Ethan Huntley
IT Professional
Lee's Summit,MO
Summary
Driven Systems Administrator with 5 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
2
2
Certificates
2
2
years of post-secondary education
5
5
years of professional experience
Work History
Cloud Administrator
NorthPoint Development
Kansas City, MO
07.2022 - Current
- Google Workspace maintenance and administration.
- Managing M365 cloud services, e.g., (Teams, OneDrive, SharePoint, Azure AD, etc.).
- Active Directory maintenance and administration.
- Scripting and automation using tools such as PowerShell, Ansible, Terraform, etc. to improve processes.
- Azure Infrastructure maintenance and administration.
- General Windows Server (2012-2019) administration.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
Remote Systems Analyst II
The Purple Guys
Kansas City, MO
12.2019 - 06.2022
- Trained and supported end-users with software, hardware and network standards and use processes.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Performed tests of functionality, security and performance of different workstations and devices.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Conducted in-depth product and issue resolution research to address customer concerns.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Configured hardware, devices and software to set up work stations for employees.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
IT Network Specialist
Worldwide Express
Overland Park, KS
07.2019 - 12.2019
- Effectively supported the company's Kansas City office's hardware and software needs for day to day technical operation, including WiFi, phone system, network, training room, copiers and workstations.
- Oversaw maintenance and troubleshooting of computers and related peripheral equipment.
- Provided first line technical support via phone, email and/or a desktop support application.
- Took ownership of user problems and facilitated proactive user communication.
- Responded to inquiries in a timely manner, adhering to procedure and protocol.
- Gathered user information and determine the core issue by evaluating and analyzing the symptoms.
- Worked with vendor support contacts to resolve technical issues, such as but not limited to: Salesforce.com, Jira Service Desk, Office 365, MetTel etc.
- Performed preventative maintenance in accordance with department policies.
- Effective troubleshooting technical problems; notified appropriate technology staff of software failures and provided computer diagnostics.
IT Support Specialist
City Wide Maintenance
Lenexa, KS
10.2017 - 07.2019
- Participated in the installation, configuration, maintenance and integration of computer hardware, software, and networking systems/devices.
- Maintained and troubleshooting typical desktop support areas.
- Rolled out new hardware to local and remote locations as needed – imaging and testing desktops and laptops, installing network printers, installing/replacing peripheral devices.
- Managed user provisioning/management in core City Wide software and networking systems.
- Tracked, logged, and monitored all technical issues in ticketing software.
- Provided staff and users with assistance solving computer and user device related problems, such as user and/or program errors.
Education
Advanced Computer Engineering -
Fort Osage Career & Technology Center
Independence, MO 08.2014 - 05.2016
Skills
Enterprise Network Hardware / Software
Certification
MTA: Windows Operating System Fundamentals
Quote
Your most unhappy customers are your greatest source of learning.
Bill Gates
Accomplishments
Three-time Recipient of The Purple Guys "Service Star Award" for Efficiency & Superior Customer Experience
Timeline
Cloud Administrator
NorthPoint Development
07.2022 - Current
Remote Systems Analyst II
The Purple Guys
12.2019 - 06.2022
IT Network Specialist
Worldwide Express
07.2019 - 12.2019
IT Support Specialist
City Wide Maintenance
10.2017 - 07.2019
MTA: Windows Operating System Fundamentals
11-2016
MTA: Windows Server Administration Fundamentals
11-2016
Advanced Computer Engineering -
Fort Osage Career & Technology Center
08.2014 - 05.2016
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