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TATIANA VEGA
Healthcare Leader
Napa,CA
Summary
An organized and dedicated healthcare professional with a proven track record of exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Highly skilled and enthusiastic professional with more than 15 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
2
2
Languages
3
3
Certificates
Work History
Surgery Scheduler
Adventist Health System
Napa, CA
01.2022 - Current
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Coordinated with facilities to set up surgeries for three different specialties
- Educated patients about surgeries and provided treatment plan documentation
- Resolved scheduling conflicts to maintain high-quality patient services
- Greeted patients, provided information, answered questions, and scheduled appointments.
- In my first year, the number of surgeries for General surgery, OBGYN, Cardiologist, and Pain Management increased to 80% in comparison to the previous year.
- Helping the office and the providers stand out in our organization by surpassing the surgery goals in 2023 and 2024.
Office Supervisor
Adventist Health System
Napa, CA
12.2017 - 09.2021
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Collaboration and performance were boosted by implementing standardized office structures and processes, resulting in a 35% increase in company collection and a 50% decrease in insurance errors compared to previous years.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve personnel's performance.
- Delivered performance reviews, recommending additional training or advancements
- Oversaw office inventory activities by ordering requisitions, stocking, and receiving shipments
- Improved safety procedures to promote employee well-being and safety and protect the company from potential liability
- It has developed and maintained successful relationships with vendors, suppliers, and contractors.
- Coached new hires on company processes while managing employees to achieve maximum production
- Improved safety procedures to promote employee well-being and safety and protect the company from potential liability
- We have achieved a Quality Matrix for 2021 in two specialties, providing extra revenue for providers, staff, and clinics.
Care Director
Aegis Assisted Living
Napa, CA
04.2017 - 12.2017
- Coordinated care with external agencies to best support resident needs
- Set and updated staff schedules, delegated assignments, and monitored performance
- Supervised and coached team members on proper procedures and care standards
- Updated systems to meet residents' needs safely and effectively
- Conducted admissions assessments to determine patient conditions and risk levels
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations
- Established and maintained effective communication with staff, physicians, and community organizations to promote high-quality patient care
- Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development, and continuing employee education
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide the highest quality of care
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations
- Recognition by the General Director for increasing staff retention and satisfaction.
Education
Bachelor Of Science - Health Care Management
University of Phoenix
Phoenix, AZ 04.2023 -
Associates of Art And Sciences - Business Administration
Heald College - Central Administrative Office
Concord, CA 10.2011 -
Associate of Arts And Sciences - Medical Clinical/Assistant
Heald College - Central Administrative Office
Concord 10.2005 -
Skills
Structured, deadline-orientedundefined
Timeline
Bachelor Of Science - Health Care Management
University of Phoenix
04.2023 -
Surgery Scheduler
Adventist Health System
01.2022 - Current
Office Supervisor
Adventist Health System
12.2017 - 09.2021
Care Director
Aegis Assisted Living
04.2017 - 12.2017
Associates of Art And Sciences - Business Administration
Heald College - Central Administrative Office
10.2011 -
Associate of Arts And Sciences - Medical Clinical/Assistant
Heald College - Central Administrative Office
10.2005 -
Certification
NCMOA - Nationally Certified Medical Office Assistant, 2005