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RACHEL MONTOYA
Bank Compliance Officer
Ephrata,PA
Summary
Bilingual banking professional with over 22 years in compliance and risk management. Skilled in leading audits and enhancing program effectiveness. Experienced in collaborating with senior leadership and known for precision and integrity in safeguarding interests.
Overview
22
22
years of professional experience
Work History
AVP, Compliance Officer
Penn Community Bank
Perkasie, USA
09.2024 - Current
- Led compliance monitoring and policy reviews, ensuring adherence to federal regulations.
- Authored regulatory updates and communicated outcomes, enhancing decision-making for senior leadership.
- Developed comprehensive compliance training programs that improved staff adherence to procedures.
- Coordinated branch compliance during openings and closures, ensuring seamless operational transitions.
- Recognized for identifying and preventing losses through effective regulatory compliance measures.
- Achieved satisfactory audit and exam ratings across all departments.
- Conducted risk-based compliance monitoring, risk assessments, policy reviews, and internal QA testing.
- Regularly reviewed and approved marketing materials for regulatory accuracy before dissemination.
- Responsible for the Bank's complaint management system including tracking, investigation, responses, and reporting.
Compliance Officer - Loan Advisor
Customers Bank
Lancaster, USA
09.2022 - 09.2024
- Led quality and compliance reviews for consumer and commercial lending advertising and third-party vendor partnerships.
- Developed and maintained change management log and compliance testing tracker across multiple business lines.
- Created training guides for new products and services, enhancing consistency in vendor onboarding.
- Authored executive summaries for regulatory reporting, including new product testing and risk assessments.
- Reviewed customer-facing disclosures for adherence to regulations, including Reg Z and UDAAP.
- Supported internal and external audits through documentation reviews and risk evaluations.
- Assisted with compliance testing and monitoring processes to ensure alignment with standards.
- Contributed to successful launch of bank's consumer credit card, receiving positive audit feedback.
Credit Risk Review Analyst
Ephrata National Bank
Ephrata, USA
08.2018 - 09.2022
- Reviewed documents to ensure compliance with regulatory standards and internal policies.
- Analyzed data to identify trends impacting review processes.
- Conducted DSCR reviews and independent underwriting audits for compliance in credit decisions.
- Evaluated tax returns, financials, and credit reports to assess repayment risks.
- Provided insights on stale financials, outdated CIP, and loan covenant reviews.
- Flagged fraudulent SBA PPP loan, earning formal CEO recognition for safeguarding institution.
- Developed training materials for new analysts on best practices in reviews.
- Collaborated with cross-functional teams to improve review workflows and procedures.
Assistant Branch Manager
Bank of Bird-in-Hand
Ronks, USA
08.2018 - 08.2020
- Ensured compliance with banking laws through regular internal policy reviews.
- Managed daily banking operations while overseeing employee training and audit readiness.
- Oversaw cash management, maintaining accurate financial records for branch operations.
- Conducted training sessions for new hires on regulatory expectations and customer service.
- Coordinated branch marketing outreach initiatives to effectively promote banking products and services.
- Developed strategies aimed at enhancing customer satisfaction ensuring overall retention.
Branch Banker III & Asst. Manager
BB&T Bank (Acquired by Truist Bank)
Lancaster, USA
12.2004 - 07.2018
- Delivered customized financial guidance, resolving complex customer issues to retain business relationships.
- Mentored junior bankers in sales techniques, operations, and compliance protocols.
- Enhanced cash handling accuracy and reduced teller error rates through targeted staff training.
Skills
- Regulatory and State compliance
- Risk assessments and management
- Board-level reporting
- Compliance complaint management
- Marketing compliance reviews
- Compliance testing and monitoring
- Compliance training development
- Project management and collaboration
Languages
- English, Fluent / Proficient
- Spanish, Fluent / Proficient
Timeline
AVP, Compliance Officer
Penn Community Bank
09.2024 - Current
Compliance Officer - Loan Advisor
Customers Bank
09.2022 - 09.2024
Credit Risk Review Analyst
Ephrata National Bank
08.2018 - 09.2022
Assistant Branch Manager
Bank of Bird-in-Hand
08.2018 - 08.2020
Branch Banker III & Asst. Manager
BB&T Bank (Acquired by Truist Bank)
12.2004 - 07.2018