Kevin Smyth

Seeking a role that combines operational telecommunication and IT expertise with increased security responsibilities, aiming to contribute to comprehensive network and information security strategies.

Detail-oriented and dedicated Operation Analyst with extensive experience in network administration, voice and network services, and hardware and software management. Proven expertise in documentation, configurations, troubleshooting, and technical support. Adept at conducting network assessments, improving internal training documentation, and mitigating potential threats. Certified in VoIP and cybersecurity with strong analytical and problem-solving skills, committed to enhancing network reliability and security.

• Integrated AI tools and skills to accelerate and enhance activities and experiences with customers and internal systems
• Implemented documentation and led a training program for new telecom employees, enhanced their skills and knowledge, and ensured the team's independence after my departure.
• Assisted in a long-term deployment project that updated equipment and software for multiple points of presence (PoP) and data center locations across the US
• Successfully de-escalated customers by actively listening to their concerns, empathizing with their frustrations, and providing swift, effective solutions to meet their cybersecurity needs.

• SIP School Certified Associate (SSCA), 2019-01-01
• International Information System Security Certification Consortium (ISC2), Certified in Cybersecurity (CC), 2024-01-01
• ISC2, Certified Information Systems Security Professional (CISSP), Testing in October
• The Python Institute, Python Certified Entry-Level Programmer (PCEP), In Progress
• Amazon Web Services Certified Cloud Practitioner (AWS), In Progress

• C-Suite Executives
• Vice President/ Directors
• Related Search Firms/ Recruiters
• Executive Consultants

• Windstream Communications- Network Analyst I, Wheat Ridge, CO
• Windstream Communications- Network Analyst, Denver Tech Center, CO
• Windstream COmmunications- Technical Assistance Center Technician, Shaumburg, IL