JIT Saha

At Ticket Edge, I have played a pivotal role in designing, developing, and optimizing high-performance backend systems. My work spans scalable API architecture, AI-driven automation, real-time systems, and cloud infrastructure. I thrive in solving complex engineering challenges, building efficient, resilient, and scalable backend solutions that power mission-critical applications.

With expertise in Python, Django, and distributed systems, I have successfully:

• Optimized system performance, reducing API response times by 40% and ensuring 99% uptime.
• Developed and Enhanced REST API response time by up to 40% through caching and query optimization.
• Built a marketplace backend, handling 500,000+ transactions/month with PostgreSQL & MongoDB.
• Developed real-time chat applications, improving customer response rates by upto 30%.
• Integrated AI models (GPT-4), enhancing automation efficiency by as much as 25%.
• Architected cloud-based solutions, managing deployments on AWS & Heroku while cutting infrastructure costs on average by 20%.
• Implemented error monitoring & CI/CD, reducing bug resolution time from 4 hours to 30 minutes and increasing test coverage to 95%.

I am passionate about performance optimization, scalable architectures, and automation, with a deep focus on building robust backend systems that drive business growth.

At Discover My Franchise, I worked as a Software Engineer, leading the development of scalable API architectures, optimizing database performance, and ensuring efficient cloud deployments. My contributions helped enhance system performance by 30%, while also reducing cloud infrastructure costs by 20%. I was responsible for end-to-end backend development, including API design, real-time communication handling, and database optimizations. Additionally, I collaborated closely with frontend teams, ensuring seamless integration between client applications and backend services. My expertise in Django, AWS, Docker, and PostgreSQL played a key role in improving system reliability and scalability.

Key Achievements & Responsibilities:

• Built & optimized scalable APIs using Django Rest Framework, improving API response time by 30%.
• Designed and implemented server architecture on AWS & Digital Ocean, reducing cloud costs by up to 20%.
• Developed WebSocket-based (Socket.io) real-time messaging system, reducing server response time by as much as 25% and boosting user engagement by around 30%.
• Optimized PostgreSQL queries, cutting down database load by 25%.
• Led Docker & Ubuntu OS environment management, ensuring smooth deployments.
• Integrated third-party services & payment gateways, streamlining business operations.
• Conducted code reviews & performance testing, improving code maintainability.

At Algoson Software, I worked as a Software Engineer, leading backend and full-stack development for international projects across multiple domains. I was responsible for API development, system design, frontend integration, and cloud deployments. My expertise in Django, Vue.js, JavaScript, and AWS helped improve system performance by 25%, and I played a crucial role in payment gateway integrations for seamless transactions. Additionally, I collaborated with international clients, ensuring smooth project execution and meeting business requirements with scalable solutions.

Key Achievements & Responsibilities:

• Developed & optimized APIs using Django Rest Framework, improving API efficiency by 25%.
• Designed scalable system architectures for international projects, ensuring high availability.
• Integrated PayPal & Stripe payment gateways, streamlining online transactions.
• Built interactive dashboards using Plotly, enhancing data visualization for clients.
• Worked with Vue.js, react.js, jQuery, and Bootstrap to develop dynamic UI components.
• Managed AWS deployments, optimizing cloud infrastructure for cost efficiency.
• Led client communication & project demos, ensuring smooth stakeholder alignment.
• Conducted testing & debugging to improve software reliability and maintainability.

• Developed server-side logic in Python and JavaScript.
• Troubleshot and tested software and debugged to clean up code and improve efficiency.
• Built flexible, reusable code and libraries for future use.
• Built APIs and data clients to consume APIs.
• Managed efficient SQL queries and data transport.
• Wrote unit tests to evaluate high code coverage.
• Created enhancements to resolve client problems and meet operational standards.
• Balanced design principles and technology standards with product timelines and customer-specific requirements
• Defined and maintained databases to deliver responsiveness to data client requests.
• Configured servers and managed provisioning.
• Resolved scalability problems and addressed security concerns.
• Designed client-side and server-side architecture and implemented cloud-based back end solutions.

• Coordinated with other engineers to evaluate and improve software and hardware interfaces.
• Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
• Identified and documented project changes with proactive budget oversight.
• Analyzed proposed technical solutions based on customer requirements.
• Participated in architecture, design and implementation of back-end features using Python.
• Offered experience with Javascript and Python.
• Delivered unit-tested systems within customer-prescribed timeframes.

I have worked at Startek as a customer service associate.

My Responsibilities were as follows:

• Provided primary customer support to internal and external customers.
• Manage customer handing web application software along with coordinating with clients.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Demonstrated computer skills for data entry and answered broad variety of inquiries.
• Assisted sellers with platform requirements for renewals and upgrades.
• Provided seller support on refunds, posted feedback and policy changes.
• Assisted customers with questions
• Kept records of customer complaints.
• Handled emails, inbound calls, and outbound calls.
• Performed data entry for shipments, customer information and orders.
• Assisted customers with a warm and professional attitude.
• Assisted with technical support duties.
• Interacted with customers through live chat.
• Managing the Customer Assistance web application software.
• Updating data in databases.
• Issued credits for contested returns, shipping fees and damaged merchandise.

Summery:

• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• It's a website about traveling.
• User can book flights & hotel to international destination for tourism purposes.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Self-motivated, with a strong sense of personal responsibility.
• Resolved problems, improved operations and provided exceptional service.
• Worked flexible hours across night, weekend and holiday shifts.
• Passionate about learning and committed to continual improvement.
• They will have the choice to plan their journey and book tickets directly through paypal & card.

• Created artistic designs for technical personnel to use in final effects.
• Used Adobe Illustrator & Unreal Engine to create over 10 realistic characters with full range of emotions and movement.
• Created lifelike characters with appropriate textures, shadows and features.
• Played key role in facilitating projects and contributing to every stage of film and video production.
• Organized assets by collecting data from camera media, transcoding video, and audio files and managing file backup to digital asset management system.
• Created short-form videos, animated gifs and motion graphics for social media posts.
• Worked with graphic templates and seamlessly inserted into videos.
• Conceived, crafted and executed dynamic video edits to captivate target audiences and accomplish project objectives.
• Participated in creative brainstorms for new content and series, social media campaigns and sponsorship initiatives.
• Partnered with colorists and sound artists to develop look and feel of each asset.
• Delivered edits with multiple camera angle choices, titles, graphics, audio, and special effects.