PC Building
Danielle Williams
Web Designer And Developer
San Antonio,TX
Summary
Enthusiastic web developer, that is looking to make a pivot and enter the industry as a recent graduate. But, also as a business owner that understands the need for a great website to attract new customers and maintain a high-level of professionalisms. I have a very well-rounded skill set that can add to any team in more than one way. This makes me highly motivated because I pursue learning new skills on my own and an asset to meet the needs of my role.
Overview
3
3
years of post-secondary education
3
3
years of professional experience
Work History
Sr. Developer Relations Advisor - Career Rotation
Apple, Inc.
Macon , GA
01.2021 - 06.2021
- Worked with clients to address and respond to client and partnership management issues.
- Analyzed internal processes and software issues to identify troubleshooting methods needed for quick remediation.
- Identified and tracked defects with internal applications and supported our engineers in resolving problems by completing additional tests and providing detailed feedback.
- Worked across teams on projects to Improve relations and handle urgent issues with high-profile companies.
Business Owner
Hiiipower Media And Tech, LLC
Macon , GA
01.2020 - Current
- Attracted 10 new clients by creating and implementing innovative marketing strategies.
- Provided business services to clients by providing web design services.
- Created logos, e-commerce sites, and marketing flyers through services like: SquareSpace, WordPress, Adobe Creative Suite, etc.
- Helped clients with social media optimization and create post(s)
- Video editing for YouTube Channel(s)
- Audio editing for my organization's podcast and record sponsorship ads
- Obtain ambassadorships with brands by using engagement data to attract companies.
Partner Relations Advisor
Apple, Inc.
Macon, GA
09.2020 - Current
- Supported developers questions and issues by gathering data, analyzing needs, and provided best solutions.
- Recommended solutions to complex situations and escalated developers to supervisor and/or Tier 2 for enhanced support.
- Documented developer interactions in computer system and assisted cross-functionally with technical support.
- Participated in ongoing training to learn new products and enhance skills to optimize developer support delivery.
- Documented all support interactions in system for future reference and addition to knowledge base.
- Patiently walked individuals through basic troubleshooting tasks.
Education
Bachelor of Science - Information Technology
Middle Georgia State University
Macon, GA 01.2019 - 12.2021
Skills
Good telephone etiquette
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel."
Maya Angelou
Timeline
Sr. Developer Relations Advisor - Career Rotation
Apple, Inc.
01.2021 - 06.2021
Partner Relations Advisor
Apple, Inc.
09.2020 - Current
Business Owner
Hiiipower Media And Tech, LLC
01.2020 - Current
Bachelor of Science - Information Technology
Middle Georgia State University
01.2019 - 12.2021
Interests
Podcasting
Content Creation
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