Summary
Overview
Work History
Education
Skills
Work Availability
Languages
Quote
Timeline
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Viviana  Cruz

Viviana Cruz

Customer Service Representative
Chicago

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping. Recognized for dynamic work ethic and team player attitude. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

1
1
Language
2
2
years of post-secondary education
5
5
years of professional experience

Work History

Office Clerk Assistant

International Imports
2018-03 - 2020-09
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.

Cashier Team Lead

International Imports LLC
2016-04 - 2018-04
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Educated employees on all job tasks, including register use, merchandising and customer service.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Receptionist

State Farm Insurance
2015-06 - 2016-02
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.

Education

Certification - Medical Coding And Billing

Devry University
2020-10 - Current

Bud Tender - Cannabis

Hempstaff Dispensary Training
2016-03 - 2016-03

Certification - Medical Administrative Assistant

Everest College - Chicago
2009-01 - 2010-09

Skills

Data entry

Multi-tasking skill

Drawer management

POS systems

Customer service

Strategic Planning

Problem resolution

Accurate payment posting

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

Spanish

Quote

It’s not what happens to you, but how you reach to it that matters.
Epictetus

Timeline

Certification - Medical Coding And Billing

Devry University
2020-10 - Current

Office Clerk Assistant

International Imports
2018-03 - 2020-09

Cashier Team Lead

International Imports LLC
2016-04 - 2018-04

Bud Tender - Cannabis

Hempstaff Dispensary Training
2016-03 - 2016-03

Receptionist

State Farm Insurance
2015-06 - 2016-02

Certification - Medical Administrative Assistant

Everest College - Chicago
2009-01 - 2010-09
Viviana CruzCustomer Service Representative