Chanda Spates

• Negotiated terms of business acquisitions to increase business base and solidify market presence
• Established, optimized and enforced business policies to maintain consistency across industry operations
• Prepared annual budgets with controls to prevent overages
• Established organizational mission statement through extensive collaboration and review
• Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations
• Directed market expansions to propel business forward, meet changing customer needs
• Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities
• Developed innovative sales and marketing strategies to facilitate business expansion
• Shaped solutions and approaches by leveraging trends in customer marketplaces and industries
• Spearheaded negotiations with third-party contracts to secure advantageous collaborative arrangements with the city, the government, and organizations
• Led teams of other leaders reporting to the Board of Directors
• Attracted major sponsors for social impact projects
• Oversaw business-wide changes to modernize procedures and organization
• Identified community organizations and leaders to establish and nurture relationships to help build awareness and win reforms for the public
• Maintained strong bonds to county leaders and city managers and continually worked to advance underrepresented and pandemic impacted cultures and communities
• Trained effective social change leaders to run strategic campaigns by organizing news conferences, building strong coalitions and generating grassroots support
• Coordinated volunteer activities and facilitated distribution of promotional and marketing materials
• Engaged with a larger movement to build transformational and deeply collaborative partnerships
• Strengthened and sustained the Type of organization by generating money, developing connections with important figures, and establishing brands
• Collaborated with community organizations in other regions to support state-wide and national outreach initiatives
• Built strong bonds with local cultural organizations by respecting unique differences and specific societal norms
• Fostered collaborative efforts to schedule, host and facilitate events and identify further opportunities to reach members of the community
• Managed divisional marketing, advertising and new product development
• Enforced alignment of project strategy with business objectives and made modifications to promote efficient project completion
• Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands
• Planned and arranged meetings with external organizations and individuals, enabling parties to meet and discuss project progress
• Facilitated strategy development and planned with cross-functional teams
• Surveyed clients to ascertain requirements and expectations for the product
• Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.

• Defined company roles and responsibilities to establish and enhance processes.
• Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
• Managed divisional marketing, advertising and new product development.
• Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
• Established, optimized and enforced business policies to maintain consistency across industry operations.
• Negotiated terms of business acquisitions to increase business base and solidify market presence.

• Collaborated with leadership to assess and improve policies across the board
• Created and implemented forward-thinking initiatives to improve employee engagement
• Served as representative in various civic and community functions to further enhance company image and develop additional business
• Facilitated successful policy implementation and enforcement to maintain legal and operational compliance
• Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams
• Analyzed existing systems and databases and recommended enhancements to solve business needs
• Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards
• Collaborated with upper management to drive strategy and implement new processes
• Developed and implemented performance improvement strategies and plans to promote continuous improvement
• Developed policies and procedures for effective pharmacy management
• Met with stakeholders to establish favorable business relationships and support mutually beneficial interests
• Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality
• Evaluated trends to understand competitive environments and assess current strategies
• Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes
• Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement
• Identified process inefficiencies through gap analysis and outlined sensible solutions
• Interacted with internal customers to understand business needs and translate into requirements and project scope
• Joined business development meetings and supported market outreach plans to improve business development
• Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors
• Built and strengthened strategic relationships with vendors, advertising agencies and leading industry partners
• Generated sponsorships with related and partnering entities to enhance marketing objectives
• Continually maintained and improved the company's reputation and positive image in markets served
• Planned and organized special events, solicited corporate sponsorships and set up matching gift donations to reach financial targets
• Planned and implemented fundraising events
• Supported office staff and operational requirements with administrative tasks
• Offered expertise on employee and business development plans to enhance implementation and routine oversight
• Provided personalized business consulting and overhauled services to strengthen client success
• Researched potential local, regional and national funders and assisted in relationship building
• Served as advocate and ambassador for organization by fully engaging, identifying and securing resources and partnerships to advance mission.

• Responded to employee inquiries, questions and complaints and guided and directed employee relations issues to support workforce analysis, performance management and other core HR functions
• Addressed employee conflicts with appropriate urgency, following all corporate procedures
• Answered employee inquiries regarding health benefits and 401k options
• Operated as key business partner to employees, managers, directors and senior leaders to promote HR practices and strategies and enable delivery of specific, measurable business goals
• Conducted workplace compliance training to reduce liability risks and operate effectively
• Conserved time and improved workflows by handling special projects and emergency solutions
• Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance
• Provided health and informational services and resources to assist client care
• Consulted with leadership to identify processes requiring improvement to support growth and success
• Worked alongside global business leaders to deploy new training strategies.

• Developed and executed HR policies and programs, workforce and job development, recruitment and hiring, compensation and benefits and employee and labor relations to build staff-focused human resources office culture
• Coordinated and engaged with leadership in planning and organizing calendars, events and activities
• Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission
• Established critical strategic partnerships with several private equity agencies to provide full HR services to portfolio companies
• Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct
• Collaborated with stakeholders across organizations to maintain proper flow of communication and execution of planned initiatives and projects
• Wrote employee manuals to cover company policies, disciplinary procedures, code of conduct and benefits information
• Designed and implemented region-wide recruitment, behavior-based interviewing and skill matching procedure, decreasing employee turnover
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help companies evolve and grow
• Maintained human resources regulatory compliance with local, state and federal laws
• Established a strong and sustainable corporate sponsorship structure by fundraising, establishing connections with important figures, and developing brands
• Collaborated with community organizations in other regions to support state-wide and national outreach initiatives
• Fostered collaborative efforts to schedule, host and facilitate events and identify further opportunities to reach members of the community
• Led staff development meetings to organize volunteers and members toward unified goals
• Coordinated volunteer activities and facilitated distribution of promotional and marketing materials.

• Coordinated technical training and personal development classes for staff members
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
• Analyzed effectiveness of training programs at all levels and recommended updates
• Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets
• Developed surveys to identify training needs based on projected production processes and changes
• Directed training programs and development paths for managers and supervisors
• Implemented new learning strategies depending upon employees' skill levels
• Managed all exempt employee coaching, training and performance improvement actions.

• Conducted orientation sessions and organized on-the-job training for new hires.
• Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
• Trained new hires to perform cross-training exercises with experienced workers.
• Applied adult learning and performance expertise to assess behavioral issues impacting work performance.
• Analyzed effectiveness of training programs at all levels and recommended updates.
• Led daily, weekly and monthly coaching, counseling and feedback sessions.
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Organized and edited training manuals, multimedia visual aids and other educational materials.
• Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
• Assessed skill gaps for employees and developed training courses to meet identified needs.

• Recognized consistently for top performance and team leadership in the mentoring and development of new hire, Peer, Coaching, and Pilot Sales Team within current position
• Facilitated & delivered 8-week product, software, and system training to more than 18 program managers, supervisors, and floor agents ensuring licensure compliance of 125 RNs and LPNs
• Planned and directed schedules for new hire training while continually monitoring and assessing needs for future development training for $215 million inbound-outbound call center managing over 54 million annual consumer interactions
• Developed & implemented leadership candidate program and materials to train high performing, high potential employees to maintain continuous pool of employees prepared for immediate promotion that resulted in improved employee morale and attendance
• Designed instructional materials; implemented all program training objectives, created training manuals, course modules, and training aides, and coordinated implementation with managers
• Successfully managed, mentored, and coached 3 direct reporting trainers
• Supervised a team of up to 25 new hire employees, managing attendance, compliance, and quality performance metrics among various communication channels including; email, e-chat line, inbound, outbound virtual channels for sales, service, and technical support accounts
• Conducted in pre-employment job interviews, facilitated onboarding training and paperwork completion, explained new-hire benefits packages and options, and approved new hire employee pay vouchers within ADP and Kronos payroll systems
• Created proposal in response to gap analysis to change inbound customer service process, which resulted in winning additional 5 year client commitment
• Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
• Designed a strategic plan for component development practices to support future projects
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
• Developed monthly and daily production output plans to deliver on customer service and financial metrics
• Established open and professional relationships with team members to achieve quick resolutions for various issues
• Participated in cross-functional team-building activities
• Minimized resource and time losses by addressing employee or production issues directly and implementing timely solutions
• Trained new team members by relaying information on company procedures and safety requirements
• Directed and supervised team of 25 engaged in financial sales and service development.

• Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities
• Kept students on-task with proactive behavior modification and positive reinforcement strategies
• Supported student physical, mental and social development using classroom games and activities
• Directed after-school tutoring and mentoring program serving elementary school students
• Implemented and encouraged debate-style classroom environment to increase student engagement and promote critical thinking
• Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives
• Attended and facilitated IEP meetings for students and families
• Developed and implemented lesson plans that addressed general students as well as those with individualized 504 plans as part of an integrated classroom
• Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results
• Devised and implemented strategies to create and maintain a cohesive school community within a virtual classroom setting
• Enhanced student knowledge of technology by integrating various web-based applications for research and assignments
• Piloted program to address proposed state subject area competencies and standards.

• Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success
• Managed new employee orientation training process for more than 350 employees each year
• Coordinated technical training and personal development classes for staff members
• Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets
• Developed surveys to identify training needs based on projected production processes and changes
• Analyzed effectiveness of training programs at all levels and recommended updates
• Directed training programs and development paths for managers and supervisors
• Developed departmental systems and procedures to better align workflow processes
• Managed all exempt employee coaching, training and performance improvement actions
• Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
• Assessed skill gaps for employees and developed training courses to meet identified needs
• Applied adult learning and performance expertise to assess behavioral issues impacting work performance
• Developed strategies to promote diversity in faculty and staff hiring and actively participated in building strong networks and recruitment sources
• Improved team morale by engaging sales incentives campaigns.

• Coordinated with engineers and corporate leadership to identify training and development opportunities to improve safety and optimize performance
• Developed effective training manuals, modules and teaching aids
• Led cross-functional training for external and internal clients and created all training materials and exams
• Prepared educational materials such as module summaries, videos and informational packets
• Coached new managers on call center procedures, policies and customer service, bolstering customer retention by 70%
• Collaborated with management to identify company training needs and scheduling
• 250 employees and leaders received training in resource and management, which increased organizational efficiency and reduced expenses.
• Developed training programs to meet company objectives.

GPA: 3.96/4.0

Concentrations: Training & Development, Nonprofit Management

Minor: Social work

• Graduated with honors,
• Dean’s List