Wendi Garcia
Summary
Highly motivated and organized insurance agent with 20+ years of experience in Medicare, Commercial and Exchange lines of business.
Overview
20
20
years of professional experience
Work History
Member Services Auditor
Blue Cross Blue Shield Of Louisiana
130 Desiard Street, Suite 322 Monroe, La 71201
09.2003 - Current
Education
Pharmacy
University of Louisiana At Monroe
Monroe, LAHigh School Diploma -
West Monroe High School
West Monroe, LA05.1989
Skills
- Audio verify calls from MSR, live or recorded, in order to assess compliance with protocols and quality parameters as set forth by CMS
- Daily feedback, and or education is given to MSR in areas that require improvement
- Maintain Customer Satisfaction/Retention
- Assisting on education to members on plan information
- Research billing issues
- Filing Grievances/refer unresolved grievances to designated department for further investigation
- Quoting of Benefits to members/providers
- Assisting in call queue when needed
- Assist with premium payments
- Assisting with updating Policy & Procedures as needed
Timeline
Member Services Auditor
Blue Cross Blue Shield Of Louisiana
09.2003 - Current
Pharmacy
University of Louisiana At Monroe
High School Diploma -
West Monroe High School