Jeffrey Kwabena Opoku Asante Wiredu
Accra
Summary
Results-oriented IT Support Officer with a strong background in system performance assessment, troubleshooting, and help desk support, seeking a challenging opportunity as a Product Analyst. Leveraging expertise in data analysis, problem-solving, and technical skills to provide valuable insights and support data-driven decision-making.
Overview
4
4
years of professional experience
1
1
Certificate
Work History
IT Support Specialist
M-P Infrastructure, Ghana
10.2020 - Current
- Provided efficient help desk support, resolving hardware and software issues for diverse user base.
- Conducted system performance assessments and implemented troubleshooting techniques to optimize network functionality.
- Documented incidents, solutions, and best practices to enhance knowledge sharing among team members.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Delivered onsite technical support for over 25 employees.
- Collaborated with cross-functional teams to identify and resolve technical problems.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted in the administration of Microsoft Active Directory, ensuring user accounts and security permissions were properly managed.
- Translated complex technical issues into digestible language for non-technical users.
Data Science Student
Dataquest
11.2022 - Current
- Completed comprehensive coursework in Data Science, including Python programming, SQL, and data analysis techniques.
- Developed proficiency in utilizing Microsoft Power BI for data visualization and reporting.
IT Intern
M-P Infrastructure, Ghana
06.2019 - 08.2019
- Supported IT department in handling technology rollout and maintenance.
- Aided problem resolution measures and suggested patches and hardware, software and network troubleshooting alternatives.
- Resolved Internet and wireless and wired network access problems.
- Contributed to team environment by sitting in on meetings and brainstorming new ideas for issue resolution.
- Shadowed personnel to learn appropriate methods for solving customer issues and troubleshooting technical problems.
- Investigated data issues and offered suggestions for resolution to supervisor.
- Tested systems to identify root causes to problems and uncover bugs.
- Replaced defective components and upgraded office equipment per technology plan.
- Monitored and logged daily server tasks and reports.
- Helped IT team document core systems configurations, relevant passwords, and system access requirements.
- Installed application software and upgrades, virus protection, and drivers
- Maintained inventory records and documentation for equipment in database
Education
Bachelor of Science - Computer Engineering
08.2020
Skills
- System Performance Assessment
- Tracking and Documentation
- Hardware and Software Repair
- Resolving Problems and Incidents
- Help Desk Support
- Microsoft Active Directory
- Microsoft Windows and Office
- Hardware Evaluation
- Python
- SQL
- Microsoft Power BI
- Microsoft Office 365
- Excellent analytical skills
- Advanced knowledge of Microsoft Excel
Languages
English
Bilingual or Proficient (C2)
Akan
Upper intermediate (B2)
Timeline
Data Science Student - Dataquest
11.2022 - Current
IT Support Specialist - M-P Infrastructure, Ghana
10.2020 - Current
IT Intern - M-P Infrastructure, Ghana
06.2019 - 08.2019
Kwame Nkrumah University of Science And Technology - Bachelor of Science, Computer Engineering
- Certificate of Completion: Python Introduction
- Certificate of Completion: Data Analysis and Visualization
- Certificate of Completion: Data Cleaning
Certification
- Certificate of Completion: Python Introduction
- Certificate of Completion: Data Analysis and Visualization
- Certificate of Completion: Data Cleaning
Additional Information
- Proven ability to embrace data and work with large datasets.
- Strong analytical skills with the ability to identify patterns and problems.
- Tech-savvy with extensive knowledge of mobile, web, and desktop applications.
- Self-motivated and detail-oriented, committed to delivering accurate and timely results.
- Reliable internet connectivity and stable electricity for remote work.
- Own a functional laptop capable of meeting work demands.
Projects
1. Profitable App Profiles for the App Store and Google Play Markets:
- Conducted analysis on the App Store and Google Play Markets to identify app profiles with high revenue potential.
- Utilized data from various sources to analyze user ratings, reviews, and app features.
- Provided insights on key factors contributing to app profitability and recommended strategies for app developers.
2. Analysis of Euro-Dollar Currency Pair:
- Analyzed historical data on the Euro-Dollar currency pair.
- Investigated the impact of significant world events on currency rate fluctuations.
- Provided comprehensive analysis and insights to support informed trading decisions.
3. Exit Survey Analysis for Department of Education, Training and Employment and Technical and Further Education (TAFE) Institute:
- Cleaned and analyzed exit surveys from employees of the Department of Education, Training and Employment and TAFE Institute.
- Investigated reasons for employee resignations based on their length of employment.
- Explored factors influencing resignation decisions for both younger and older employees.
- Provided recommendations for improving employee retention strategies based on findings.
4. SAT Results Analysis for Schools in the Five Boroughs of New York
- Explored the relationship between location, demographics, and school performance.
- Analyzed SAT results to understand the impact of location and demographics on academic outcomes.
- Utilized data from multiple sources and applied statistical techniques to draw insights.
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