Tshidiso Mofokeng
Snr Business Analyst
Roodepoort,GP
Work Preference
Summary
Highly skilled Senior Business Systems Analyst with over 10 years of experience in Consulting, Banking, and IT. Adept at managing complex projects, gathering requirements, and improving business processes through analysis and technical solutions. Possess strong technical proficiency, stakeholder management, and a proven ability to communicate business needs into actionable technical specifications.
Driven by challenges, I focus on enhancing business value through process optimization, systems integration, and data-driven decision-making. Seeking to leverage my expertise in Business Analysis, Project Management, and Agile Methodologies in a new challenging environment.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Senior Business Analyst
First National Bank
03.2020 - Current
- Work closely with business stakeholders to understand their needs, objectives, and challenges
- Elicit, document, and analyze business requirements, processes, and workflows
- Translate business requirements into clear and concise functional specifications for technical teams
- Collaborate with technology teams to design solutions that meet business needs
- Serve as a liaison between business stakeholders and technology teams
- Identify areas for process optimization and efficiency enhancement
- Monitor project progress and identify potential risks or deviations from the plan
- Requirements gathering
- Discuss design and exceptions with client by also referring to problems with the current applications
- Use UML to define classes and the structure of the system
- Class diagrams to show the relationship, attributes and operations of the classes.
Business System Analyst / DevOPs Engineer
First National Bank
Johannesburg, Gauteng
05.2015 - 02.2020
- Facilitated communication between technical and non-technical team members, ensuring project alignment across all parties involved.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Transformed data management practices, introducing advanced analytics tools that provided deeper business insights.
- Requirements gathering and analysis
- Identified and recommended software solutions
- Supported process improvement initiatives
- Leveraged Agile project management tools such as Jira, Confluence
- Multiple systems integrations with different architectures
- Assessed usefulness of pre-developed application packages and adapted them to user environment
- Expanded and modify old systems to serve new purposes and improve workflow.
Application Support Analyst
Peregrine Holdings (PTY) LTD
Johannesburg, Gauteng
07.2014 - 04.2015
- Managed incident tracking system, ensuring accurate records and timely follow-ups on outstanding issues.
- Conducted root cause analysis on recurring incidents to identify opportunities for improvements in application design or support procedures.
- Provided operational and business support for financial
and trading applications, including Bloomberg, Reuters, Hermes, Iress, BDA, Talx) - Oversaw software deployments from UAT to production
environments after successful testing. - Delivered technical support for clients' trading operations,
troubleshooting issues to minimize downtime. - Monitored and managed security, backups, and servers,
ensuring the stability of the production environment.
SYSTEMS ENGINEER
Integr8 IT (PTY) LTD
Johannesburg, Gauteng
02.2010 - 06.2014
- Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
- Designed high availability strategies to minimize downtime during critical systems outages or disasters recovery scenarios.
- Analysed technical and functional problems based on information from clients
- Solved support issues on clients' servers using Citrix and VPN connection
- Escalated problem issues to the development team in accordance with ITIL processes
- Followed up on open support tickets to see if the problem had been resolved or if further information investigation needed
- Recommended, scheduled, and performed network & system improvements, upgrades, and repairs.
Education
Bachelor of Science - IT Management |
Mancosa
Johanessburg, South Africa 01.2022 - Current
National Certificate - Higher Certificate in Business Systems Analysis (BSA) |
UCT – Get Smarter Platform
08.2016 - 11.2016
National Diploma - Diploma in Business Analysis |
Faculty Training Institute
Johanessburg, South Africa 01.2015 - 07.2015
National Certificate - Higher Certificate in Information Systems (Engineering) |
CTI
Johanessburg, South Africa 01.2006 - 12.2006
Skills
Agile methodology
Stakeholder management
Requirements gathering
Business process mapping
User acceptance testing
Business process improvement
Data analysis
Process development
SQL proficiency
Forecasting and planning
Software development lifecycle
Process mapping
Business solutions development
Gap analysis
Project management
Problem-solving
Analytical thinking
Test case scenarios
Workflow Analysis
Accomplishments
- Awarded the STAR Award for outstanding contribution to business process improvements at FNB.
- Successfully led a major systems integration project at FNB, improving cross-platform functionality and reducing downtime.
- Recognised for exceptional stakeholder management, resulting in improved client satisfaction and successful project outcome.
Languages
English
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bachelor of Science - IT Management |
Mancosa
01.2022 - Current
Senior Business Analyst
First National Bank
03.2020 - Current
National Certificate - Higher Certificate in Business Systems Analysis (BSA) |
UCT – Get Smarter Platform
08.2016 - 11.2016
Business System Analyst / DevOPs Engineer
First National Bank
05.2015 - 02.2020
National Diploma - Diploma in Business Analysis |
Faculty Training Institute
01.2015 - 07.2015
Application Support Analyst
Peregrine Holdings (PTY) LTD
07.2014 - 04.2015
SYSTEMS ENGINEER
Integr8 IT (PTY) LTD
02.2010 - 06.2014
National Certificate - Higher Certificate in Information Systems (Engineering) |
CTI
01.2006 - 12.2006