Bachelor’s Degree - Commerce
Mumbai University
Mumbai 04.2016 - 03.2017
Udit Jain
PERSONAL BANKER AUTHORIZER
Raipur,CT
Summary
Job Objective: To obtain a challenging position that will enable me to use my knowledge and skills, while acquiring new skills in order to advance within the growing organization.
Education
High School Diploma -
Lokmanya Jr. College
Mumbai 03.2006 - 03.2007
SSC -
R N Gandhi High School
Mumbai 04.2004 - 03.2005
Skills
Strategic planning
Staff supervision
Compliance reporting
Compliance reviews
Employee development
Sales management
Technical support
Technical troubleshooting
Problem-solving
System troubleshooting
Hardware configuration
Customer support
Additional Information
- Achievements: , Qualified for MDRT – BUDAPEST at HDFC BANK for Life Insurance Was awarded the Best AM for BFHL Sales forJFM’22. Was best TL for Retention Champion for 3 Quarters during lockdown period? Was awarded Best TL for JFM'2020 Was Award for the best for best TL on achieving targets on Sales, FD’s, RD’s, On Call funding, Attrition & Shrinkage. Was awarded best Team Leader for 3 Quarters for highest Number for Sales, Attrition & Shrinkage under the category of “League of Extra Ordinary”. Was rewarded as Client Value Award for maintaining the consistency in the KRA’s for the previous 3 Quarters. Was awarded best SME & Leads for Handling & Leading the Office of the President Escalation & achieve the SLA for the last 18 months.
Work History
Branch Operations Manager
HDFC Bank
07.2023 - Current
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
Manager of Operations
Kotak Mahindra Bank
09.2022 - 06.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Assistant Manager
Conneqt Business Solutions
07.2020 - 09.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Senior Team Lead
Conneqt Business Solutions
06.2019 - 07.2020
- Set up and calibrated machinery to meet specific production requirements.
- Monitored operating machinery to assess progress, adjust settings, and maintain production speeds.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
Team Leader
Conneqt Business Solutions
07.2018 - 06.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Team Leader
Sutherland Global Service Solutions
11.2010 - 11.2016
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
Work Preference
Work Type
Full TimeOverview
1
1
Overall an Roller Coaster Journey
Timeline
Branch Operations Manager
HDFC Bank
07.2023 - Current
Manager of Operations
Kotak Mahindra Bank
09.2022 - 06.2023
Assistant Manager
Conneqt Business Solutions
07.2020 - 09.2022
Senior Team Lead
Conneqt Business Solutions
06.2019 - 07.2020
Team Leader
Conneqt Business Solutions
07.2018 - 06.2019
Bachelor’s Degree - Commerce
Mumbai University
04.2016 - 03.2017
Team Leader
Sutherland Global Service Solutions
11.2010 - 11.2016
High School Diploma -
Lokmanya Jr. College
03.2006 - 03.2007
SSC -
R N Gandhi High School
04.2004 - 03.2005
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Marathi
Upper intermediate (B2)
Gujarati
Advanced (C1)
Interests
Reading
Travelling
Software
Windows OS
Quote
Judge a man by his questions rather than his answers.
Voltaire
Certification
Diploma in office Applications
Affiliations
- Maharashtra
- Chhattisgarh
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