Lisa Tran
Sydney,AU
Quote
Don’t postpone joy until you’ve learned all your lessons. Joy is your lesson.
Alan Cohen
Summary
Results-oriented Digital/Customer Representative with robust analytical capabilities, creative proficiency, and interpersonal skills. Committed to delivering superior solutions in dynamic environments, enhancing customer satisfaction, optimizing operational efficiency, and fostering organizational success and team accomplishments.
Overview
3
3
3 Years experience in the workplace for customer service
10
10
Combined Internal and External Volunteering References/ Awards
2
2
Languages-Chinese/English
5
5
years of post-secondary education
5
5
years of professional experience
Timeline
Digital Service Representative
Service NSW
02.2022 - 04.2024
Certificate III in Business/customer Engagement Qualification - Customer Engagement
Hunter Valley Training Centre
02.2022 - 02.2023
Administration Support/All-rounder
Pre-Uni New College
11.2020
Sales and Photography Assistant
Magic Memories
04.2019 - 11.2019
Bachelor of Photography and Situated Media (Design) -
University of Technology Sydney (UTS)
03.2016 - 03.2019
Diploma of Design & Architecture -
UTS INSEARCH (College)
01.2015 - 12.2015
Education
Certificate III in Business/customer Engagement Qualification - Customer Engagement
Hunter Valley Training Centre
02.2022 - 02.2023
Bachelor of Photography and Situated Media (Design) -
University of Technology Sydney (UTS)
15 Broadway, Ultimo NSW 2007 03.2016 - 03.2019
Diploma of Design & Architecture -
UTS INSEARCH (College)
01.2015 - 12.2015
Work History
Administration Support/All-rounder
Pre-Uni New College
11.2020
- Coordinated visitor and student logistics, including classroom scheduling and exam proctoring
- Created and maintained filing records using Microsoft Word and Excel.
Digital Service Representative
Service NSW
02.2022 - 04.2024
- Analyzed team’s statistics, team member of the month surveys
- Provided assistance in digital transactions and helped customers online/ on calls as well as on the digital kiosk system
- Resolved customer complaints with expediency and understanding of the digital transactions like renew registration, transfer registration, notice of disposal, Working with children check, changing address on license.
Sales and Photography Assistant
Magic Memories
04.2019 - 11.2019
- Served as tour guide and photographer for visitors of Sydney Tower Eye green screen space
- Setting up shelves for the photo-books that’s been edited in the digital software which is the photo editor and images cropping tool.
Languages
Chinese (Mandarin)
Limited
English
Native or Bilingual
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Work-life balanceCareer advancementPersonal development programsTeam Building / Company RetreatsCompany CultureWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Customer Service Skills: Proficient in visual and verbal communication/Strong ability in effective listening/Demonstrates patience and dedication to tasks
Key Interpersonal Skills: Adaptable to various situations/Reliable and dependable team member/Providing constructive feedback to motivate and encourage team members
Other Key Job Pursuits: Recognised with awards through volunteering including the top ones like Soul Award and UTS Careers Accomplish Platinum Award and Sydney Festival
Additional Information
- Musical Pursuits: piano playing notes for leisure using classic or enjoyable nature sounds, listening to music on the radio channels through apps learning the song and singing and playing the music leisurely
- Creative endeavours: to stimulate creative writing process from continuously reading poetry, monologues and ancient and modern lifestyle texts, daily everyday dairy entries for gratitude and things to do lists, knitting wearable designs, creating photos and videos of everyday objects, shadows, and people to evoke curiosity and appreciation for quality living and memory
- Good health exercise techniques: ergonomics posture position for work to improve posture, doing simple stretching exercises to improve your posture and improving how my eyes feel through vision exercises, moving through choreographed dance steps
Certificates
- UTS Orientation for campus tour guide, administrative matters for hundreds of students
- First 50 students to receive the UTS: Soul Award for social leadership and project management
- Peer Networker referenced by Vice-Chancellor & President
- Extracurricular activities all have references and have recognition
REFERENCES
References Available Upon Request
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