Summary

Overview

Work History

Education

Skills

Accomplishments

Certification

Timeline

VIKYATH SANTHOSH RAMA

Operations Manager

Hyderabad

Summary

Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 6 years of extensive leadership experience . Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities. Adept at resolving conflicts and addressing emerging issues. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

years of professional experience

years of post-secondary education

Certifications

Work History

Team Manager

Mediamint

hyderabad

06.2022 - Current

Cross-trained teams thereby reducing team size as per recorded utilization, increased productivity was up by 15%.
Evaluated employee performance on Monthly basis and coached and trained team members, increasing quality of work and employee motivation.
Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
Recruited and trained high-performing team members, maintaining optimized customer service.
Coordinated team collaboration to share ideas and build best practices.
Developed performance measurement strategies, identifying areas for improvement.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Set aggressive targets for employees to drive company success and strengthen motivation.
Supported productivity increase and business growth through new hire training and mentoring.
Cross-trained existing employees to maximize team agility and performance.
Controlled costs to keep business operating within budget and increase profits.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Reporting/Team Manager

HCL Technologies

12.2016 - 05.2023

Improvement areas and implementing adequate measures to maximize customer satisfaction level.
Performing audits and analysed to ensure optimal performance of the production environment
Documenting and maintaining System Inventories and
Operational Protocols
Client Relationship Management: Leading, mentoring & monitoring the performance of the team members to ensure efficiency in process operations and meeting of individual and group targets
Proactive in using agile methodologies to meet the pre-set KPIs
Identifying improvement areas based on client feedback
Raising the productivity and quality of work and creating business process documents (Flow Diagrams, Charts, Presentations) using tools such as Word, Excel and PowerPoint
Team Management: Maintaining team performance level and sharing the areas of improvement to increase customer satisfaction
Participating in the department level activities such as Rewards & recognition and other initiatives taken by the department/ Improving team’s quality performance by providing feedback on weekly basis on soft skills for the team.
Led employee relations through effective communication, coaching, training, and development.

Remote User Administrator

C3I SUPPORT SERVICES

06.2015 - 12.2016

Worked different stations to provide optimal coverage and meet production goals.
Trained new team members by relaying information on company procedures and safety requirements.
Coached team members in techniques necessary to complete job tasks.
Worked with design teams, project managers and business analysts to create intuitive and easy-to-use software.
Converted abstract ideas and requirements into user personas and storyboards.
Used Agile planning principles to deliver tailored solutions that met customer requirements.
Managed computer operation scheduling, backup, storage and retrieval functions.
Backed up company data to distributed storage centers to avoid massive data loss.

Technical Process Associate

Wipro Pvt Ltd

05.2014 - 06.2015

Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
Identified and resolved process issues to drive optimal workflow and business growth.
Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Leveraged sales expertise to promote products and capitalize on upsell opportunities.
Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Process Associate

Oceanic e-tech

08.2014 - 03.2015

Educated customers on company systems, form completion, and access to services.
Responded to customer calls and emails to answer questions about products and services.
Boosted customer service satisfaction ratings through consistent quality control.
Approved and terminated customer contracts upon request.
Compiled status and performance reports for team leaders to address company strengths and weaknesses.

Education

Bachelor of Science - Computer Science

Chaitanya Bharathi Institute of Technology, Osmania University

Hyderabad

06.2008 - 10.2013

Skills

Prince 2 Agile Practitioner

Project Management

Risk identification

Development team trainings

Risk mitigation planning

Quality assurance

Review of contracts

Account management

Key stakeholder relationship building

Teambuilding

Organization and Time Management