Amine AKROUT
Customer Success Manager
Strasbourg
Summary
Highly motivated and always open to new challenges, I am a Technology-driven Transformation Professional, dedicated to helping clients succeed in their Data and AI journey. Be it through Sales, Consulting or Success Management, I work with clients to transform and improve the way they do business, by identifying and addressing their needs and challenges. I believe I am naturally able to create and nurture relationships based on mutual trust and cooperation with colleagues, clients and partners. With a significant experience delivering presentations and running workshops, I am very comfortable with public speaking and presenting to different audiences at different levels. I have a genuine interest in self-development and progression, finding it extremely rewarding to grow and help others to grow and realise one’s full potential.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
6
6
Languages
Work History
Customer Success Manager - Architect
IBM
Strasbourg
01.2022 - Current
- Proactively and continuously engage with clients to drive adoption and usage of Technology Growth Offerings and ensure they obtain maximum value from their investments.
- Identify and implement use cases, design solution architectures, co-create on MVPs to scale them into production.
Cloud Pak Migration Representative
IBM
Strasbourg
07.2020 - 12.2021
- Identifying clients in assigned markets who are eligible for Cloud offerings and working with Sales team to progress proposals from quote to fulfillment.
- Managing exceptions and escalations while adhering to sale process regulations.
- Onboarding new team members and assisting with complex cases in other markets.
Data and AI Consultant
IBM
Dublin/Strasbourg
08.2014 - 07.2020
- Brainstorming with clients to understand business challenges and needs and translate them into requirements that can be addressed with AI.
- Worked with different teams and specialists to address clients’ business challenges and support them in their digital transformation.
- Developed Conversational Agents (Chatbots) for different organizations (Governmental, Healthcare, Insurance…) during the COVID-19 Pandemic to answer questions related to regulations, process, assistance, etc...
- Enabling clients on Text Analytics tools (Watson Knowledge Studio, Content Analytics Studio, Watson Discovery, …) helping them to develop and refine their own models and annotators.
- Improved Speech-to-Text and Text-to-Speech services for several clients (Daimler, Credit Mutuel, Telefonica…) leading to an increase in accuracy.
- Lead the creation of multilingual Rule-Based Annotation models to extract insights from unstructured data (Sentiment Analysis, Named Entities, Language Classifiers…).
- Keen interest in Design Thinking methodology and participation in several Design Thinking workshops to identify business needs and possible ways to address them.
Text Analytics and Linguistics Specialist
IBM
Dublin
01.2006 - 07.2014
- Drove the design, implementation and optimization of linguistic resources and tools for several languages.
- Created and consolidated Rule-based and Machine Leaning Annotators underpinning the analytical capabilities of IBM Watson for the Insurance and Healthcare domains.
- Created training material and ran hands-on enablement workshops around Text Analytics tools internally and for clients.
- Created demos and resources to support sales opportunities.
- Acted as client advocate and focal point helping to mitigate escalations and influence products roadmaps.
Education
1st Year PhD - Computational Linguistics
Dublin City University (DCU)
Dublin, Ireland 10.2005 - 08.2006
Research Master's Degree - Linguistics And Discourse Analysis
University of Metz
France 09.2004 - 07.2005
Professional Master's Degree - Computational Linguistics And Machine Translation
University of Metz
France 09.2003 - 07.2004
Bachelor's Degree - English Studies And Translation
University of Sfax
Tunisia 09.1998 - 07.2003
Skills
Customer-focused
Certification
IBM GLobal Sales School
Timeline
Customer Success Manager - Architect
IBM
01.2022 - Current
IBM GLobal Sales School
09-2021
Cloud Pak Migration Representative
IBM
07.2020 - 12.2021
Certified Yoga Teacher
04-2019
Data and AI Consultant
IBM
08.2014 - 07.2020
Text Analytics and Linguistics Specialist
IBM
01.2006 - 07.2014
1st Year PhD - Computational Linguistics
Dublin City University (DCU)
10.2005 - 08.2006
Research Master's Degree - Linguistics And Discourse Analysis
University of Metz
09.2004 - 07.2005
Professional Master's Degree - Computational Linguistics And Machine Translation
University of Metz
09.2003 - 07.2004
Bachelor's Degree - English Studies And Translation
University of Sfax
09.1998 - 07.2003
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