Catherine Ng

Managing Ministry portfolios for: -

1.Ministry of Home Affairs (MHA) -Building Manager

Leading a Team of 14 staffs as Managing Agent to managed Training institution.

- Property include Training facilities, Academic Block, Office Block, Dormitory and Heritage Centre.

2. Ministry of Education (MOE) - Account Manager

Leading a Team of 17 staffs (Building Manager, Project Managers, Fire Safety Manager, Quantity Surveyor and Technical Executives) as Managing Agent to managed MOE HQ and Off-site Office.

- High-rise office Tower Block with Podium and Basement & open carpark.

- 7 Off-site offices/ Heritage Centre

3. Ministry of Home Affairs (MHA) - Area Manager

Leading a Team of 20 staffs (Building Manager, Project Managers, Fire Safety Manager, Quantity Surveyor and Technical Executives) as Managing Agent to managed HQ and Off-site Offices.

- 2 High-rise office Tower Block with Podium and Basement & open carpark.

- Off-site Offices.

• Implemented and developed operational standards, policies and procedures.
• Implemented productivity benchmarks across all departments to maximize company revenue.
• Produced staffing matrix to provide adequate coverage of department.
• Identified cost improvement changes and cost savings plans to increase company savings.
• Held monthly meetings to create business plans and workshops to drive successful business.
• Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
• Provided strong leadership to enhance team productivity and morale.
• Executed appropriate staffing and budgetary plans to align with business forecasts.
• Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
• Developed and implemented new filing systems to improve organizational efficiency and productivity.
• Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.

Managing Ministry portfolio for Ministry of Environment and Water Resources ( renamed of Sustainability and the Environment)

• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Collaborated with team members to achieve target results.
• Managed team of contractors, overseeing contract and compliance.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Worked with customers to understand needs and provide excellent service.
• Resolved problems, improved operations and provided exceptional service.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Delivered services to customer locations within specific timeframes.

• Supervised high-rise building that comprised Office, training facilities and 24/7 operation centre supported by 7 staff.
• Directed financial operations for building to maintain optimal budget targets.
• Coached entire building staff to promote optimal team dynamics while encouraging positive working environment.
• Planned and scheduled general maintenance, major repairs and remodeling projects.
• Performed regular inspections of facility and documented all inspection information in reports.
• Performed routine maintenance tasks, which included unclogging sinks and toilets, replacing door locks and fixing heating and air conditioning issues.
• Managed and scheduled contract workers who completed building maintenance and upgrades.
• Inspected grounds and facilities to identify necessary repairs.
• Managed operations, maintenance and improvement of properties.
• Responded to Common Area Maintenance (CAM) inquiries.
• Kept properties in compliance with mandatory regulations.
• Developed annual operating budgets and forecasts for clients.