ELIZABETH MARQUEZ-GOMES
WIGGINS,CO
Summary
Resourceful Mortgage Specialist eager to apply my closing, post closing and servicing proficiencies. A helpful and cooperative individual with over 10 years of experience in helping homebuyers compare mortgages. Adept at conferring with customers to resolve default issues and recommending, developing and implementing changes to existing and proposed mortgage programs. Proficient in computers and Encompass knowledge. Bilingual customer service leader with fluency in Spanish and English. Proven expertise in boosting calling comfort and satisfaction by calmly resolving any concern. Open and clear communication style with good multitasking skills.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Graff’s Turf Farms, AR
Fort Morgan, CO
05.2022 - 09.2022
- Managing accounts payables and receiveables using QuickBooks and Bills.com
- Handling accounts payable for separate entities and vendors
- Analyzing workflow processes
- Establishing and maintaining relationships with new and existing vendors
- Ensuring bills are paid in a timely and accurate manner while adhering to departmental procedures
- Processing due invoices for payments
- Comparing purchase orders, prices, terms of payment and other charges
- Processing transactions and performing accounting duties such as account maintenance, recording entries and reconciling books of accounts
Purchase Review Specialist
Freedom Mortgage
Fishers, IN
12.2021 - 06.2022
- Maintain constant communication internally & externally to deliver excellent client service
- Analyze closed loan documents & data for accuracy specific to type of loan and company guidelines
- Identify & list required conditions for clients, to facilitate the purchase of a loan in accordance with company procedures
- Maintain a current pipeline and stay within the SLA timeframes
- Analyze data, correct or complete when required, when conditions are received from client to ensure accuracy in condition requirements
- Exceed minimum daily file review/clearing requirements as set by management while delivering excellent loan quality
- Analyze & balance Final CD with our internal loan review system
- Exceeded 150% of required daily/ monthly productivity
- Performs other related duties as assigned
Closer
HCL / Urban Lending, LLC
Highlands Ranch, CO
12.2019 - 06.2020
- Review loan files to ensure all conditions are cleared and file is ready to close, communicating with title company to clear any conditions
- Review title commitment for accuracy making sure all issues have been addressed and resolved prior to drawing closing documents
- Coordinate with settlement agents to obtain final fees to prepare CD and delivery of closing documents while ensuring accuracy of instructions
- Prepare closing documents for title companies
- Prepare, review and balance final CD fees and figures per title closing instructions, staying compliant with all TRID guidelines
- Input accurate and complete loan details, figures and information into loan system in preparation of drawing final closing documents
- Ensure accurate reporting when working through a complex daily pipeline, meeting closing deadlines
- Verify State requirements & regulations are being met
- Request cures if needed or add principle reduction to be within RESPA / TRID and state guidelines and regulations making sure fees on final CD are accurate
- Cross check all fees / escrows with corresponding documents (tax certs / HOI)
- Manage 90 – 110 files per month
Closer II
ComputerShare
Glendale, CO
02.2016 - 11.2019
- Review signed mortgage closing packages for conventional, government and home-equity loans for accuracy and collaborate with closers and title companies to ensure error-free files
- Review final closing disclosures and loan estimates ensuring TRID guidelines are met
- Created training material to train newly hired Post-Close II agents, as well as newly hired Post-Close I agents, oversee, train and assisted new PC1 and PC2 hires,
- Coordinate with lenders, closers, attorneys, title companies, loan officers, processors, and vendor coordinators to disburse and obtain documents, ensuring internal and external customer satisfaction
- Oversee the uploading of copies of signed closing packet, recorded mortgages, and final title policies to in house network
- Facilitate mailing of final signed closing packets and documents to lenders
Closer / Closing Assistant
Guild Mortgage
Greenwood Village, CO
06.2013 - 09.2013
- Verify signatures and required notarizations on all pertinent mortgage documents
- Reviewed signed mortgage closing packages for conventional, ensuring accurate, error-free files and made sure no documents were missing from the final closing packet
- Prepared Colorado Housing Finance Association (ChFa) and Mortgage Credit Certificate documents when applicable and tracked to make sure they cleared with ChFa
- This was a temporary position.
Post-Closer / Closing Assistant
GECU
El Paso, TX
02.2013 - 05.2013
- Help the closers with final, physical mortgage closings for home equity loans, gathering signatures on all pertinent mortgage paperwork and review
- Explained such documents to borrowers and answered any questions they may have regarding any of the closing documents, ensuring
- This was a temporary assignment through Kelly Services.
Customer Resolution Specialist
Specialized Loan Servicing
Highlands Ranch, CO
02.2012 - 12.2012
- Outbound / inbound customer service calls on predominately delinquent mortgage accounts to identify borrower’s intent and ability to pay
- Assisted borrowers in providing any possible modification assistance using government assisted programs if applicable like HAMP or DOJ programs
- Worked closely with loss mitigation department
- Loss mitigation, customer resolutions, problem solving, customer service, organizational skills
Compliance / Pre-Purchase Review
Stewart Lender Servicing
Denver, CO
05.2014 - 10.2015
- Compliance / Pre-Purchase Review 05/14/14–10, Review signed mortgage closing packages for conventional, streamline, FHA, VA and home-equity loans for pre-purchase review, ensuring accuracy, error-free files and made sure no documents were missing from the final closing packet
- Analyze final HUD-1 figures using Compliance Ease and Good Faith Estimates to check accuracy of all fees and figures
- Reviewed for servicing risks and/or issues with either risk of foreclosure, bankruptcy or already in foreclosure
- This position was a temporary to hire through Pinpoint Staffing, then was hired on full time.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
Education
Certificate - Massage Therapy
Center of Advanced Therapeutics
Denver, CO 08.2003 - 05.2004
Webmaster and computer networking Certificate -
Arapahoe Community College
Littleton, CO 05.2000 - 08.2000
High School Diploma -
Centaurus High School
08.1981 - 06.1985
Skills
Fluent in Spanish, and able to read, write and translate effectivelyundefined
Certification
CNP - Certified Notary Public
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
When I look back on my past and think how much time I wasted on nothing, how much time has been lost in futilities, errors, laziness, incapacity to live; how little I appreciated it, how many times I sinned against my heart and soul—then my heart bleeds. Life is a gift, life is happiness, every minute can be an eternity of happiness!
Fyodor Dostoevsky
Timeline
Graff’s Turf Farms, AR
05.2022 - 09.2022
CNP - Certified Notary Public
01-2022
Purchase Review Specialist
Freedom Mortgage
12.2021 - 06.2022
Closer
HCL / Urban Lending, LLC
12.2019 - 06.2020
Closer II
ComputerShare
02.2016 - 11.2019
Compliance / Pre-Purchase Review
Stewart Lender Servicing
05.2014 - 10.2015
Closer / Closing Assistant
Guild Mortgage
06.2013 - 09.2013
Post-Closer / Closing Assistant
GECU
02.2013 - 05.2013
Customer Resolution Specialist
Specialized Loan Servicing
02.2012 - 12.2012
Certificate - Massage Therapy
Center of Advanced Therapeutics
08.2003 - 05.2004
Webmaster and computer networking Certificate -
Arapahoe Community College
05.2000 - 08.2000
High School Diploma -
Centaurus High School
08.1981 - 06.1985
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