loader
Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Yogesh Jadhav

Yogesh Jadhav

Operation Manager
Thane
Summary

Accomplished management professional with 18 years+ of career progression in Customer services and Logistic operations. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs.

Overview
18
18
years of professional experience
1
1
Certification
Work History

Operations Manager

Amazon Seller Services Pvt Ltd
2020-04 - Current
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 5 member management team with related direct reports.
  • Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
  • Evaluated upcoming program plans to forecast expected resource needs.
  • Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Reviewed shift reports to understand current numbers and trends in areas such as Dock and Learning & Development.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.

Area Manager

Amazon Seller Services Pvt Ltd
2018-11 - 2020-03
  • Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
  • Transformed underperforming teams into productive, profitable teams.
  • Improved process efficiency by implementing new cart retrieval process and correcting poor work habits.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Planned operations to meet established schedules, factoring in order demands and business forecasts.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Maximized resource utilization and achieved production targets by managing day-to-day usage of department resources.

Territory Manager

Amazon Transportation Services Pvt Ltd
2016-04 - 2018-10
  • Achieved operational goals, Weekly and Monthly targets through proactive management of territory.
  • Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for station operations.
  • Monitored expenses and time usage to maximize effectiveness. Was the first territory to achieve 99% FLEX (across all the Process Path) in WEST node. CPS was reduced from INR 22/Shipment to 10/Shipment in the year 2018.
  • Was able to reduce "Concession" by 99% in a period of 6 weeks {From INR 1.2 CR/Month to INR 11K/Month) in Indore. Later the same process was implemented in various high "Concession" markets and reduction of 90%+ was achieved.
  • Launched 1 new Delivery Station in a city of Bhopal and relocated 3 stations during the tenure.

Station Manager

Amazon Transportation Services Limited
2014-12 - 2016-03
  • Prepared daily schedules for personnel and equipment to foster smooth functioning of projected volume.
  • Managed La st Mile network operations to promote uninterrupted services to the end customer.
  • Developed suggestions for technical process improvements to optimize resources.
  • Monitored production operations for quality and compliance with standards.

Team Manager

CAPITA INDIA PVT LTD
2008-08 - 2014-06
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste. Training time reduced from 4 weeks to 2 weeks.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Demonstrated new products, procedures and techniques to employees as a Migration Manager.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.

Senior Insurance Specialist

Prudential UK Limited
2005-07 - 2006-07

Customer Service Representative

ICICI One Source
2003-08 - 2005-06

Assistant Restaurant Manager

McDonalds India Pvt ltd
2002-06 - 2003-05
Education

Diploma in Hotel Management Hotel Management

Bharathi Vidyapeeth Institute Of Hotel Managment
-

HSC Science

NES Ratnam Junior College
-
Skills

Green Belt in Six Sigma

Cost reduction and containment

Fluent in [English]

Natural leader

Strategic Planning

Operations management

Lean manufacturing and quality systems

Accomplishments

Reduced "Concessions" by 99 % through extensively working with SLP team in Indore Market. Reduction was achieved through 6 weeks period between June and July 2017.

Moved major chunk of Last Mile Operation through FLEX channel by engaging with service partners and IHS concept.

Won the LML awards for Best CPS and Best Upcoming Last Mile Station - Upcountry in 2017 & 2018.

Certification

Project Management Professional (PMP)

Timeline

Operations Manager

Amazon Seller Services Pvt Ltd
2020-04 - Current

Area Manager

Amazon Seller Services Pvt Ltd
2018-11 - 2020-03

Territory Manager

Amazon Transportation Services Pvt Ltd
2016-04 - 2018-10

Station Manager

Amazon Transportation Services Limited
2014-12 - 2016-03

Team Manager

CAPITA INDIA PVT LTD
2008-08 - 2014-06

Senior Insurance Specialist

Prudential UK Limited
2005-07 - 2006-07

Customer Service Representative

ICICI One Source
2003-08 - 2005-06

Assistant Restaurant Manager

McDonalds India Pvt ltd
2002-06 - 2003-05

Project Management Professional (PMP)

HSC Science

NES Ratnam Junior College
-

Diploma in Hotel Management Hotel Management

Bharathi Vidyapeeth Institute Of Hotel Managment
-