Ashish Kumar
Operation Manager
Gurgaon
Summary
Experienced Operations Manager with 3 years of expertise at Idealprepaid India Pvt. Ltd.Successfully implemented lean management techniques, reducing operational costs by 15% and increasing process efficiency by 20%. Proficient in developing and executing operational strategies, project management, team leadership, and ensuring compliance with industry standards to enhance overall organizational performance.
Overview
3
3
years of professional experience
1
1
Certificate
Work History
Operation Manager
Idealprepaid india Pvt. Ltd.
4 2024 - 9 2024
- Implemented lean management techniques, reducing operational costs by 15% while increasing overall process efficiency by 20% within the first year
- Developing and implementing operational strategies to improve efficiency and effectiveness
- Streamlining processes to enhance workflow, reduce the costs for the company, and improving overall organisational performance
- Leading as mentor and manage a team of employees, fostering a collaborative and productive working environment in between executive and technician & electrician
- Checking and monitoring key performance indicators to track operational performance and identify areas for improvement
- Ensure compliance with industry standards and regulations, maintaining high-quality service and product delivery to client
- Planning, execution, and oversee the projects from to completion, ensuring that they delivered on time, within scope, and within budget
- Implement and manage technology solutions to support operational needs and improve overall efficiency with co-ordination of technical team from RSA
- Implement customer service strategies to enhance client satisfaction and loyalty, addressing issues and resolving complaints effectively.
Senior operation Specialist
Idealprepaid india Pvt. Ltd.
12.2023 - 04.2024
- Managing and leading a team of operations staff, this involves operation executive, training, and assigning task to technician team, as well as fostering a positive and collaborative working environment
- Monitoring and maintaining high standards of product or service quality
- Implementing quality control measures to identify and address issues in the production or service delivery process
- Ensuring effective communication within the operations team and with other departments (Accounts, Stock, Technical, Support)
- Identifying opportunities to improve efficiency, reduce costs, and enhance processes within the organisation, this includes streamlining workflows and implementing best practices.
Customer Support Specialist
Idealprepaid india Pvt. Ltd.
04.2023 - 12.2023
- Handle customer inquiries via phone, email, and chat
- Update and maintain customer records in our database system
- Collaborate with other departments to resolve customer problems
- Manage and resolve customer complaints within the TAT
- Maintain a positive and professional attitude when interacting with customers
- Identify and recommend process improvements to better serve customers.
Academic counselor
Bunnylead
07.2022 - 03.2023
- Assist students in creating personalized academic plans based on their interests, abilities, and career goals
- Provide one-on-one counselling sessions to address students academic concerns, challenges, and goals
- Assist students in exploring career options and understanding the educational pathways required for their desired careers.
Team Member ( Fraud Analyst )
Bank of America
12.2021 - 06.2022
- Works on the Debit card transactions which disputed by BOA customer
- Collecting and verifying relevant information and documentation to initiate the claims process while assessing potential fraud risks
- Involves assisting in the implementation and maintenance of fraud detection systems and tools to identify and mitigate fraudulent activities.
Assistant Manager
ICICI Bank
05.2021 - 11.2021
- Manage relationships with high-net-worth clients to offer personalised banking services
- Retain existing HNI clients while also acquiring new clients
- Offer clients a variety of investment products such as mutual funds, insurance, fixed deposits, and wealth management products
- Cross-sell a wide range of ICICI products, including insurance, credit cards, loans, and investment options
- Frequently check with the clients to ensure their financial needs being met, whether through personal visits, calls, or emails
- Comply with all banking regulations, KYC norms, and AML guidelines
- Informing clients about new products or changes in the financial landscape that might affect their wealth management strategies.
Academic Counselor
Bunnylead
12.2020 - 04.2021
- Assist students in creating personalised academic plans based on their interests, abilities, and career goals
- Provide one-on-one counselling sessions to address students academic concerns, challenges, and goals
- Assist students in exploring career options and understanding the educational pathways required for their desired careers.
Education
PGDM in Marketing - undefined
J K Business School
Gurugram, HaryanaBCA - undefined
Magadh University
Skills
Management Skills
Timeline
Senior operation Specialist
Idealprepaid india Pvt. Ltd.
12.2023 - 04.2024
Customer Support Specialist
Idealprepaid india Pvt. Ltd.
04.2023 - 12.2023
Academic counselor
Bunnylead
07.2022 - 03.2023
Team Member ( Fraud Analyst )
Bank of America
12.2021 - 06.2022
Assistant Manager
ICICI Bank
05.2021 - 11.2021
Academic Counselor
Bunnylead
12.2020 - 04.2021
Operation Manager
Idealprepaid india Pvt. Ltd.
4 2024 - 9 2024
PGDM in Marketing - undefined
J K Business School
BCA - undefined
Magadh University
Certification
Project Management Foundation, LinkedIn + PMI Certification, 2024
Projects
Live Project, Decathlon, 04/01/19, 04/01/19, Setting up the track, field equipment, and athlete areas.
Helping to dismantle and pack everything once the event over.
Answering questions and directing participants to their respective events.
Guiding them to their events or helping them stretch and prepare between events.
Managing access to the track or field to keep it safe for participants.
Ensuring athletes receive first aid promptly.
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