Agile
Years of project management experience
Beverly Brown
Project Manager
Dallas,TX
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
8
8
30
30
Help Desk/Network Analyst Support
15
15
Administrative/Customer/Data Entry support
Work History
Technical Delivery Analyst
Health Care Services Corporation
Richardson, TX
02.2022 - 07.2024
- Expert knowledge of multiple solution delivery life cycles and Business Management methodologies (Waterfall and Agile).
- Executed data analysis using with standard query and data quality tools.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Monitored project progress, identified risks and took corrective action as needed.
NCR Aloha POS Support Analyst III
Accenture (Brixton Group)
10.2020 - 12.2021
- Supervised multiple client tickets simultaneously, achieving 98% resolution rate.
- Executed advanced technical support for restaurant infrastructure, achieving 93% First Call Resolution (FCR) rate.
- Attended field installations and improved processes, increasing installation efficiency by 35%.
- Maintained IT and security policies to safeguard POS systems, reducing security incidents by 25%.
Oracle Technical Support Analyst II
Sally Beauty Holdings (Pivotal Solutions)
Denton, TX
02.2019 - 03.2020
- Installed Oracle XStore software in 20+ stores weekly, achieving 100% completion.
- Developed technical specifications for integrations, enhancing system functionality by 35%
- Configured and installed Oracle software, reducing installation times by 65%
- Resolved complex customer concerns, achieving 97% satisfaction rate.
Project Manager, CMG Business Systems
Jacobs Engineering (ASI)
Dallas, TX
05.2018 - 08.2018
- Provided strong, proactive leadership that engages multidisciplinary teams to respond to business needs achieving 97% reconciliation rate for accounts payable across federal/non-federal contracts
- Developed and implemented workflow strategies, ensuring requirements are gathered, documented, reviewed, and approved per organizational/PMO standards, reducing project turnaround times by 35%.
- Developed, and executed breakdown structures defining new policies, procedures and activities required for project deliverables, enhancing quality control by 20%.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
Education
Associates of Science - Engineering Management
Houston Community College System
Houston, Texas 08.2023 - Current
Associates of Science - Petroleum Engineering
Dallas College
Dallas, Texas 08.2023 - Current
Skills
- Project Management & Development
- Budget Forecasting & Administration
- Risk & Issue Identification
- Forecasting
- Teamwork and collaboration
- Documentation skills
- Adaptability
- Procurement
- Problem-solving
- Relationship building
- Requirements gathering
- Meeting facilitation
- Project planning
- Scope management
- Business analysis
- Project scheduling
- Project development
- Work flow planning
- Project tracking
- Workforce training
- Budget control
- Document management
- Presentations
- Multi-stakeholder asset management
- Verbal and written communication
- Team collaboration
- Root-cause analysis
- Risk management
- Agile methodology
- Team bonding
- Technical support
- Project scope analysis
- Vendor management
- Budgeting and forecasting
- Software installation
- Virtualization technologies
- Backup and recovery
- Patch management
- Network security
- Network troubleshooting
- Network testing
- VoIP systems
- Performance analysis
- Network documentation
- Incident management
- Remote support
- Report generation
- Data entry
- System troubleshooting
- System corrections
- Data security
- Data governance
- Reporting
- Microsoft Excel
- File storage procedures
- Software development lifecycle
- Cross-functional team collaboration
- Business intelligence tools
- Cybersecurity
- Technical documentation writing
- Project management experience
- Agile methodologies
- Technical reporting
- Data integrity
- IT service management
- Data collection
- Troubleshooting and diagnosis
- IT best practices
- System processes
Hyperlinks
https://www.linkedin.com/in/beverly-d-brown/
Work Preference
Work Type
Full TimeContract WorkWork Location
HybridRemoteOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave4-day work weekStock Options / Equity / Profit Sharing401k matchPersonal development programsQuote
The price of anything is the amount of life you exchange for it.
Henry David Thoreau
Software
Clarify/Spark
MS Project
Waterfall Methodologies
Sharepoint
ServiceNow
Remedy Ticket Systems
Microsoft Access
JavaScript
Citrix WebApps
Prolog Converge
Prolog Manager
BI Publisher
PeopleSoft 91
Winshuttle
Financial Reporting Studio (FRS)
Hyperion Reporting Systems
SAP
SAP Ariba
SAP Ariba
Languages
English
Full Professional
Timeline
Associates of Science - Engineering Management
Houston Community College System
08.2023 - Current
Associates of Science - Petroleum Engineering
Dallas College
08.2023 - Current
Technical Delivery Analyst
Health Care Services Corporation
02.2022 - 07.2024
NCR Aloha POS Support Analyst III
Accenture (Brixton Group)
10.2020 - 12.2021
Oracle Technical Support Analyst II
Sally Beauty Holdings (Pivotal Solutions)
02.2019 - 03.2020
Project Manager, CMG Business Systems
Jacobs Engineering (ASI)
05.2018 - 08.2018
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