Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Adjuster Licensing
Receptionist
ERIC STENZEL

ERIC STENZEL

London,OH

Summary

Dynamic, motivated, and results-driven claims specialist with extensive experience in the highly competitive insurance industry, leveraging a proven success in personal, property, and casualty claims. Strong reputation in investigating auto/property claims, evaluating damages, determining coverage, setting accurate loss cost estimates, controlling the insured's exposures and losses, and achieving a prompt, fair, and equitable settlement according to fair claims handling requirements. Skilled at verifying the accuracy and receipt of claims and the analysis of information for processing claims to promote accurate and prompt reimbursement. Demonstrated ability to apply policy, law, and regulations to ensure proper resolution of claims. Maintain accurate and current claim file/damage documentation and diaries throughout the life cycle of claim cases to ensure proper tracking and handling consistent with established guidelines and expectations. Proven success in providing claims, risk control & loss information systems that manage billions of customer losses and a high volume of claims annually. Very flexible, and able to adapt quickly to new industry trends, build key relationships and lead high-performance teams to meet/exceed corporate objectives.

Overview

37
37

Years of Experience

8
8
years of professional experience

Work History

Fulfillment Center Associate

Amazon
08.2022 - Current
  • Outbound dock package processing for 10-hour shift
  • Tote management processing and distribution
  • Cross-trained in all facets to ensure adequate shift coverage.

Claims Specialist

State Farm Insurance
03.2022 - 07.2022
  • Handled 15-20 new Homeowner claims weekly with caseload of 50
  • Reviewed policy forms and endorsements to determine coverage
  • Investigated claims using internal and external resources including speaking with the insured or other involved parties, analysis of reports, researching past claim activity, and utilizing evaluation tools to make damage and loss assessments
  • Reviewed claim and policy information to provide background for investigation and may determine the extent of the policy’s obligation to the insured depending on the line of business
  • Secured and analyzed necessary information (reports, policies​, statements, or other documents) in the investigation of claims
  • Processed 35-40 electronic mail documents weekly and updated claim file appropriately.

Claims Representative

AssuredPartners
08.2020 - 03.2022
  • Reported 25-30 weekly claims on behalf of clients to property, auto, liability, and cyber insurance carriers
  • Documented claim activity and reserves in agency software platform (EPIC)
  • Prepared reports on investigation, settlements, denials of claims, and manage the individual evaluation of involved parties
  • Issued accurate and timely claim payments once coverage, negligence and damages have been confirmed
  • Reviewed all files for potential limits issues and secured all applicable property damage releases
  • Liaised between client, producer, and adjuster.

Client Configuration Specialist

Sedgwick Claims Management Services
11.2018 - 06.2020
  • Reviewed 25-30 3rd party adjuster Xactimate estimates per week for accuracy
  • Managed ServiceNow incident case load by priority to ensure timely processing
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Kept records of clients interactions or transactions by recording details of inquiries, complaints, or comments, as well as actions taken
  • Contacted customers regarding inquiries or notified them of claim investigation results and planned adjustments.

Customer Service Specialist

Alarm Financial Services
03.2014 - 10.2018
  • Managed 10-20 customer technical problems daily while leveraging personal expertise to find appropriate solutions
  • Resolved customer issues with the highest level of professionalism and integrity to ensure customer satisfaction and retention
  • Greeted every customer promptly documenting and answered all questions completely to maximize service opportunity and one call resolution which assists in improving service levels
  • Authorized technician and dealer repairs based on residential alarm agreement
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Education

Bachelors - Business Administration

St. Bonaventure University

Skills

  • Property & Casualty Claims
  • Insurance Policy Coverage
  • Claims Investigation
  • Risk Management
  • Negotiation & Settlement
  • Presentation & Communication
  • Claim Processing & Litigation
  • Team Building & Leadership
  • Judgment & Decision Making
  • Loss Control, Fraud Awareness
  • Customer Service/Relationship Building
  • Prompt Issues Resolution
  • Data Entry/Database Management
  • Complex Problem Solving
  • Communication

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb

Timeline

Fulfillment Center Associate

Amazon
08.2022 - Current

Claims Specialist

State Farm Insurance
03.2022 - 07.2022

Claims Representative

AssuredPartners
08.2020 - 03.2022

Client Configuration Specialist

Sedgwick Claims Management Services
11.2018 - 06.2020

Customer Service Specialist

Alarm Financial Services
03.2014 - 10.2018

Bachelors - Business Administration

St. Bonaventure University

Adjuster Licensing

  • Florida License W843260, Designated Home State Adjuster.
ERIC STENZEL