Willy Yana Tan

Quality Assurance

Batam,KR

Summary

I am working as Quality engineering with over 4 years of experience in Smartphone manufactured industry. I have expand my skills in resolving problem and improving customer satisfaction. Committed to assessing the yield and improve product quality is the excellent result of customer satisfaction.

Overview

years of post-secondary education

years of professional experience

Quality Engineering Supervisor

PT Satnusa Persada Tbk

Batam , Indonesian

2017.03 - 2020.12

Coordinated with related dept to complete quality reporting
Supported quality team members during corrective action updates.
Contributed to root cause analysis to determine core reason for failures and errors.
Performed engineering analysis report regarding non-conforming material issues.
Developed quality planning for multiple new product launches by verifying customer requirements and implementing in production.
Coordination with team to estimated financial requirements of new projects.
Reported production malfunctions to managers and production supervisors.
Monitored staff organization and suggested improvements to daily functionality.
Support production to prepare daily, weekly and montly report.
Applied coaching techniques and tools to support managers and team members in improving performance.
Evaluated interactions between internal team and customers to assess production performance and customer satisfaction.

Marketing Community Relations Team Leader

The BCC Hotel and Residence

batam , Indonesia

2015.02 - 2017.02

Increased brand awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters.
Wrote engaging and successful marketing, advertising and website copy.
Informed supervisors and company leaders on markets and regional sales needs to best meet customer needs and maximize revenue.
Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.
Coordinated with social media, public relations and other teams to execute product introductions.
Planning, Build and execute social media plan through competitive research.
Liaising with manager to collating and analyzing media coverage.
Analyze and improve end to end customer experience in different channels.
Manage content related to PR activities to be upload on social media and updating information related to PR program to the company’s website.
Evaluate opportunities for partnerships, sponsorship, and advertising on an on-going basis.

Mandarin Teacher

Smart East

Jakarta , Indonesia

2010.09 - 2014.12

Expanded student understanding of texts by spearheading in-depth discussions and assigning exploratory essays to help students articulate knowledge.
Provided positive and creative educational climate for students to learn by Flascard, it is bring the student more interesting to study mandarin.
Practice in class to speak mandarin.
Planned, prepared and delivered creative, dynamic classroom lessons, activities and materials for students.

Work History

Associate of Arts - Multimedia Designer

Multimadia Nusantara University, Tangerang

2010.01 - 2014.01

Visual Communication Design at Multimedia Nusantara University, Tangerang Qualification Familiarity with internet marketing, good knowledge in graphic design, good knowledge in communication skill, hardworking and also quick learner.

Yayasan Patria Dharma Senior High School, Selatpanjang

2007.01 - 2010.01

Education

Skills

Graphic designundefined

Accomplishments

2010 – 2014 : Mandarin Teacher at I-Mandarin Course 2014 : Internship at PT Dynaplast 2014 – 2015 : Mandarin Teacher at Smart East Course 2015 – Current : Digital Marketing at The BCC Hotel and Residence.
EMPLOYMENT Internship at PT Dynaplast and join with Human Resource Department, Tangerang.
As Digital Marketing from 19 Mei until September at The BCC Hotel and Residence, Batam.
As Marketing Communication from
As Quality Engineer in PT Satnusa Persada Tbk

Quality Engineering Supervisor - PT Satnusa Persada Tbk

2017.03 - 2020.12

Marketing Community Relations Team Leader - The BCC Hotel and Residence

2015.02 - 2017.02

Mandarin Teacher - Smart East

2010.09 - 2014.12

Multimadia Nusantara University - Associate of Arts, Multimedia Designer

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Yayasan Patria Dharma Senior High School - ,

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