Summary
Overview
Work History
Education
Skills
Certification
Interests
Websites
Timeline
Generic
Glen Chi Ming Tan

Glen Chi Ming Tan

Commercial & Account Management
Singapore

Summary

Experienced Supply Chain Specialist with over 30 years of expertise in end-to-end logistics, encompassing the full cycle from pre-quote planning to operations management and post-go-live support across both local and regional markets

Overview

32
32
years of professional experience
9
9
years of post-secondary education
8
8
Certifications
3
3
Languages

Work History

Key Account Management & OPERATIONs Director

DSV Solutions Pte Ltd
08.2022 - Current
  • Develop and roll out account strategic development plan across Asia
  • Overall responsible for key account operations performance and profitability in Asia
  • Manage in country operations and key account managers to meet personal and customer KPI
  • Conduct operational, account management and commercial workshop
  • To implement account management initiative regionally
  • Responsible for business growth for regional key accounts
  • Build up regional key account management team
  • To be management level escalation path for key accounts
  • Develop and oversee the roll out for key account management standard operations procedure
  • Team Lead for regional account managers

Regional Customer Management Senior Manager

DB Schenker (Asia Pacific) Pte Ltd
08.2016 - 07.2022
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Main liaison for customer regionally and Schenker internal stake holders
  • Conduct operations review with internal & external stakeholders to develop improvement plans across operations and IT support
  • Responsible for contracts retention and growth of account.
  • Lead in Monthly and Quarterly Business Review
  • Project management lead for customers related projects regionally
  • Regional escalation party for key accounts
  • Work closely with DB Schenker regional and global account management team in any strategic projects
  • Develop business plan for key accounts
  • Responsible for key account P&L regionally
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.

Regional Commercial Management. Senior Manager.

DB Schenker (Asia Pacific) Pte Ltd
10.2007 - 07.2016
  • Supports business development and account management team in providing solutions and pricing for new business.
  • Conduct needs analysis and develop personal growth plans
  • Develop regional commercial training and train regional commercial management team on solutioning, pricing (P&L) and response format
  • Participate in integrated logistics consultancy projects
  • Compile and response to multi country level business opportunities
  • Main liaison between global, regional, and country commercial teams to roll out strategic projects
  • Regional commercial management lead role

Operations & Project. Manager

DHL Singapore Pte Ltd
03.2002 - 10.2007
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding, and training of new hires to fulfill business requirements.
  • Manage operations team across warehousing, shipping, and local transportation across 3 shifts with 6 days
  • Responsible for the renewal and growth of business
  • Running of monthly and quarterly operations report
  • Meeting set KPIs and reporting requirements
  • Analyzed and reported on key performance metrics to senior management.
  • Increased profit by streamlining operational process

Air Operations & Communications Officer, CAPTAIN

Republic of Singapore Airforce
06.1993 - 11.2001
  • Company Overview: Singapore
  • Perform daily air traffic operations
  • Dy OC for Standards Flight setting standards and qualification assessments for air traffic controllers
  • Project manager for new radar projects by developing standard operations procedure, coordinating for test flights and support User Acceptance Test
  • Systems branch officer to facilitate the UAT and raise any related documentation to deliver new control systems
  • Conduct needs analysis and develop personal growth plans
  • Provide career & personal counselling to motivate staff


Education

Master of Science - Logistics Management

Royal Melbourne Institute of Technology
06-2006

Bachelor of Science - Logistics and Transport Management

Melbourne Institute of Technology
06-2000

Diploma - Marine Engineering

Singapore Polytechnic
Singapore
06-1993

Graduate Certificate - Counselling

Monash University
Singapore
10-2021

Skills

Supply Chain Management

Certification

Certificate in Quality Cycle Leader & Facilitator

Interests

Running to promote health and family bonding for 3 times per week Participated in organized 10 km and half marathon runs periodically

Travelling to experience and appreciate lifestyle diversity amongst other countries

Timeline

Key Account Management & OPERATIONs Director

DSV Solutions Pte Ltd
08.2022 - Current

Regional Customer Management Senior Manager

DB Schenker (Asia Pacific) Pte Ltd
08.2016 - 07.2022

Regional Commercial Management. Senior Manager.

DB Schenker (Asia Pacific) Pte Ltd
10.2007 - 07.2016

Operations & Project. Manager

DHL Singapore Pte Ltd
03.2002 - 10.2007

Air Operations & Communications Officer, CAPTAIN

Republic of Singapore Airforce
06.1993 - 11.2001

Master of Science - Logistics Management

Royal Melbourne Institute of Technology

Bachelor of Science - Logistics and Transport Management

Melbourne Institute of Technology

Diploma - Marine Engineering

Singapore Polytechnic

Graduate Certificate - Counselling

Monash University

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