Summary
Overview
Work History
Education
Skills
Timeline
Generic

JEANELYN SEIJO

Healthcare Management
Lathrop

Summary

Dedicated and enthusiastic Healthcare Administration leader with 14+ years operations and patient care experience at Stanford Health Care. Eager to contribute to team success through hard work, attention to detail and excellent organizational and interpersonal skills. Proven ability to deliver exemplary level of healthcare service delivery to patients. Rapidly builds a strong rapport with clinical, administrative, organizational leaders, and providers to meet cross-functional patient needs. Proven problem solver and excellent communicator. Recognized for staff development leading to high performing teams.

Overview

14
14
years of professional experience

Work History

Assistant Clinic Manager, LVN

Stanford Health Care - Orthopaedic Surgery
2018-04 - Current
  • Onsite / Assistant Clinic Manager for Orthopaedic Surgery and Sports Medicine clinic in Emeryville, California.
  • Assistant Clinic Manager for Orthopaedic Surgery clinic at SHC-ValleyCare in Pleasanton, California.
  • Responsible for 17 direct reports between Emeryville and Pleasanton, consisting of: Patient Care Coordinators (Medical Assistants), Patient Admin Specialists (Surgery Schedulers and New Patient Coordinators), and Orthopaedic Technicians.
  • Indirectly supporting 5 Advanced Practice Providers.
  • Operational support for 11 physicians between Emeryville and Pleasanton.
  • Responsible for recruitment, hiring, training, direct supervision, and ongoing staff development of all staff.
  • Assisted in creation and implementation of new direct back-line phone number in Emeryville and Pleasanton for referring providers only for ease of scheduling while still capturing daily phone stats.
  • Worked in collaboration with business managers to initiate new SHC business contracts for Ortho Emeryville and Pleasanton (i.e. Rental service agreement for white coat cleaning with CINTAS and PRP injection procedures with Arthrex).
  • Drove operational improvement and participated in reducing printer paper cost in Emeryville and Pleasanton by converting to electronic faxing using RightFax and OnBase HIMS scanning and created standard work for for both locations.
  • Active leader in implementing and overseeing SHC’s organization-wide and Orthopaedic department COVID-19 policies, procedures, and safety measures.
  • Performs departmental and staff audits to ensure compliance with Quality Assurance and Safety and staff readiness for Joint Commission Survey.
  • Organize and facilitate Emeryville and Pleasanton staff and provider meetings.
  • Works effectively with business managers and leadership with overseeing all financial transactions and management functions, strategically managing and operating budget.
  • Review and resolve incident reports in MIDAS.
  • Managed clinic escalations to address and resolve issues pertaining to quality, safety, or efficacy and engages with Risk Management when needed.
  • Regulate employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations under direction and guidance of HR Employee Labor & Relations.
  • Uses emotional intelligence to effectively interact and communicate with patients, customers, staff, and providers.

Assistant Clinical Manager, LVN

Stanford Health Care - Primary Care
2017-07 - 2018-04
  • Assistant Clinic Manager, LVN for Stanford Internal Medicine clinics: SIM-West and SIM-East.
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Delivered effective on-boarding and training to new and existing employees with various personalities and from different cultures and cross-trained staff members in other job roles to maximize staff coverage.
  • Monitored, analyzed and corrected staff performance and worked with clinic manager and HR Employee Labor & Relations to raise standards of practice.

Assistant Clinic Manager-Clerical

Stanford Health Care - Cardiovascular Medicine
2016-11 - 2017-07
  • Promoted from Clinic Supervisor to Assistant Clinic Manager-Clerical within Cardiovascular Medicine after 6 months of employment.
  • Responsible for 39 direct reports.
  • Oversaw Patient Care Coordinators, Medical Assistants, Office Assistants (New Patient Coordinators, Master Schedulers, and Procedure Schedulers), and Clinic Clerical Coordinators (Supervisors).
  • CV Med Point-Person for for Cardiovascular Health Process Improvement Communications work group.
  • Hires staff and responsible for annual evaluations and staff performance.

Clinic Supervisor

Stanford Health Care - Cardiovascular Medicine
2016-05 - 2016-11
  • Conducted interviews and participated in recruitment of new staff.
  • Delivered effective on-boarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
  • Assisted with project planning and execution of research.

Patient Testing Technician III

Stanford Health Care - Orthopaedic Surgery
2009-02 - 2016-05
  • Directly supported Chairman of Orthopaedic Surgery and other Joint Replacement providers.
  • Performed clinical and administrative tasks.

Customer Service Representative

Stanford Health Care - Clinical Labs
2006-07 - 2009-02
  • Responsible for answering over 30 patient and clinician calls per day.

Education

B.S.B.A - Business Management

Western Governors University
2020-10 - Current

Bachelor of Arts - Organizational Leadership

Arizona State University

Associate of Science - LVN

Carrington College

Skills

Problem-solving
Quality Assurance
Safety
Supervision

Multidisciplinary team collaboration

Hiring and recruitment

Relationship building and retention

Strategic Planning

Verbal and written communication

Operations management

Process improvement

Problem resolution

Relationship development

Financial Management

Staff Management

Timeline

B.S.B.A - Business Management

Western Governors University
2020-10 - Current

Assistant Clinic Manager, LVN

Stanford Health Care - Orthopaedic Surgery
2018-04 - Current

Assistant Clinical Manager, LVN

Stanford Health Care - Primary Care
2017-07 - 2018-04

Assistant Clinic Manager-Clerical

Stanford Health Care - Cardiovascular Medicine
2016-11 - 2017-07

Clinic Supervisor

Stanford Health Care - Cardiovascular Medicine
2016-05 - 2016-11

Patient Testing Technician III

Stanford Health Care - Orthopaedic Surgery
2009-02 - 2016-05

Customer Service Representative

Stanford Health Care - Clinical Labs
2006-07 - 2009-02

Associate of Science - LVN

Carrington College

Bachelor of Arts - Organizational Leadership

Arizona State University
JEANELYN SEIJOHealthcare Management