Hi, I’m
Md Nazmul Hossain
Customer Relationship Executive
Dhaka,13
Work Preference
Summary
Dynamic Customer Relationship Consultant with a proven track record at Mango Travels, enhancing customer satisfaction through tailored solutions and effective complaint resolution. Leveraged Microsoft Office to develop KPIs, driving data-informed decisions that improved service quality and fostered long-term client relationships. Recognized for creative problem-solving and self-motivation in achieving business goals.
Overview
2
years of professional experience
3
Languages
1
Certificate
Work History
Mango Travels
Customer Relationship Consultant
01.2025 - Current
Job overview
- Developed key performance indicators, enabling data-driven decisions to optimize the customer experience.
- Strengthened customer relationships by actively listening to their concerns and providing tailored solutions.
- Reduced response times for email inquiries by implementing an effective ticketing system, enhancing overall service quality.
- Implemented a feedback loop process with clients, leading to continuous improvement initiatives within the organization.
- Created and maintained detailed database to develop promotional sales.
- Investigated and resolved customer inquiries and complaints quickly.
Walton Plaza
Sales Executive
11.2023 - 12.2025
Job overview
- Conducted comprehensive market research to identify emerging trends and opportunities for business expansion.
- Increased sales revenue by developing and implementing strategic marketing plans.
- Negotiated favorable contract terms with Customer's, resulting in reduced costs and improved profit margins for the company.
- Established strong relationships with key clients, resulting in repeat business and increased customer satisfaction.
- Collaborated with cross-functional teams to create engaging marketing materials that resonated with target audiences.
- Negotiated prices, terms of sales and service agreements.
- Built relationships with customers and community to promote long term business growth.
Education
Kachua Gov. Degree CollageKachua, Chandpur, Bangladesh
Bachelor of Social Science
04.2001
Megdhir T.S. Fazil MadrasahKachua, Chandpur
High School Diploma
04-2022
Skills
Customer satisfaction
Complaint resolution
Creative problem solving
Microsoft office
Calm under pressure
Self motivation
Certification
Certified [Best Executive ], [WALTON PLAZA] - [2024]
Accomplishments
- Achieved [Best sales man] through effectively helping with Sales.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Intermediate (B1)
Bengali
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Timeline
Certified [Best Executive ], [WALTON PLAZA] - [2024]
02-2025
Customer Relationship Consultant
Mango Travels
01.2025 - Current
Sales Executive
Walton Plaza
11.2023 - 12.2025
Kachua Gov. Degree Collage
Bachelor of Social Science
04.2001
Megdhir T.S. Fazil Madrasah
High School Diploma