Nahomi Oreilly
TAMPA,FLORIDA
Summary
Bilingual Customer Service Agent skilled at communicating with people from all backgrounds while providing exceptional customer service.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.
Structured Laboratory Technician offering background in collecting, processing and analyzing various specimens. Familiar with basic medical terminology, laboratory protocols and testing procedures. Expertise in urinalysis and blood typing. Recognized for performing laboratory tests and procedures with attention to detail, optimum quality and expedience.
Overview
2
2
Languages
1
1
Certificate
109
109
years of post-secondary education
Work History
Receptionist
La Maison des Fleurs Boutique Florist
13642 N Florida Ave, Tampa, FL 33613 USA
03 2026 - 04 2026
- Confirmed 20+ appointments weekly and maintained 100% accurate client records.
- Answered and directed over 50 calls daily, ensuring prompt customer service.
- Greeted and assisted 30+ visitors per day, leading to 95% satisfaction rating.
- Resolved customer issues, reducing complaint escalations by 20%.
- Managed cash transactions totaling $1,000+ daily, ensuring zero discrepancies.
Florist
La Maison des Fleurs Boutique Florist
13642 N Florida Ave, Tampa, FL 33613
02 2026 - 05 2026
- Assisted in creating and preparing 30+ floral arrangements weekly for retail orders, weddings, and special events.
- Maintained flower quality, inventory rotation, and cooler organization to support daily shop operations and reduce product waste.
- Supported high-volume holiday and event production in fast-paced floral studio while meeting strict deadlines and presentation standards.
- Provided customer assistance and collaborated closely with floral designers to ensure accurate order fulfillment and high-quality floral designs.
Phlebotomist
Biolife Plasma Center
6821 W Waters Ave Tampa FL 33634 United States
02 2025 - 04 2026
- Performed plasma collection and phlebotomy procedures for 60+ donors daily while maintaining accuracy, donor safety, and efficiency in high-volume environment.
- Monitored donor vital signs and quickly responded to adverse reactions or medical concerns with professionalism and calm decision-making.
- Maintained strict compliance with safety, sanitation, and FDA procedures while ensuring clean and organized work environment.
- Delivered strong customer service and collaborated with medical staff to reduce donor wait times and support smooth daily operations.
Lab Assistant
Healthlink Diagnostic Laboratories
13191 Starkey Rd STE 15, Largo, FL 33773
07 2024 - 02 2025
- Assisted with laboratory testing procedures and sample preparation while maintaining accuracy and attention to detail in fast-paced environment.
- Processed and organized 50+ samples daily while following strict laboratory safety and sanitation protocols.
- Maintained laboratory equipment, monitored inventory levels, and supported smooth daily operations to improve workflow efficiency.
- Adapted quickly to changing priorities and collaborated with team members to ensure timely and accurate completion of laboratory tasks.
Phlebotomist
Healthlink Diagnostic Laboratories
13191 Starkey Rd STE 15, Largo, FL 33773
06 2024 - 07 2024
- Performed mobile and in-lab blood collection procedures for 40+ elderly patients daily while ensuring comfort, safety, and accurate specimen handling.
- Built strong relationships with senior patients through compassionate care, professionalism, and clear communication during sensitive procedures.
- Maintained accurate labeling, specimen processing, and documentation while following strict laboratory and safety protocols.
- Adapted to high-volume schedules and challenging draws by demonstrating strong attention to detail, patience, and efficiency in fast-paced healthcare environments.
Sales Associate
CVS Pharmacy
2725 N Mac Dill Ave Tampa Florida 33607
05 2023 - 06 2024
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Elevated customer service quality by offering real-time bilingual support for inquiries, complaints, and resolutions.
- Safeguarded confidentiality by adhering to strict professional ethics and privacy guidelines during interpretation sessions.
- Managed more than30 incoming calls, emails and faxes per day from customers.
Education
Certificate of Completion - English For Academic Purposes (EAP)
Hillsborough Community College
4001 W Tampa Bay Blvd Tampa FL 33614 United States05.2026
Certificate - National Healthcareer Association®
Aguilas International Technical Institute
7520 W Waters Ave Suite 19, Tampa, Fl 3361504.2024
Certificate - National Healthcareer Association®
Aguilas International Technical Institute
7520 W Waters Ave Tampa FL 33615 United States05.2023
Certificate - Phlebotomy Technician Sticks
Aguilas International Technical Institute
7520 W Waters Ave Suite 19, Tampa, Fl 3361504.2024
Certificate - Phlebotomy Tech.
Aguilas International Technical Institute
7520 W Waters Ave Suite 19, Tampa, Fl 3361504.2024
Certificate - Electrocardiogram
Aguilas International Technical Institute
7520 W Waters Ave Unit 19 Tampa FL 33615 United States05.2023
Certificate - Basic Life Support
Aguilas International Technical Institute
7520 W Waters Ave Suite 19, Tampa, Fl 3361504.2024
Certificate - Completion Of In - Service Training
Aguilas International Technical Institute
7520 W Waters Ave Suite 19, Tampa, Fl 3361504.2024
High School Diploma - General Education
Capitan Roberto Rodriguez
Santa Clara, Villa Clara, Cuba06.2018
Skills
- Advanced Bilingual Communication (English & Spanish)
- Customer Service & Client Relations
- Floral Arrangement Preparation & Event Support
- Fast-Paced Team Collaboration
- Inventory Management & Cooler Organization
- Venipuncture & Blood Collection Techniques
- Plasma Collection Procedures
- Specimen Labeling & Processing
- Capillary Puncture & Vital Signs Monitoring
- Infection Control & Safety Compliance
- Attention to Detail & Time Management
- Problem Solving Under Pressure
- Cash Handling & Sales Support
- Microsoft Office & Administrative Support
- Adaptability & Multitasking in High-Volume Environments
Languages
Spanish
Native or Bilingual
English
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Receptionist
La Maison des Fleurs Boutique Florist
03 2026 - 04 2026
Florist
La Maison des Fleurs Boutique Florist
02 2026 - 05 2026
Phlebotomist
Biolife Plasma Center
02 2025 - 04 2026
Lab Assistant
Healthlink Diagnostic Laboratories
07 2024 - 02 2025
Phlebotomist
Healthlink Diagnostic Laboratories
06 2024 - 07 2024
Sales Associate
CVS Pharmacy
05 2023 - 06 2024
Certificate of Completion - English For Academic Purposes (EAP)
Hillsborough Community College
Certificate - National Healthcareer Association®
Aguilas International Technical Institute
Certificate - National Healthcareer Association®
Aguilas International Technical Institute
Certificate - Phlebotomy Technician Sticks
Aguilas International Technical Institute
Certificate - Phlebotomy Tech.
Aguilas International Technical Institute
Certificate - Electrocardiogram
Aguilas International Technical Institute
Certificate - Basic Life Support
Aguilas International Technical Institute
Certificate - Completion Of In - Service Training
Aguilas International Technical Institute
High School Diploma - General Education
Capitan Roberto Rodriguez
Certification
- Basic Life Support (CPR AND AED)
- Completion of In-Service Training for HIV / AIDS Bloodborne pathogens, infection Control & OSHA
- Certified Phlebotomy Technician for the requirements set forth by NHA. CERTIFICATION #H2M9Q2F3