Abdelrahman Khater
Electrical Engineer | Maintenance Management | QC | Networking
Amman
Personal Information
- Date of Birth: 09/27/89
- Nationality: Jordanian
Summary
driven Electrical Power Engineer with extensive experience in technical support and quality control. . Skilled in troubleshooting, coordinating teams, and maintaining high-quality standards in electrical and mechanical systems.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
NOC Service Desk Analyst
Acuative Corporation
Amman, Jordan
02.2023 - Current
- • Monitor network performance, identify, and troubleshoot incidents to ensure minimal downtime.
• Provide first-line investigation, diagnosis, and resolution of network issues, escalating when necessary.
• Collaborate with cross-functional teams to resolve problems within Service Level Agreements (SLA).
Perform proactive problem management to identify potential network risks and mitigate them before
escalation.
•
• Document network incidents, resolutions, and root cause analysis for future reference.
• Configure, maintain, and support network security components, including firewalls and VPNs.
• Utilize CCNA/CCNP-level networking skills to troubleshoot routing, switching, and connectivity issues.
• Support infrastructure maintenance, ensuring system uptime and optimal performance.
• Maintain up-to-date knowledge of network monitoring tools and protocols to enhance efficiency.
• Provide technical assistance and guidance to internal teams
Maintenance Coordinator Engineer
Al Faytri Trading & Building Maintenance Co.
DO, Qatar
12.2018 - 07.2022
- Coordinated HVAC technical maintenance services, focusing on air conditioning systems (split, window, floor/ceiling, duct split AC, and VRF systems).
- Managed inventory, procurement, and supply of HVAC spare parts such as compressors, refrigerants, lubricants, copper tubes, capacitors, and instrumentation tools.
- Developed and implemented maintenance plans and schedules to ensure timely and efficient service delivery.
- Supervised the installation, repair, and maintenance of HVAC systems in residential and commercial properties.
- Applied management practices to oversee daily maintenance activities and optimize team performance.
- Conducted regular equipment performance assessments and initiated preventive maintenance actions.
- Ensured compliance with safety protocols and industry standards.
- Utilized advanced maintenance planning techniques to streamline operations and reduce downtime.
- Provided HVAC sales engineering services for residential and industrial clients, offering technical consultation on device selection and system optimization.
- Collaborated with clients to assess needs, recommend solutions, and deliver tailored HVAC systems.
- Supported sales teams with technical insights to drive business growth and customer satisfaction.
QC & Technical Engineer
Al MESC for MV & HV Cables Co.
Mafraq, Jordan
02.2015 - 05.2017
- Conducted product inspections and analyzed production samples for quality assurance.
- Coordinated production schedules and ensured compliance with IEC standards related to MV cable testing.
- Communicated with clients to report quality issues and implemented corrective actions.
- Maintained accurate records and reported findings to management.
- Led training programs for quality control staff to ensure process adherence.
- Developed testing protocols for new products and monitored implementation.
- Conducted wetness tests as part of IEC standard compliance.
- Managed NCR processes to address and rectify non-conformities.
- Prepared and implemented Quality Control Inspection and Test Plans (QCITP).
- Applied quality management aspects to ensure adherence to standards and efficient process control.
- "Test Name": [
"Withstand test (HV test)", "Partial discharge", "Conductor Resistance",
"Megger test (bedding layer)", "4U0 Test", "Heat Cycle", "DC HV Test",
"Hot set test (XLPE)", "Retention test (XLPE)", "Tensile test (AL wire)",
"Elongation test (CU wire)", "Aging test (XLPE)", "Loss of mass test", "Raw material test (AL rod)"
]
Education
Bachelor of Science - ELECTRICAL POWER ENGINEERING
Yarmouk University
Irbid -Jordan 01.2009 - 08.2014
Skills
Networking : CCNA , CCNP , Swiching/Routing
Technical : Electrical testing/HV Test, inspection, and equipment maintenance
Software: MS Office (Word, Excel), AutoCAD Electrical, PV Systems Design
Quality Control: ISO 9001-2015, SPC, and various IEC standard tests
AC System Fault Diagnosis
Team Coordination: Organizing schedules and prioritizing tasks for production teams
Electrical Standards "IEC IEEE"
Electrical Instruments
Sales Equipment’s & Services
Maintenance Management
Coordination & Scheduling
HVAC Problems Diagnoses
HVAC Sper Parts
Customer Communication and Service
Technical support
Languages
English
Advanced (C1)
Arabic
Bilingual or Proficient (C2)
Courses & Trainings
ISO 9 0 0 1 -2 0 1 5
Classic Control
Technical W ri ti n g
Electrical Systems D e si g n
P V Systems D esi g n
MS Excel
Additional Information
USA Visa B1/B2 Is Avilabel