Summary
Overview
Skills
Accomplishments
Work History
Quote
Education
Software
Certification
Volunteering & Special Interests
Timeline
Generic
Aldona Vaitekunas

Aldona Vaitekunas

Denver,CO

Summary

Agile, results-driven Project Management Specialist with Lean Six Sigma and PMP certifications, complemented with degrees in Civil Engineering, Science, and Design. Offering 20+ years of experience managing projects, programs, processes and people to support complex technology and transformation initiatives. Exceptional communicator, passionate problem solver, and trusted collaborator, proficient with offering fresh perspectives to complex challenges. Proven history of guiding organizations through transformation, streamlining operations, and simplifying processes to achieve successful project outcomes.

Overview

24
24
years of professional experience
3
3

Certifications

Skills

  • Kaizen Lean Six Sigma Methodologies
  • Project Management Professional (PMP)
  • Transformational Leader
  • Continuous Process Improvement
  • Complex Program & Project Management
  • Cross-Functional Collaborator
  • Process Analysis, Mapping, Documentation
  • Creative & Inspirational Team Leadership
  • Articulate Interpersonal Communication
  • Workflow Optimization & Transformation
  • Effective Stakeholder Management
  • Client Relationship Management
  • Customer Centricity
  • Service Delivery & Escalation Management
  • Critical Thinking and Strategic Planning
  • Executive Presentations

Accomplishments

  • Coordinated $2.5M Unified Communications Improvement project rollout to over 30+ public schools.
  • Managed complex project portfolio for global partner, positioning $20M revenue increase over 3 years.
  • Executed process overhauls, communication, and training for teams of over 400+ operations personnel.
  • Led agile system tasking optimization initiative, partnering with IT DevOps to realize 30% task reduction, 8 day lifecycle improvement, and $150K cost savings over 6 months.
  • Mentored dynamic cross-functional PMO team to invest in PMBOK best practices, resulting in a 22% improved process adoption and substantial business growth.

Work History

Functional Process Architect

Lumen Technologies
Denver, CO
06.2023 - 04.2024
  • Enacted Lean Six Sigma continuous improvement and PMP best practices to plan, execute, control, and communicate a complex disconnect process overhaul, resulting in $29K cost reduction over 3 months.
  • Led an agile system tasking optimization initiative, collaborating with IT Development to mitigate risks and realize a 30% task reduction, resulting in $150K cost savings and reducing product lifecycle by 8 days.
  • Managed seamless migration project to upgrade 10,000 documents to new SharePoint platform, resulting in 20% increased operational efficiency, mitigated risk management, and improved quality control.
  • Independently championed the planning, execution and adoption of 30 process optimizations over 9 months, yielding 15% interval reduction, and a 20% customer survey response improvement.

Service Delivery Manager

Lumen Technologies
Denver, CO
06.2017 - 06.2023
  • Mentored team of 22 Service Delivery Project Managers in charge of end-to-end technology implementations, fostering a talent-rich environment and resulting in a 98% retention rate over 2 years.
  • Directed a dynamic cross-functional PM team to study and adopt project lifecycle best practices, resulting in a 22% improvement in issue resolution, improved process adoption, and substantial business growth.
  • Collaborated with Account Management and Client Support Teams to resolve complex customer issues, resulting in 25% client retention and 15% increase of NPS scores, boosting client trust and satisfaction.
  • Creatively led team culture conversations, fostering improved unity, curiosity, goal-setting, and cohesion, resulting in 32% employee engagement index (EEI) improvement over 4 years.

Lead Program and Project Manager

CenturyLink
Denver, CO
10.2012 - 06.2017
  • Planned, coordinated, scheduled, and executed multi-site Cisco Unified Communications project rollout to over 30+ public schools, providing onsite install risk mitigation, training, and ongoing technical support.
  • Accompanied Field Operations Technicians onsite at over 20+ client locations to assist with site survey completion, in an effort to ensure quality control and mitigate requirement misses for broadband installs.
  • Initiated, planned, executed, monitored and controlled high-visibility project portfolio for Top 100 global partners, adapting to customer needs and positioning $20M annual revenue increase over 3 years.
  • Successfully managed 20+ local broadband implementation projects while earning PMP credential, showcasing adeptness and ability to prioritize responsibilities while maintaining quality deliverables.
  • Cultivated robust partnerships with upstream teams, resulting in a 30% improvement in cross-functional collaboration, positively impacting project outcomes and client experience.

Service Delivery Migrations Manager

CenturyLink
Denver, CO
06.2009 - 10.2012
  • Maintained and executed flawless migration of broadband circuits, leading to 95% customer satisfaction and improved network reliability.
  • Directly managed two teams of 14 Operations Technicians responsible for executing over 500 complex customer network migrations and new equipment deployments over the course of 2 years.
  • Cultivated robust partnerships with upstream teams, resulting in 30% improvement in cross-functional collaboration and positively impacting both migration project outcomes and overall client experience.
  • Served as the sole escalation point and outage management lead for multiple top tier customers, creating detailed RFO (reason for outage) and RCA (root cause analysis) reports where applicable.
  • Increased team productivity by 30% through development of streamlined technician tools, resulting in improved project delivery timelines and cost savings.

Senior Operations Technician

Qwest Communications
Denver, CO
12.2000 - 06.2009
  • Increased team productivity by 30% through development of streamlined technician tools, resulting in improved project delivery timelines and cost savings.
  • Efficiently oversaw the successful migration of complex circuits, meeting 100% compliance with maintenance schedules, ensuring uninterrupted service for 5000+ customers.
  • Maintained and executed flawless migration of broadband circuits, leading to 95% customer satisfaction and improved network reliability.

Quote

I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage

Education

Bachelor of Science - Civil Engineering BCE, Comprehensive Science BSC

Villanova University
Villanova, PA

Associate of Arts - Graphic Design AAS

Art Institute of Colorado
Denver, CO

Software

MS Copilot

MS Teams

ChatGPT

JIRA

O365

MS Project

Visio

Miro

PMI Infinity

Certification

  • Kaizen Lean Six Sigma Yellow Belt, Lumen Technologies, 2024.
  • Project Management Professional (PMP), Project Management Institute (PMI), 2014.
  • Dare to Lead Certified, Brene Brown Education and Research Group (BBERG), 2024.
  • Active Member of PMI Mile Hi Chapter since 2018.
  • Recognized Member of Project Management Institute (PMI) since 2014.

Volunteering & Special Interests

Habitat for Humanity, Special Olympics, Food Bank of the Rockies, AIGA (American Institute of Graphic Arts), Avon Foundation, Susan G. Komen Foundation, Snowboarding, Music, Travel, Animal Fostering, Creative Arts.

Timeline

Functional Process Architect

Lumen Technologies
06.2023 - 04.2024

Service Delivery Manager

Lumen Technologies
06.2017 - 06.2023

Lead Program and Project Manager

CenturyLink
10.2012 - 06.2017

Service Delivery Migrations Manager

CenturyLink
06.2009 - 10.2012

Senior Operations Technician

Qwest Communications
12.2000 - 06.2009

Bachelor of Science - Civil Engineering BCE, Comprehensive Science BSC

Villanova University

Associate of Arts - Graphic Design AAS

Art Institute of Colorado

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Aldona Vaitekunas