020
Job overview
- Responsible for many clerical tasks ensuring staff can communicate and work efficiently
- Their job involves answering phone calls, greeting visitors and new students, distributing emails and preparing communications for registrations of incoming students.
- Managed over 180 student files daily
- Increased registration by 54% in just under 3 months.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management
- Set up conference rooms, technology and materials to facilitate meetings
- Managed relational database to store information for reference, reporting and analysis
- Maintained company handbook to outline policies and provide insights to company mission and values
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs
- Monitored office calendars to plan meetings, activities and travel to maximize productivity
Braces BracesCovington, GA
Treatment Coordinator
01.2017 - 10.2018
Job overview
- As a treatment coordinator I “closed” or assisted the doctor in closing, the doctor's recommended treatment plans
- This position assumes responsibility for the entire patient base and works toward having all patients complete their treatment plans
- In addition:
- Greeting patients
- Communicating with insurance companies
- Organizing files and paperwork
- Explaining dental procedures to patients
- Maintaining communication with patients via email, mail or phone.
Dr. Anthony G. SlagelFayetteville, GA
Surgical Coordinator
01.2016 - 01.2017
Job overview
- As surgical coordinator I performed administrative duties for the surgical clinic
- The surgical coordinator is responsible for processing incoming patients, answering the telephones, filling out and filing paperwork, and scheduling all aspects of patients' surgical procedures as well as insurance verification and pre authorizations
- Medical coding and billing after procedures.
Education
Faithful Guardian South Metro
College Degree from Emergency Medical Services
10.2018
Dutchtown High School
High school diploma
03.2009
Skills
- QuickBooks
- Microsoft Office, Access, word, excel, one note
- Human resources management
- Data analysis skills
- Medical Coding/billing
- Payroll/ Bookkeeping
- Profit & Loss
- Accounts Receivable/Payable
- Office Management/ Human Resources
- Medical Terminology
- Customer service
- Process Improvement/ Quality Assurance
- Strategic Planning
- Medical Scheduling
- HIPAA/ Medical Records
- Operations Management
- First Aid instructor
- Policy Development and Enforcement
- Records Organization and Management
Certification
October 2021 to October 2023
CPR/BLS instructor
October 2021 to October 2023
PHTLS
March 2022 to March 2024
Timeline
Director of Operations
Faithful Guardian Training Center
11.2020 - Current
Administrative Assistant
Faithful Guardian Training Center
10.2018 - 11.2020
Treatment Coordinator
Braces Braces
01.2017 - 10.2018
Surgical Coordinator
Dr. Anthony G. Slagel
01.2016 - 01.2017
Faithful Guardian South Metro
College Degree from Emergency Medical Services
Dutchtown High School
High school diploma
October 2021 to October 2023
CPR/BLS instructor
October 2021 to October 2023
PHTLS
March 2022 to March 2024
Similar Profiles
LOURY ANN BALABALDO ORBESOLOURY ANN BALABALDO ORBESO
Teacher, Civil Department at TESDA XI Regional Training Center Korea-Philippines Vocational Training CenterTeacher, Civil Department at TESDA XI Regional Training Center Korea-Philippines Vocational Training Center
Charles GasawayCharles Gasaway
Food Service Supervisor at USCG Training Center Cape May Basic TrainingFood Service Supervisor at USCG Training Center Cape May Basic Training
Madeline VitzthumMadeline Vitzthum
Certified Nursing Assistant at Guardian Angels Care CenterCertified Nursing Assistant at Guardian Angels Care Center