Glen Chi Ming Tan
Commercial & Account Management
Singapore
Summary
Experienced Supply Chain Specialist with over 30 years of expertise in end-to-end logistics, encompassing the full cycle from pre-quote planning to operations management and post-go-live support across both local and regional markets
Overview
32
32
years of professional experience
9
9
years of post-secondary education
8
8
Certifications
3
3
Languages
Work History
Key Account Management & OPERATIONs Director
DSV Solutions Pte Ltd
08.2022 - Current
- Develop and roll out account strategic development plan across Asia
- Overall responsible for key account operations performance and profitability in Asia
- Manage in country operations and key account managers to meet personal and customer KPI
- Conduct operational, account management and commercial workshop
- To implement account management initiative regionally
- Responsible for business growth for regional key accounts
- Build up regional key account management team
- To be management level escalation path for key accounts
- Develop and oversee the roll out for key account management standard operations procedure
- Team Lead for regional account managers
Regional Customer Management Senior Manager
DB Schenker (Asia Pacific) Pte Ltd
08.2016 - 07.2022
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Main liaison for customer regionally and Schenker internal stake holders
- Conduct operations review with internal & external stakeholders to develop improvement plans across operations and IT support
- Responsible for contracts retention and growth of account.
- Lead in Monthly and Quarterly Business Review
- Project management lead for customers related projects regionally
- Regional escalation party for key accounts
- Work closely with DB Schenker regional and global account management team in any strategic projects
- Develop business plan for key accounts
- Responsible for key account P&L regionally
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
Regional Commercial Management. Senior Manager.
DB Schenker (Asia Pacific) Pte Ltd
10.2007 - 07.2016
- Supports business development and account management team in providing solutions and pricing for new business.
- Conduct needs analysis and develop personal growth plans
- Develop regional commercial training and train regional commercial management team on solutioning, pricing (P&L) and response format
- Participate in integrated logistics consultancy projects
- Compile and response to multi country level business opportunities
- Main liaison between global, regional, and country commercial teams to roll out strategic projects
- Regional commercial management lead role
Operations & Project. Manager
DHL Singapore Pte Ltd
03.2002 - 10.2007
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding, and training of new hires to fulfill business requirements.
- Manage operations team across warehousing, shipping, and local transportation across 3 shifts with 6 days
- Responsible for the renewal and growth of business
- Running of monthly and quarterly operations report
- Meeting set KPIs and reporting requirements
- Analyzed and reported on key performance metrics to senior management.
- Increased profit by streamlining operational process
Air Operations & Communications Officer, CAPTAIN
Republic of Singapore Airforce
06.1993 - 11.2001
- Company Overview: Singapore
- Perform daily air traffic operations
- Dy OC for Standards Flight setting standards and qualification assessments for air traffic controllers
- Project manager for new radar projects by developing standard operations procedure, coordinating for test flights and support User Acceptance Test
- Systems branch officer to facilitate the UAT and raise any related documentation to deliver new control systems
- Conduct needs analysis and develop personal growth plans
- Provide career & personal counselling to motivate staff
Education
Master of Science - Logistics Management
Royal Melbourne Institute of Technology
06-2006
Bachelor of Science - Logistics and Transport Management
Melbourne Institute of Technology
06-2000
Diploma - Marine Engineering
Singapore Polytechnic
Singapore 06-1993
Graduate Certificate - Counselling
Monash University
Singapore10-2021
Skills
Supply Chain Management
Project Management
Operational Management
Account Planning and Management
Team Management
Presentation and Negotiation Skills
Supplier Management
Ability to coordinate with people from different levels
Able to perform under short timeline
Training
Logistics Solutioning
P&L and Commercial Appreciation
Coordination with intra and external stake holders across different levels
Certification
Certificate in Quality Cycle Leader & Facilitator
Interests
Running to promote health and family bonding for 3 times per week Participated in organized 10 km and half marathon runs periodically
Travelling to experience and appreciate lifestyle diversity amongst other countries
Timeline
Key Account Management & OPERATIONs Director
DSV Solutions Pte Ltd
08.2022 - Current
Regional Customer Management Senior Manager
DB Schenker (Asia Pacific) Pte Ltd
08.2016 - 07.2022
Regional Commercial Management. Senior Manager.
DB Schenker (Asia Pacific) Pte Ltd
10.2007 - 07.2016
Operations & Project. Manager
DHL Singapore Pte Ltd
03.2002 - 10.2007
Air Operations & Communications Officer, CAPTAIN
Republic of Singapore Airforce
06.1993 - 11.2001
Master of Science - Logistics Management
Royal Melbourne Institute of Technology
Bachelor of Science - Logistics and Transport Management
Melbourne Institute of Technology
Diploma - Marine Engineering
Singapore Polytechnic
Graduate Certificate - Counselling
Monash University