Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Websites
Professional Development
Generic

Jake S. Jackson - Generalist

Lake Worth,FL

Summary

Results-driven, versatile communications expert with extensive experience in customer service, marketing, sales, account management, and technology across diverse industries.
Seeking a Junior or Mid-Level position to utilize strong communication skills and showcase a passion for learning in a new and challenging work environment.
Dependable professional adept at efficiently managing diverse client and team requirements, maximizing service delivery to ensure client satisfaction through hands-on support and expertise. Executing to maximize service to clients, ensuring company satisfaction through hands-on service and knowledgeable support.

Overview

11
11
years of professional experience

Work History

Assistant General Contractor

Squared Up Carpentry
04.2023 - Current
  • Collaborating with the General Contractor: Assisting in project planning, coordination, and execution alongside the GC.
  • Independent Project Management: Handling specific projects or tasks independently under the GC's guidance, including client communication, estimating costs, and overseeing subcontractors.
  • Client Relationship Management: Building and maintaining positive relationships with clients, addressing concerns, and ensuring their satisfaction throughout the construction process.

Network Infrastructure Technician

Costal Empire Low Voltage
05.2023 - Current
  • Installed, maintained, and configured network hardware including switches, access points, and routers.
  • Managed wiring infrastructure to ensure reliable network connectivity and data transmission with a clean look.
  • Provided technical support, troubleshooting, and timely resolution of network and server issues.

General Contractor Apprentice

M.A.K, Handyman On Demand
03.2020 - 04.2023
  • Proficient in diverse repairs: Installations, electrical work (120v and low voltage), HVAC maintenance, Smart Home upgrades, camera installations, plumbing carpentry, and Appliance maintenance.
  • Proven ability to acquire new skills and deliver precise maintenance, repair, restoration and replacement services with impeccable quality.
  • Strategic problem-solving: Utilized critical thinking, creative tool utilization, and thorough field research for successful execution of complex tasks.

Fine Dining Waiter

Morton’s The Steakhouse, Town Center Circle
03.2021 - 09.2022
  • Consistently delivered memorable dining experiences to high-end and VIP clientele, providing world-class customer service and exceeding expectations.
  • Utilized extensive menu knowledge and diverse food and wine facts to engage guests with humor, personality, and a positive attitude, enhancing their overall dining experience.
  • Exceeded sales metrics by staying up-to-date on new specialty items and industry information, actively contributing to business growth and success.
  • Demonstrated proficiency in managing high-pressure restaurant environments, effectively honing transferable soft skills that can be applied to diverse industries.

Sales and Marketing - Freelance Contract

Palm Beach Post
07.2019 - 12.2020
  • Identified appropriate marketing channels and developed specific marketing strategies for bringing in new clients.
  • Coordinated with social media, public relations and other teams to execute product introductions.
  • Conducted research to analyze customers' behavior, preferences, and purchasing habits.

Juice Bar Supervisor

Fresh Kitchen (Establishment Closed)
01.2016 - 01.2017
  • Utilized my interpersonal communications skills to address and disarm dissatisfied guest concerns
  • Was responsible for assessing coaching and advising other associates in their guest service techniques
  • Drove sales by being an expert in all of our products and services.

Computer & Technology Specialist /Sales Associate

Best Buy
05.2012 - 11.2014
  • Provided expert technical support, ensuring prompt resolution of computer-related issues and high customer satisfaction.
  • Built strong customer relationships, addressing inquiries, promoting key products, and driving sales.
  • Collaborated seamlessly with Geek Squad team to streamline customer transfers and optimize repair order processes.
  • Actively pursued industry knowledge to stay up-to-date with emerging technologies, enhancing support accuracy and effectiveness.

Education

Bachelors - Interpersonal & Public Communications, Leadership Studies & Sociology

Florida Atlantic University
Boca Raton, FL
06.2018

Skills

  • Strong Interpersonal Communication
  • Excellent Written and Verbal Communication
  • Client Relationship Management
  • Event Planning
  • Marketing and Advertising Expertise
  • Public Relations Proficiency
  • Social Media Integration and Management
  • Customer Success and Client Servicing
  • Account Management
  • Technical Support and Assistance
  • Self-Motivated and Driven
  • Sales Expertise and Persuasion
  • Cash Handling Experience
  • Web Content Development Abilities

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

Quality is not an act, it is a habit.
Aristotle

Timeline

Network Infrastructure Technician

Costal Empire Low Voltage
05.2023 - Current

Assistant General Contractor

Squared Up Carpentry
04.2023 - Current

Fine Dining Waiter

Morton’s The Steakhouse, Town Center Circle
03.2021 - 09.2022

General Contractor Apprentice

M.A.K, Handyman On Demand
03.2020 - 04.2023

Sales and Marketing - Freelance Contract

Palm Beach Post
07.2019 - 12.2020

Juice Bar Supervisor

Fresh Kitchen (Establishment Closed)
01.2016 - 01.2017

Computer & Technology Specialist /Sales Associate

Best Buy
05.2012 - 11.2014

Bachelors - Interpersonal & Public Communications, Leadership Studies & Sociology

Florida Atlantic University

Professional Development

 

I. 2014 Success (R) Training Curriculum 

  • Completed Success (R) Training Curriculum, acquiring foundational knowledge and skills for personal and professional growth.
  • Explored topics such as goal setting, time management, effective communication, and building resilience.

II. 2015 Masterful Living Program (Trainee) 

  • Enrolled in the Masterful Living Program, a comprehensive training program focused on personal development and self-mastery.
  • Participated in interactive workshops and exercises designed to enhance self-awareness, emotional intelligence, and personal effectiveness.

III. '16-'18 Masterful Living Program (Coaching/Staffing) 

  • Transitioned from trainee to a coaching and staffing role within the Masterful Living Program.
  • Assisted in facilitating training sessions, providing support to participants, and ensuring a positive learning environment while developing a strong leadership and mentoring skillset by guiding individuals through their personal development journeys.

IV. '16-'19 World Wide Group Mentee & Team Builder 

  • Demonstrated exceptional progress, earning the opportunity to take on a mentoring role and share acquired insights with others while effectively bridging the gap between learning from long-distance industry-leading mentors and creating a close-knit local team.
  • Designed & delivered training sessions on communication, sales strategies, and mindset development while simultaneously vetting, training, and educating new team members and guiding team members on sales techniques, benchmarks and goal setting.
  • Contributed to network-wide meetings and conferences, sharing insights for collective growth.

V. 2017 Maxwell Leadership Certified 

  • Completed the Maxwell Leadership Certification program, led by renowned leadership expert John C. Maxwell where he shared comprehensive knowledge of leadership principles, strategies, and best practices.
  • Applied leadership principles to inspire and influence others, foster teamwork, and drive positive change within the organization.

VI. 2020 Mastermind Group - Think & Grow Rich 

  • Participated in a Mastermind Group centered around Napoleon Hill's classic book, "Think & Grow Rich."
  • Engaged in collaborative discussions and brainstorming sessions with like-minded professionals.
  • Explored concepts such as goal setting, financial intelligence, and personal growth strategies.

VII. '22-'23 Men's Mastermind for Growth & Accountability (Ongoing) 

  • Currently engaged in a Men's Mastermind Group focused on personal growth and accountability.
  • Participate in regular meetings and discussions centered around self-improvement and goal attainment while collaborating with other members to provide support, share insights, and hold each other accountable for personal and professional development.
Jake S. Jackson - Generalist