Elisa D. Rosales
Office Coordinator
Taguig City
Work Preference
Summary
Facilities Coordinator supporting administration, facilities, mail handling, and document control for daily office operations. Keeps the workplace organized by coordinating requests, managing shipping and parcel flow, and handling invoices, supplies, and internal communications. Brings order to front-office processes while supporting teams, visitors, and vendors.
Overview
2
2
Languages
6
6
Certifications
2027
2027
years of professional experience
Work History
Facilities Coordinator
ING Hubs Philippines
10.2023 - Current
- Trained new staff on facilities management best practices, fostering a culture of continuous improvement and teamwork.
- Served as point of contact for internal and external customers seeking support and information.
- Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
- Collaborated with other departments to foster efficient use of facility space and resources.
- Provided support and services related to mail and deliveries.
- Coordinated with cleaning staff to maintain high standards of cleanliness and hygiene.
- Prepared reports and schedules with accuracy.
Receptionist/Facilities Helpdesk
ING Hubs B.V. Philippine Branch
04.2022 - 10.2023
- Facilitating consistent and streamlined service to clients.
- Management of meeting room bookings and town hall area.
- Facilitate setup requests among housekeeping team and technicians.
- Oversees housekeeping team.
- Streamline handling of work permit and gate pass requests.
- Mailbox management and ensuring classification/tagging of issues to contacts.
- Assist in Globe Billing invoice validation.
- Manages company car reservations and shuttle services
- Administers leaver clearance in premises and facilities department
- Oversees team petty cash and facilitates document and parcel shipping via DHL
- Transmit proof of remittances to vendors.
- Coordinated facility maintenance schedules to ensure optimal operational efficiency across multiple locations.
- Managed vendor relationships to secure cost-effective services and supplies for facility operations.
- Developed and implemented preventive maintenance programs, enhancing equipment reliability and reducing downtime.
Accounts Payable Support
Eastwest Bank
01.2021 - 01.2022
- Master file custodian.
- Executed transmittals of various documents, including RFPs, SOAs, and billing statements.
- RFPs assignment for further processing by IBPS validators.
- CWT-2307 forms/ credit memo printing and reproduction as needed.
- Manager checks/cwt-2307 releasing to vendors and manufacturers.
- Client inquiries through various media and communication channels.
- Verification of all documents for release (signature/supporting attachments etc.)
- Handles and answers administrative inquiries and questions.
- Coordinating office functions such as filing, report generation, and supply requisition.
Receptionist/Admin Assistant
Two Serendra
01.2019 - 01.2020
- Resident inquiries concerning facility services and property offerings.
- Facilitate information dissemination while coordinating requests and reports to diverse parties
- Complaints and grievances oversight with relevant initial resolution.
- Routine logging of occurrences pertaining to resident management and comparable tasks
- Engaging with visitors by providing warm greetings and welcoming atmosphere at front desk.
- Manage sorting and distribution of daily mail and deliveries.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Responded to inquiries from callers seeking information.
HR Attendance Support
BDO Unibank
2018 - 2019
- Processed various documents including timesheets, suspension memos, AWOL memos, and termination memos. Managed efficient transmittal of essential documentation to relevant departments. Ensured accuracy and compliance in all document handling procedures. Coordinated tracking of timesheets and related personnel memos for timely processing.
- Oversee daily monitoring and updating of received timesheets in system.
- Timesheets categorized according to employee level.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
BS - Computer Science
Computer Communication Development Institute
Sorsogon City01-2017
Skills
Calendar management
Document control
Records management
Invoice processing
Expense tracking
Email Management
Meeting coordination
Facilities coordination
Vendor coordination
Front desk operations
Travel coordination
Outlook calendaring
Microsoft Word
Microsoft Excel
Google Workspace
Microsoft Outlook
Microsoft Teams
Purchase order processing
Office budget tracking
Confidential information handling
Office supply procurement
Administrative reporting
Accomplishments
- Supervised team of 23 Housekeeping staff.
Certification
Graphic Design Essentials - Canva
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Languages
English
Filipino
Timeline
Facilities Coordinator
ING Hubs Philippines
10.2023 - Current
Receptionist/Facilities Helpdesk
ING Hubs B.V. Philippine Branch
04.2022 - 10.2023
Accounts Payable Support
Eastwest Bank
01.2021 - 01.2022
Receptionist/Admin Assistant
Two Serendra
01.2019 - 01.2020
HR Attendance Support
BDO Unibank
2018 - 2019
BS - Computer Science
Computer Communication Development Institute