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Wendi Garcia
Summary
Highly motivated and organized insurance agent with 20+ years of experience in Medicare, Commercial and Exchange lines of business.
Overview
20
20
years of professional experience
Work History
Member Services Auditor
Blue Cross Blue Shield Of Louisiana
09.2003 - Current
Education
Pharmacy
University of Louisiana At Monroe
Monroe, LAHigh School Diploma -
West Monroe High School
West Monroe, LA05.1989
Skills
- Audio verify calls from MSR, live or recorded, in order to assess compliance with protocols and quality parameters as set forth by CMS
- Daily feedback, and or education is given to MSR in areas that require improvement
- Maintain Customer Satisfaction/Retention
- Assisting on education to members on plan information
- Research billing issues
- Filing Grievances/refer unresolved grievances to designated department for further investigation
- Quoting of Benefits to members/providers
- Assisting in call queue when needed
- Assist with premium payments
- Assisting with updating Policy & Procedures as needed
Timeline
Member Services Auditor
Blue Cross Blue Shield Of Louisiana
09.2003 - Current
Pharmacy
University of Louisiana At Monroe
High School Diploma -
West Monroe High School