DREXLER DUMAS LIBOR

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

ITIL 4 Foundation

Seasoned Senior Technology Services Analyst with over 6 years of progressive experience in the BPO industry, specializing in IT infrastructure optimization, security operations, and network performance enhancement. Proven track record of leading and executing collaborative projects with SOC (Security Operations Center) and NOC (Network Operations Center) teams to drive site-wide improvements, including server upgrades, data center enhancements, and operational transitions for both onsite and remote (WFH) environments. Demonstrates strong expertise in systems administration, network analysis, and IT operations support, with a focus on resilience, scalability, and security compliance. Adept at cross-functional coordination, incident response, and implementing best practices that align with business continuity and service-level objectives. Adept in supporting remote work environments, managing Active Directory, patching, and endpoint support. Familiar with monitoring tools (SolarWinds, Splunk, Nagios, SIEM), ITIL-based service desk operations, and ensuring compliance with data protection standards. Strong communicator across cross-functional teams.