Hi, I’m
ANGEL ALAY
Canoga Park,CA
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Summary
Committed IHSS CARE PROVIDER offers 7 years in home healthcare. Dedicated to delivering consistent and focused attention to client safety, comfort and dignity. Well-versed in direct patient care and recordkeeping. IHSS CARE PROVIDER Health Aide with background working with community healthcare organizations, delivering support to practitioners and patients. Provides clinical and administrative assistance, primary healthcare and emergency response services. Passionate about educating patients on maintaining healthy lifestyles.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
15
years of professional experience
Work History
Wells Fargo Bank, N.A.
Assistant Manager
01.2013 - 08.2022
Job overview
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Lexus
Sales Associate
01.2008 - 02.2009
Job overview
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Answered telephone and email inquiries from potential customers.
- Responded to customer enquiries via telephone and email.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Completed registration paperwork and sales documentation.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Maintained compliance with all service, quality, and regulatory standards.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
Education
Los Angeles Pierce College, Woodland, CA
Associate of Arts from Business Administration
06.2010
Skills
- Community Integration
- Medical Records Management
- Preventative Care Education
- Personal Grooming Care
- Lotus Notes
- Report Preparation
- Sales Expertise
- Customer Relations
- Active Listening
- Order Supplies
- Customer Relationship Management
- Staff Training
- Revenue Generation
- Customer Service
- Data Analysis
- Range of Motion Exercises
- Patient Care
- Supporting Daily Living Needs
- Personal Care Assistance
- Special Care
- Care Plan Assessment
- Medical Reminders
- Mobility Support
- Compassionate Client Care
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
Latin
Professional Working
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager
Wells Fargo Bank, N.A.
01.2013 - 08.2022
Sales Associate
Lexus
01.2008 - 02.2009
Los Angeles Pierce College
Associate of Arts from Business Administration
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