Open To Work
Hi, I’m
Gabriel Perez
Santo Domingo Este,DR
The way to get started is to quit talking and begin doing.
Walt Disney
Work Preference
Summary
Dynamic Client Service Associate with a proven track record at 7th Avenue, adept in Gorgias and Zendesk. Skilled in data analysis and software development, I excel in enhancing customer satisfaction and streamlining communication. My bilingual abilities and proficiency in CRM software drive impactful results in fast-paced environments.
Overview
3
years of professional experience
1
Certification
Work History
7th Avenue
Client Service Associate
11.2024 - Current
Job overview
- Hire Horatio SRL
Footlocker
Bilingual Client Service Rep.
01.2023 - 11.2024
Job overview
- Teleperformance
Education
UAPASanto Domingo
Bachelor of Science from Software Engineering
01-2030
Skills
- Gorgias and Zendesk
- Notion and Slack
- Aircall communication tools
- Software development
- Data analysis
- CRM software usage
Certification
- Client Service with Excellence, INFOTEP - Hire Horatio SRL, 06/18/25
- LVMH CERTIFICATE, 01/01/24 - 07/01/24, Operations & Supply Chain, Retail & Customer Experience.
References
- Cryzia Almonte, Team Lead, +1 (849) 450-4911, cryzia.almonte@hirehoratio.co
- Rossy Rodriguez, Project Manager, +1 829-261-7511, Rossy.rodriguez@hirehoratio.co
Accomplishments
- Top performer of the company recognition medal at Hire Horatio, 2025
Languages
Spanish
First Language
English
Proficient (C2)
C2
Portuguese
Beginner
A1
Affiliations
Tech alphabetization for non-tech-involved individuals
References
References available upon request.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client Service Associate
7th Avenue
11.2024 - Current
Bilingual Client Service Rep.
Footlocker
01.2023 - 11.2024
UAPA
Bachelor of Science from Software Engineering