Summary
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
GRANT SIMS

GRANT SIMS

Information Technology Support
Shelbyville,Illinois

Summary

I am a recent graduate outfitted with a Bachelor of Science in Computer and Information Technology and 3 years of Esports experience as a Coach/President. I believe that I am very flexible in learning in different work environments and the software that a company uses to operate daily. I am interested in any IT Help Desk position or IT Support position as well as a position as an Esports coordinator/coach for any High School/College level program.

Work History

Host

Yen Ching
Shelbyville, Illinois
04.2021 - Current
  • At Yen Ching I am responsible for seating tables, taking phone orders, and dealing with the restaurant software to organize and complete ticket orders.
  • I am utilizing problem-solving skills to work in a buffet restaurant environment while also dealing with and adhering to local COVID protocols.
  • While at the job I have also helped fix some of the minor computer issues they have with their systems such as displays and touchscreen computers not working or software not loading properly.
  • President of Esports/Treasurer of Esports, Eastern Illinois University Esports.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.

Esports Writer/Analyst

Draft Buff
, DraftBuff, California
11.2019 - 06.2020
  • During my time at DraftBuff, I was a writer and contributor for their League of Legends section of their Fantasy Esports application.
  • During this work, I was responsible for ranking and analyzing players from the LCS and LEC regions.
  • I also wrote some weekly write-ups analyzing the play of the athletes and offering insight as to who would be fantasy players to look out for.
  • I also coordinated with others at DraftBuff to create an LCK Korean ranking and analysis.
  • During this time I became familiar with the WordPress software and online distribution of written content.

Delivery Driver, Pizza Maker

Joe's Pizza
, Illinois
11.2016 - 08.2019
  • During my time at Joe's Pizza, I started off as a dishwasher and worked my way up the totem pole.
  • I was responsible for making deliveries across my city and working with a delivery queue system to make sure that my routes were optimized to get people their orders in the most efficient manner.
  • As a pizza cook, I was the main cook and often times lead the kitchen on the busiest nights and was able to handle large amounts of orders by myself certain nights.
  • Safely operated pizza oven and other kitchen equipment to protect all team members from harm and equipment from damage.
  • Oversaw inventory and restocked ingredients following First-In First Out (FIFO) method to minimize spoilage.

Esports Coach

Shelbyville High School
Shelbyville, Illinois
11.2018 - 04.2019
  • I was responsible for the creation of the first Esports team at Shelbyville High School.
  • The team fielded a skilled group of 5 Seniors ranging in skill from Bronze to Diamond.
  • Throughout our season, we competed at 3 tournaments and finished in the top 3 out of very skilled fields in each of them.
  • In this position, I was responsible for reaching out to tournament coordinators to sign my team up and work out the logistics of travel.
  • I was also responsible for coaching my team at tournaments by drafting their team compositions and coaching them between match sets by changing strategies.

Delivery Boy

Short Furniture
Shelbyville, Illinois
06.2015 - 08.2016
  • I got my first job at the age of 16 as a furniture delivery boy for Short Furniture in Shelbyville Illinois.
  • At this position, I was responsible for delivering furniture across multiple locations in Central Illinois while also building furniture and dealing with a small warehouse and it's inventory.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.

Education

Bachelor of Science - Computer and Information Technology

Eastern Illinois University

High School Diploma - undefined

Shelbyville High School

Skills

Microsoft Office Applications

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Timeline

Host

Yen Ching
04.2021 - Current

Esports Writer/Analyst

Draft Buff
11.2019 - 06.2020

Esports Coach

Shelbyville High School
11.2018 - 04.2019

Delivery Driver, Pizza Maker

Joe's Pizza
11.2016 - 08.2019

Delivery Boy

Short Furniture
06.2015 - 08.2016

Bachelor of Science - Computer and Information Technology

Eastern Illinois University

High School Diploma - undefined

Shelbyville High School

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GRANT SIMSInformation Technology Support