Faizan Farooqi
Srinagar
Summary
Network Security Engineer adept at implementing security measures, conducting assessments, and responding to incidents to protect data integrity.
Overview
1
1
Certificate
10
10
years of professional experience
Work History
Technical Support Engineer
Spensic Technologies
04.2023 - 04.2024
- Administered organization's IT infrastructure, including hardware, software, and network.
- Resolved network outages and accessibility problems.
- Managed Cisco router updates and RMAs.
- Prioritized ISP tickets for issues like Network Down.
- Liaised with product vendors for issue resolution.
Customer Relationship Executive (Contract)
Al Futtaim Automotive
02.2020 - 01.2023
- Led a team of 3 to ensure exceptional customer satisfaction and fostered revenue growth through strategic sales lead generation
- Managed contract renewal records and efficiently resolved customer queries, enhancing client relationships.
- Orchestrated client feedback mechanisms and communicated requirements to operations, ensuring seamless service delivery.
- Managed logistics for vehicle pick-up/drop-off and facilitated payment collection, optimizing customer convenience and operational efficiency.
IT Engineer
Saudi Union For Operations And Maintenance
08.2016 - 11.2019
- Responded to technical support calls from end users of computers and software applications.
- Set up and install new computers, networks, and software.
- Setting up user accounts and profiles on the network
- Installing updates, known as patches, to software applications.
Business Development Executive
Ing Vyasya
07.2014 - 07.2016
- Increase the customer base by acquiring the new customers.
- Identifying High Potential markets backed by intensive research on ICP.
- Engaging with existing customers to maximize sales
- Dissemination of the information to the prospects about the various products and services of the company.
- Assisting the sales manager in the process of account activation.
Education
MBA - Marketing & Human Resources
BGSB University
Rajouri, Jammu And Kashmir01.2012
Bachelor of Science - Information Technology
University of Kashmir
Srinagar, Jammu And Kashmir01.2010
Skills
- Solid understanding of network infrastructure, operating systems, and software applications
- Proficiency in OSPF, BGP, RIP, EIGRP, TCP/IP, sub-netting, route summarization, Telnet, trace route, ICMP, HSRP, VRRP, GLBP, switching, STP, VLAN, OSI Model, DNS, DHCP, 802X, GTP, FTP, SMB, GRE, IPSEC, VPN
- Familiarity with common network security concepts, including firewalls, intrusion detection/prevention systems (IDS/IPS), and virtual private networks (VPNs)
- Experience with networking tools including Wire shark, Network Mon, Solar Winds, GNS, Packet Tracer, and TCP Trace
- Strong problem-solving and analytical skills to troubleshoot security incidents and identify potential vulnerabilities
- Strong communication skills for effective teamwork and conveying security issues to stakeholders
Certification
- Cisco Certified Network Associate (CCNA)
- Cisco Certified Network Professional (CCNP)
- Cisco Certified Network Professional (CCNP) Security
Languages
English
Advanced (C1)
Timeline
Technical Support Engineer
Spensic Technologies
04.2023 - 04.2024
Customer Relationship Executive (Contract)
Al Futtaim Automotive
02.2020 - 01.2023
IT Engineer
Saudi Union For Operations And Maintenance
08.2016 - 11.2019
Business Development Executive
Ing Vyasya
07.2014 - 07.2016
MBA - Marketing & Human Resources
BGSB University
Bachelor of Science - Information Technology
University of Kashmir
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