Eileen Bryant

YES Communities | Old Dutch Farms | 2024 - 2025

Achievements

• Selected to serve on the Michigan Sales Council while simultaneously managing community operations and sales performance.
• Maintained strong occupancy and sales results while overseeing daily community operations.
• Recognized as a trusted resource for sales strategy, training, and performance improvement initiatives.
• Supported regional sales initiatives and shared best practices across multiple communities.
• Contributed to inventory pricing discussions, market analysis, and sales strategy development.

Responsibilities

• Oversaw daily community operations, resident relations, and vendor partnerships.
• Managed home sales, leasing activities, prospect development, and occupancy growth initiatives.
• Provided leadership, coaching, and support to community staff.
• Collaborated with District and Regional Leadership to improve community performance and resident satisfaction.
• Assisted with inventory management, pricing recommendations, and market positioning strategies.
• Ensured compliance with Fair Housing standards, company policies, and operational procedures.
• Resolved resident concerns and operational challenges while maintaining community standards.
• Frequently served as acting operational leader while balancing community management responsibilities with continued sales production.
• Developed and implemented community engagement strategies to enhance resident satisfaction.
• Coordinated social events and activities to foster a sense of community among residents.

Achievements

• Consistently ranked among the top-performing Sales & Leasing Specialists within YES Communities.
• Selected to serve on the Michigan Regional Sales Council.
• Recognized for leadership, mentorship, and performance improvement initiatives.
• Successfully assisted multiple communities throughout the region through coaching, training, and support.
• Winner of company and regional sales performance contests.

• Manage all aspects of home sales, leasing, prospecting, financing coordination, and customer experience.
• Develop marketing and outreach strategies to drive occupancy growth.
• Mentor and support Sales & Leasing Agents throughout the region.
• Collaborate with community, district, and regional leadership on sales and operational initiatives.
• Facilitated leasing processes, ensuring compliance with Fair Housing regulations and company standards policies.
• Coordinate inventory readiness and move-in processes with operations teams.
• Assist with inventory pricing strategies to ensure homes remain competitive within market conditions while supporting occupancy and revenue goals.
• Developed strong relationships with prospective tenants through effective communication and follow-up strategies.

• Recognized as the company's top-performing sales professional.
• Selected for a nationwide travel position supporting communities across the country.
• Successfully assisted underperforming communities with occupancy growth, inventory reduction, and sales performance improvement.
• Consistently exceeded sales goals while supporting multiple markets and community teams.
• Earned a reputation for quickly assessing challenges and implementing effective sales and operational strategies.
• Served as a trusted resource for Community Managers, Regional Managers, and corporate leadership.

RHP Properties | November 2015 – July 2020

• Recognized as the company's top-performing sales professional.
• Selected for a nationwide travel position supporting communities across the country.
• Successfully assisted underperforming communities with occupancy growth, inventory reduction, and sales performance improvement.
• Consistently exceeded sales goals while supporting multiple markets and community teams.
• Earned a reputation for quickly assessing challenges and implementing effective sales and operational strategies.
• Served as a trusted resource for Community Managers, Regional Managers, and corporate leadership.

RHP Properties | November 2015 – July 2020

• Recognized as the company's top-performing sales professional.
• Selected for a nationwide travel position supporting communities across the country.
• Successfully assisted underperforming communities with occupancy growth, inventory reduction, and sales performance improvement.
• Consistently exceeded sales goals while supporting multiple markets and community teams.
• Earned a reputation for quickly assessing challenges and implementing effective sales and operational strategies.
• Served as a trusted resource for Community Managers, Regional Managers, and corporate leadership.
• Selected for a specialized nationwide role requiring extensive travel, independent decision-making, and the ability to deliver results in rapidly changing environments.
• Traveled nationwide to support communities requiring sales, leasing, occupancy, and operational assistance.
• Evaluated market conditions, inventory positioning, and sales performance to develop strategic action plans.
• Partnered with Community Managers and Regional Leadership to improve occupancy, increase home sales, and reduce inventory.
• Trained and mentored sales teams on prospecting, closing techniques, lead management, and customer experience.
• Assisted with community marketing initiatives, inventory pricing strategies, and market positioning.
• Supported new community openings, staffing transitions, and performance recovery efforts.
• Maintained extensive travel schedules while managing multiple assignments and priorities across diverse markets.
• Collaborated with corporate leadership to identify opportunities for process improvement and increased sales effectiveness.

Redwood Living, Inc. | May 2013 – November 2015

• Selected to lead lease-up operations for the first Redwood Living community in Michigan.
• Successfully launched and stabilized a newly constructed residential community from opening through occupancy growth.
• Achieved aggressive leasing goals while marketing homes at some of the highest rental rates in company history at that time.
• Recruited, hired, trained, and developed leasing and support staff to support community growth.
• Established operational processes, resident service standards, and community procedures during the property's launch phase.
• Contributed to strong revenue growth through strategic pricing, marketing, and occupancy management initiatives.
• Built strong relationships with residents, vendors, contractors, and community stakeholders to support successful community operations.
• Directed all aspects of community operations, leasing, marketing, resident relations, and team development.
• Developed and executed leasing and marketing strategies to drive occupancy and revenue growth.
• Recruited, trained, coached, and supervised community staff.
• Managed vendor relationships, contractor coordination, and operational readiness throughout the lease-up process.
• Oversaw budgets, expense management, and financial performance objectives.
• Planned and executed resident retention and community engagement initiatives.
• Ensured compliance with Fair Housing regulations, company policies, and operational standards.
• Collaborated with corporate leadership to support successful market expansion and community stabilization.

Boydell Development | October 2008 – March 2013

• Successfully managed operations for a portfolio of downtown Detroit loft communities, including the historic Hudson Executive Building, Coat Factory Lofts, and 14th Street Lofts.
• Led lease-up efforts for newly renovated and converted residential properties, driving occupancy growth from initial launch through stabilization.
• Maintained strong occupancy, resident retention, and operational performance across multiple properties with minimal direct supervision.
• Developed strong relationships with residents, contractors, vendors, and community stakeholders.
• Successfully balanced leasing, operations, maintenance coordination, and financial responsibilities across multiple assets.
• Recognized for independent leadership, problem-solving, and operational excellence in a fast-paced urban housing environment.
• Directed all aspects of daily operations for multiple residential loft communities throughout downtown Detroit.
• Managed lease-up activities, marketing initiatives, leasing performance, resident relations, renewals, move-ins, and move-outs.
• Coordinated contractors, maintenance personnel, vendors, and capital improvement projects.
• Managed budgets, rent collections, delinquency management, accounts payable, and expense control.
• Conducted property inspections and ensured compliance with Fair Housing standards and company policies.
• Resolved resident concerns and operational issues while maintaining high service standards.
• Worked independently to oversee property performance, occupancy growth, and overall community success.

AT&T Mobility | April 2002 – October 2008

• Directed sales operations across the Michigan market, leading multiple retail locations and management teams.
• Consistently exceeded revenue, customer acquisition, and operational performance goals.
• Mentored sales managers and future leaders, establishing a robust pipeline of internal talent.
• Recognized for driving market growth through strategic planning, employee development, and operational excellence.
• Successfully implemented performance improvement initiatives that increased productivity, customer satisfaction, and profitability.
• Earned a reputation for building accountable, results-driven teams while maintaining a strong customer-focused culture.
• Developed and implemented training programs to enhance sales techniques and product knowledge.
• Achieved quarterly revenue goals by leading sales team through strategic planning and market analysis.
• Oversaw sales operations for multiple AT&T retail locations throughout Michigan.
• Provided leadership and coaching to Store Managers and sales professionals, ensuring effective performance management.
• Held responsibility for recruiting, hiring, onboarding, employee development, corrective action, and succession planning.
• Conducted performance reviews and developed action plans to improve employee and store performance.
• Maintained accountability for sales results, operational standards, customer experience, and profitability.
• Managed budgets, forecasting, staffing plans, and business performance metrics.
• Traveled throughout Michigan supporting store operations, employee development, and market initiatives.
• Partnered with executive leadership to develop and execute sales strategies, operational goals, and growth initiatives.
• Ensured compliance with company policies, procedures, and operational standards.