Dawn M. Jeanquart
Network Security Manager
Spring,TX
Summary
Dynamic Network Security Manager with 10 years of IT/Security leadership experience including oversight of firewall security, application support and security frameworks. Dedicated to customer satisfaction and company goals with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems.
Overview
15
15
years of professional experience
9
9
Years of Military Service
Work History
Network/Cyber/Info Security Manager
Hewlett Packard Enterprise
Houston, Texas
11.2020 - 08.2022
- Managed team of geographically-distanced people, oversaw hiring, training, continuous feedback, performance reviews and professional growth of employees resulting in zero turn over during time as manager.
- Spearheaded Shift-Left program, defining necessary security parameters and policies, and driving necessary security projects to complete program on time.
- Collaborated with third-party payment card industry (PCI) compliance partners to ensure 100% compliance.
- Coordinated Lint software project, defined scope and managed milestones resulting in successful project.
- Coordinated with IT and supported implementation of Service Now change management system to enable centralized management of tasks, met company goals.
- Worked closely with other Cyber Security and IT teams to plan, develop and execute technical strategies ensuring alignment to HPE vision.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions, mitigated security risk.
- Played key role in on-going network design, reevaluation, optimization and policy writing, this kept pace with company growth and security posture.
- Headed up firewall security analysis and firewall request reviews, exceeding our Service Level Objectives.
- Engaged with TPRM during Network Connectivity Request reviews, gaining valuable experience.
- Acted as project manager for team projects to include goal setting, allocating resources, daily review and accountability calls, continuous feedback loop, and post mortem, resulting in successful projects delivered on time.
- Oversaw training of business connectivity analysts, interns, and network security reviewers, providing more educated workers who made 50% fewer mistakes.
- Oversight of written specifications for control procedures and policies governing security compartments, upholding company security posture.
- Built and maintained key relationships with other cybersecurity teams, IT teams, and business teams, providing faster success when developing secure business solutions.
- Provided leadership creating SMART metrics and educational presentations during process streamline, providing stakeholders with view of cyber NCR process pain-points and solutions.
- Determined performance rating for direct reports including bonuses and salary increases, resulting in zero turn over.
- Weekly 1x1s with direct reports for accountability, coaching, and career conversations. Led to 100% improvement in employee satisfaction.
- Served 1 year as District 56 Area R62 Director of 3 local Toastmaster chapters, exceeded requirements.
- rowth of employees.
Lead Network Security Analyst
Hewlett Packard Enterprise
Houston, Texas
11.2015 - 11.2020
- Actively led the Network Security Review (NSR) team responsible for firewall analysis and firewall request reviews, exceeding Service Level Objective.
- Reviewed violations of network security procedures and developed mitigation plans, resulting in 50% increase in policy compliance.
- Maintained strict adherence to regulations such as payment card industry (PCI) data security standard, GDPR, and PII, ensuring 100% compliance.
- Collaborated on joint mission with HPE IT to streamline and automate NCR/NCS Process for company, resulting in quicker approvals, 75% more compliance and safer network.
- Lead project to define firewall rules for NGDC security compartments to standardize requests and mitigate risk.
- Successfully wrote specifications for control procedures and policies governing security compartments ensuring company security posture.
- Translated customers’ business needs into secure network connectivity solutions, mitigated risk.
- Assisted with cloud security testing, and conducted firewall security testing and investigation, resulting in discovery and remediation of huge cloud vulnerability - potentially saving company money and protecting company brand.
- Primary trainer of network security reviewers, business connectivity analysts and interns, ensuring maximum information retention and 505 better performance.
- Actively served 1 term as President for Toastmasters local chapter - HP Houston Toastmasters, resulting in winning Presidents Distinguished Club award.
Network Security Reviewer - Cybersecurity Engineer
Hewlett-Packard
Houston, Texas
05.2014 - 11.2015
- Led initial project to define security compartments and permitted secure connectivity, resulting in standardized requests and 50% quicker reviews.
- Security review of firewall port requests—determining impact and level of risk on network, ensuring 100% compliance to company network security policies.
- Successfully wrote policy governing security compartments, allowing enforcement of compliance.
- Translated customer’s business needs into secure network connectivity solutions, resulting in 100% internal customer satisfaction.
- Assisted with cloud security testing, and conducted firewall security testing and investigation, ensuring compliance to policies.
- Helped train new network security reviewers, business connectivity analysts, and customers, resulting in 75% better requests submitted and 50% quicker reviews.
- Applied leading theories and concepts to development, maintenance and implementation of information security standards, procedures and guidelines.
- Represented company's technical security interests to partners to provide bi-directional flow of technical information and best practices in information security.
- Liaised with third parties to understand threat landscape, and stay apprised of growing cyber threat.
- Provided technical leadership focused on business unit labs and consolidated labs, resulting in 25% quicker NSR reviews.
- Engaged business and technology stakeholders to gather goals and requirements for NSR projects, increasing success by 50%.
- Developed security metrics and technical analysis to give insight into performance and trends of NSR reviews.
Business Connectivity Analyst
Icon Solutions at HP
Houston, Texas
06.2012 - 05.2014
- Assisted HP business units and partners to gain access to HP network, involved creative use of all available resources to problem solve and find secure solutions for network connectivity resulting in 100% internal customer satisfaction.
- Utilized knowledge of networking, knowledge of security risks, ports, and protocols to successfully navigate customers through the firewall port opening request process ensuring 75% quicker turn-around on requests.
- Assisted Cyber Security risk mitigation by guiding customer through the security review process, resulting in 50% less work for Cyber Security.
- Hosted meetings requested by Cyber Security or requester as necessary to resolve issues helping requests to get resolved 45% quicker.
- Closed out 200 requests in first 10 months on job (normally takes 30 days to close out 1 request), and handled 42 separate requests in first month on job, twice as many as peers.
- Assisted European project managers with local risk transformation including weekly meetings, resulting in project succeeding earlier than scheduled.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor ensuring complete customer satisfaction.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Network Administrator
St. Edward Catholic School
Spring, TX
09.2011 - 03.2012
- Managed Checkpoint firewalls for school and parish networks, resulting in 99% uptime.
- Maintained data protection and server backups, ensuring complete data security.
- Maintained Active Directory on servers; added and deleted users, and set permissions resulting in secure AD.
- Performed troubleshooting of computer and printer issues, and maintained school/church websites ensuring availability.
- Conducted hardware and software upgrades, and troubleshot/resolved desktop and laptop issues resulting in little to no work stoppages for teachers.
- Configured networks for smooth, reliable operation to meet business processes and objectives.
- Performed day-to-day LAN and WAN administration, maintenance and support. Managed network operation scheduling, backup, storage and retrieval functions.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives, ensuring network availability.
- Maintained applications to keep software current with necessary software updates and upgrades, mitigating risk.
IT Manager/Operations Manager
Continental United Airlines/Chelsea Foods
Houston, Texas
11.2007 - 09.2011
- Supported hardware and software for 75 + users to include MS Office Suite and all Windows OS ensuring colleague and employer satisfaction.
- Actively managed. trained, supported, and scheduled personnel, resulting in very minimal turn over.
- Coordinated all asset management for department.
- Educated users on hardware/software technology; provided internal customer service/help desk functions100% internal customer satisfaction.
- Established and created essential continuity documentation and reporting for department resulting in 100% efficiency.
- Facilitated meetings and training to improve employee and department performance ensuring meeting all company goals.
- Supported all equipment, hardware, software and technical education for Continental Airlines/Chelsea Food Services, reduced elevation of help tickets by over 60%.
- Led team to develop, standardize and streamline computer processes in support of airline catering increasing efficiency by 75%.
- Increased aggregate end-user knowledge by 45% via training on use of software and hardware.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
Military Experience
Network Infrastructure Supervisor|United States Air Force
Scott Air Force Base, Illinois, Tech Sergeant E6
· Supervised crew of 13 network technicians including mentoring, training, attendance, and conduct meeting all squadron goals.
· Configured Cisco routers and switches, and performed troubleshooting of Cisco network equipment with 100% accuracy.
· Assisted team to install, configure, monitor, and maintain $337M enterprise network and increase uptime to 99%, including rotational on-call weeks and weekends.
· Worked proficiently in team to accomplish mission objectives, verified adherence to department regulations and internal controls, and handled/reset crypto ensuring 100% accuracy.
· Responsibilities of team included troubleshooting and repair of Command equipment, 24/7; exceeded all squadron goals.
Global Communication Satellite Resources Manager|United States Air Force
Scott Air Force Base, Illinois, Tech Sergeant E6
· Guided satellite and frequency management for world-wide tanker/airlift operations; established airfield command and control with 100% accuracy.
· Provided accurate and timely satellite access for worldwide-deployed forces, efficiently utilized communication systems, ensuring troop safety.
· Managed satellite channel assignments, frequencies and call signs for Operation Iraqi Freedom with 100% accuracy.
· Established airfield command and control at 11 Air Force bases; coordinated 25% of tsunami relief.
Network Infrastructure Technician|United States Air Force
Scott Air Force Base, Illinois, Staff Sergeant E5
· Worked proficiently in team to isolate network faults with 100% accuracy.
· Successfully wrote data security protocols and configurations for military projects.
· Utilized HP Open View, Cisco support software, and other monitoring software to complete assignments with 100% success.
· Practiced and performed network security and physical security measures to include daily testing with 100% accuracy.
· Assisted in configurations, testing, correcting network hardware/software, and increased uptime 30%.
· Repaired, configured, and supervised work on Top Secret network including resetting crypto with 100% accuracy and increasing uptime by 25%.
· Wrote data security protocols and configurations for 1st wireless system used at base medical unit, earning squadron award.
· Installed and maintained data and voice circuits through routers, switches and WAN devices with 100% accuracy, increasing uptime by 20%.
Slavic Crypto Linguist|United States Air Force
Hickam Air Force Base, Hawaii, Senior Airman E4
· Active member of 24-hour joint military team who translated and documented target language with 100% accuracy.
· Operated computer and electronic equipment valued at $5M+ to collect and process data, ensuring country's security.
· Satisfied national intelligence requirements and supported Joint Chiefs of Staff programs, winning awards.
· Held TS/SCI Clearance for many years, during and after this role concluded.
· Developed new reports that increased productivity by 25% and earned accolades from top officials.
· Identified issues, analyzed information and provided solutions to problems, exceeded squadron goals.
· Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting, exceeding expectations of customers.
· Collaborated with team members to achieve or exceed target results.
Education
Master of Science - Information Systems Management
University of Maryland University College
Bachelor of Fine Arts - Graphic Communications
University of Wisconsin-Stevens
Additional Experience
Senior Graphic Designer
The Daily Tribune, Wisconsin Rapids, Wisconsin
- Designed ads utilizing design software for daily newspaper, fulfilling customer requirements with 100% satisfaction.
- Built and managed great relationships with sales team, helped them meet deadlines for customers.
- Assisted with layouts and special features of paper, worked with team to meet deadlines.
- Worked with clients to gather and define requirements, establish scopes and manage project milestones for complete success.
- Met with customers to present mockups and collect information for adjustments; managed design conceptualization, milestones and customer feedback - all ensuring customer satisfaction.
Senior Graphic Designer
Nationwide Travelers, Appleton, Wisconsin
- Designed ads utilizing design software for daily newspaper, fulfilling customer requirements with 100% satisfaction.
- Built and managed great relationships with sales team, helped them meet deadlines for customers.
- Assisted with layouts and special features of paper, worked with team to meet deadlines.
- Worked with clients to gather and define requirements, establish scopes and manage project milestones for complete success.
- Met with customers to present mockups and collect information for adjustments; managed design conceptualization, milestones and customer feedback - all ensuring customer satisfaction.
Skills
- Information Protection/Security
- Cyber Security best practices
- Network security planning and aligning
- Requirements analysis
- Project lifecycle management
- Team building, relationship building
- Training and Development of junior team members
- Interpersonal Communication
- Strong presentation and influencing skills
- Creative, resourceful problem solver
- Experience and knowledge of the common security frameworks such as NIST, ISO and CIS
Affiliations
- Toastmasters
Certification
- CISSP - Certified Information Systems Security Professional
Additional Training
September 2022 – Core Practitioner, Business Analysis Course
March 2022 – Guiding your Team through the Stages of Development (for people leaders)
February 2022 – Leading in Ambiguity (for people leaders)
February 2022 – Emotional Intelligence: Listening and Engaging with Curiosity (for people leaders)
February 2022 – Bold Goals: Creating and Monitoring Progress (for people leaders)
October 2021 – Headline Test, Conflicts, and Protecting company resources
March 2019 – ISC2 DevSecOps – Integrating Security into DevOps Training
December 2017 – ISC2 CCSP Training
June 2017 to Present – Toastmasters Member – HP Houston Toastmasters
April 2015 – ISC2 CISSP Training
August 2012 – ITIL Training
June 2007 – Cisco ICND Course
Scott Air Force Base, Illinois. Interconnecting and configuring Cisco network devices
May-June 2006 – Network Management Infrastructure Course
Keesler Air Force Base, Mississippi
Configuring network devices, interconnecting network devices, configuring and setting up an ATM network, troubleshooting, network fault isolation
March 2005 – Network Management Systems Course
Keesler Air Force Base, Mississippi
Configuration, performance, security, fault management, info protection, network traffic control measures, troubleshooting, network fault isolation
2005 – NetG Training
Scott Air Force Base, Illinois. IPv6, Wireless LAN, Network Plus, Nortel Passport 8600
2005 – Global Knowledge Network Course
Scott Air Force Base, Illinois
Passport 8600 Advanced Configuration, Fiber Optic, Network installation
2004 – Computer Communications Controller Course
Keesler Air Force Base, Mississippi
5-month course involving study of all electronic communication mediums
1999 – Air Force Technical School
Goodfellow Air Force Base, Texas. 6-month specialty course for Air Force linguists
1998-1999 – Cryptographic Linguist Training Course
Defense Language Institute (DLI), Monterey, California
Intense 1-year language course equivalent to 4 years of college-level language courses
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Network/Cyber/Info Security Manager
Hewlett Packard Enterprise
11.2020 - 08.2022
Lead Network Security Analyst
Hewlett Packard Enterprise
11.2015 - 11.2020
Network Security Reviewer - Cybersecurity Engineer
Hewlett-Packard
05.2014 - 11.2015
Business Connectivity Analyst
Icon Solutions at HP
06.2012 - 05.2014
Network Administrator
St. Edward Catholic School
09.2011 - 03.2012
IT Manager/Operations Manager
Continental United Airlines/Chelsea Foods
11.2007 - 09.2011
Master of Science - Information Systems Management
University of Maryland University College
Bachelor of Fine Arts - Graphic Communications
University of Wisconsin-Stevens
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