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Cyteria Norman
Jacksonville,FL
Summary
Dedicated working professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
Paraprofessional
Biscayne Mycroschool
Jacksonville, FL
09.2022 - Current
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Took part in professional development workshops to boost skills.
Title Escrow Closer Assistant
TIAA Bank
Jacksonville, FL
10.2019 - 09.2021
- Maintained checklists of required documentation and open issues affecting closings.
- Reviewed titles, insurance, and flood zone certifications to meet closing standards for each property.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Examined and verified verbiage on lenders closing documents match title commitments, payoff amounts and good-through dates were accurate, and property taxes were paid
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Collaborated with lenders, agents and legal professionals to resolve transactional and title issues.
- Handled as many as 150 closing files each month by effectively organizing, multitasking and prioritizing closing work.
- Coordinated and distributed disclosures, schedules and other closing documents.
Title Escrow Post Closer
TIAA Bank
Jacksonville, FL
04.2013 - 10.2019
- Post-Closed up to 35 files per day with no error.
- Checked accuracy and completeness of all paperwork.
- Completed post-closing quality control evaluations of originated mortgage loans.
- Managed disbursements, processed checks and mailed correspondence.
- Prepared loan packages for bank employees.
- Produced and submitted completed loan packages to title and escrow professionals.
- Communicated acceptance or rejection to applicants via mail, email, or telephone.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Consulted with outside vendors to identify and resolve loan closing issues.
Education
High School Diploma -
Orange Park High School
Orange Park, FL 08.2003 - 05.2007
Associate of Arts -
Florida State College At Jacksonville
Jacksonville, FL 08.2017 - 05.2020
Bachelor of Science - Human Services
Florida State College At Jacksonville
Jacksonville, FL 01.2023 - 12.2025
Skills
Business requirements understanding
Talent management
Time management
Document preparation
Data Entry
Problem-Solving
Disbursement management
Lender funding
Critical Thinking
Behavior Management
Social-emotional Learning Training
Cultural sensitivity
Special Education
Classroom Management
Conflict Resolution
Accomplishments
- Achieved Employee of the Month multiple times through effectively helping with extra tasks..
- Achieved Lead Post-Closer title by completing each file with accuracy and efficiency.
- Received recognition from Mount Moriah House of God Saints in Christ Church for volunteering to tutor children in Math.
Software
Word Processors
Spreadsheet (Excel)
Certification
Certified Florida Notary Public - [Exp 11/28/2022]
Timeline
Bachelor of Science - Human Services
Florida State College At Jacksonville
01.2023 - 12.2025
Paraprofessional
Biscayne Mycroschool
09.2022 - Current
Title Escrow Closer Assistant
TIAA Bank
10.2019 - 09.2021
Associate of Arts -
Florida State College At Jacksonville
08.2017 - 05.2020
Title Escrow Post Closer
TIAA Bank
04.2013 - 10.2019
High School Diploma -
Orange Park High School
08.2003 - 05.2007