Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

Yamelth Olivo

Flight Attendant
Paterson

Summary

Trustworthy professional, enthusiastic and customer-oriented individual looking to use hospitality skills of an Entry Level Flight Attendant position in the best airline, where i have ability to speak fluent Spanish along with passenger service skills will be put to maximum use.

Overview

Work History

Sales Associate

The Children's Place
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Helped customers locate appropriate store locations of products, answered questions about products and provided solution.

Front Desk Agent

Hard Rock Casino & Hotel Atlantic City
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Planned coverage needs and organized services to support incoming special events.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issue, to promote quick remediation.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Hairstylist's Assistant

Kazuko Salon
  • Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
  • Offered exceptional service and support to walk-in and scheduled customers.
  • Assisted hair stylists with colorwork by applying base colors and toners.
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Answered telephone calls to provide information and schedule new appointments.
  • Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets for salon with over 20 daily customers.
  • Suggested treatments and styles to suit customers' appearance and desired look.
  • Consistently received positive performance reviews from guests.
  • Recorded notes for future reference, including customer preferences and services delivered.

Education

High School Diploma

Atlantic City High School

Certificate - Cosmetology

Jolie Health And Beauty Academy

Skills

    Bilingual fluent Spanish

Exceptional customer service

Cash Handling

Cash register operation

Product and service sales

Multi-tasking strength

Problem-solving skills

Excellent people skills

Positive

Professional

Organized

On time

Teamwork

Quick learner

Timeline

Certificate - Cosmetology

Jolie Health And Beauty Academy

High School Diploma

Atlantic City High School

Hairstylist's Assistant

Kazuko Salon

Front Desk Agent

Hard Rock Casino & Hotel Atlantic City

Sales Associate

The Children's Place
Yamelth OlivoFlight Attendant