Jessica Stripling
Spartanburg,SC
Summary
Started a management career after graduating college . After dealing with severe back pain , the doctor advised , I choose another career in order to help my back pain . I transitioned from my career with working with Instacart , opening up a Marketing business and doing contracted work as a remote customer service agent for a major retail store . As I was growing the Marketing business, I started a career as a Travel Agent , which I so loved . The owner of the company decided to retire the company . Now I wish to continue my career in the Travel Industry .
Overview
11
11
years of professional experience
Work History
Travel Agent & Planner : Travel Agent Trainer
Spoiled Rotten Vacations
Atlanta , GA
05.2020 - 02.2023
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Trained other Travel Agents on all travel planning & booking procedures and research .
Marketing Branding Strategist
EmpowHer NOW!
Spartanburg, SC
07.2018 - Current
- Measured and evaluated brand digital performance to present weekly findings to management.
- Monitored online trends, conversations and innovations to optimize strategies.
- Led projects to redesign web pages, diversify strategies and revitalize social media presence.
- Trained entrepreneurs how to execute successful digital and social marketing initiatives.
- Analyzed website data such as traffic, interactions, conversions and goals to find areas of improvement.
- Created customized marketing materials to increase product awareness.
- Identified appropriate marketing channels and target customers for campaigns.
- Adapted marketing plans to specific audiences based on Custom marketing strategies and Data analysis research.
Personal Shopper
Instacart
Spartanburg , SC
06.2016 - 07.2018
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Store Manager
GPM Investments
Spartanburg , SC
06.2016 - 07.2018
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Education
A.S. Business Management/ Honors - Business Management
Piedmont Technical College
Greenwood, SC05.2009
High School Diploma -
Dorman High School
Roebuck, SC06.2001
Skills
- Travel Planning
- Reservations Booking
- Travel Knowledge
- International and Domestic Travel
- Travel Bookings Processes
- Travel Destination Advice
- Customized Travel Package
- Travel Research
- Travel Insurance
- Leisure Travel
- Hotel Booking
- Overseas Tours
- Hotel Accommodations
- Tour and Travel Quotes
- Travel Package Documentation
- Travel and Accommodations Explanation
- Employee Training
- Store Merchandising
- Money Handling
- Shift Scheduling
- Problem Anticipation and Resolution
- Time Management
- Customer Service
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- Upselling Products and Services
- Understanding Customer Needs
Additional Information
- I hold mutiple travel certificates , such as Carnival , Mariott, Disney , etc
- Other work experience not mentioned is Restaurant Manager , Operations Manager , CEO Assistant, Marketing Coordinator Assistant from 2009 to 2016
Timeline
Travel Agent & Planner : Travel Agent Trainer
Spoiled Rotten Vacations
05.2020 - 02.2023
Marketing Branding Strategist
EmpowHer NOW!
07.2018 - Current
Personal Shopper
Instacart
06.2016 - 07.2018
Store Manager
GPM Investments
06.2016 - 07.2018
A.S. Business Management/ Honors - Business Management
Piedmont Technical College
High School Diploma -
Dorman High School
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