Elijah Dunaway
Cibolo,TX
Summary
Organized and attentive Warehouse Coordinator successful at staying ahead of fast-paced demands by effectively organizing documentation, inventories and team schedules. Efficient in ordering new product and reporting on important trends. Manages high workload successfully by employing excellent multitasking and prioritization skills.
Overview
9
9
years of professional experience
Work History
Warehouse Specialist
Ace Hardware
Colorado Springs, Colorado
12.2018 - 02.2022
- Supported safe operations of warehouse order fulfillment and restocking by securing items on pallets and shelves.
- Loaded and unloaded items from and to shipping containers and vessels.
- Communicated with warehouse team leader on carrier issues, STO information and weekly productivity metrics.
- Verified amount of items received in orders and cross-checked with invoices.
- Packaged items for safe shipment and protection from damage in transit.
- Calculated and monitored inventory through Microsoft Excel tracking spreadsheets.
- Managed storage area by organizing floor space, adhering to storage design principles and recommending improvements.
- Maintained productivity and accuracy while continuously lifting and unpacking over 30,000 pounds of hardware packages.
- Safely and securely loaded items to prevent damage during transport.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Customer Service Representative
Time Warner Cable
Colorado Springs, Colorado
01.2013 - 11.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Answered constant flow of customer calls with minimal wait times.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Responded to customer requests for products, services and company information.
- Managed upwards of 70 calls per day during peak
Skills
- Customer Relationships
- Verbal and Written Communication
- Attention to Detail
- Productivity and Time Management
- Warehouse Coordination and Support
- Customer and Call Response
- Data Entry and Database Skills
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Customer Account Management
- Problem Solving
- Flexible and Adaptable
- Staff Training
Kit Carson Volunteer Service Award
For selfless volunteer service and dedication to the Army Community Service and Fort Carson community. My commitment to the welfare of soldiers and their families has made a significant difference on the mountain post. Primarily working with the ASAP (Army Substance Abuse Program) and VI (Visual Information) services. 300+ total ACS volunteer hours.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Everyone you will ever meet knows something you don’t.
Bill Nye, the Science Guy
Timeline
Warehouse Specialist
Ace Hardware
12.2018 - 02.2022
Customer Service Representative
Time Warner Cable
01.2013 - 11.2018
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