Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Software
Interests
Timeline

Victor Rafael Hellebuyck Jr.

Manager
Peterborough,ON

Summary

Proactive Customer Service and Sales representative with expertise delivering support services and resolving customer complaints. Trained in Sales Force and overcome objections techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

3
3
Languages
2
2
Certifications
11
11
years of post-secondary education
23
23
years of professional experience

Customer Service Representative

OFFICE GURU - SAN SALVADOR
San Salvador , San Salvador
2020.09 - 2020.12
  • Handled inbound customer chat conversations from various websites.
  • Documented all customer information accurately in computer system, providing dated notes for future reference.
  • Asked open-ended questions to determine which products or services would be best fit for customer's needs.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 90%.
  • Recommended Skin Care products to customers, thoroughly explaining details.

Customer Service Representative

Concentrix Call Centre
San Salvador , San Salvador
2020.02 - 2020.07
  • Customer care.
  • Taking care of Instacart customer service.
  • Handling grocery orders.
  • Credits.
  • Orders change.
  • Applied Appeasement.
  • Contacted customers to return routine and general calls promptly.
  • Assisted call-in customers with questions and orders.
  • Managed expectations and exhibited excellent follow-through related to missing orders.
  • Resolved over 30 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.

Customer Service & Sales Representative

Teleperformance - San Salvador
San Salvador , San Salvador
2019.10 - 2020.02
  • Stayed current on company call plans promotions options to promote offerings during regular service connections.
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Cultivated and strengthened account relationships to achieve and exceed company targets.
  • Helped 8 customers every hour by approaching conversations with positive attitude and accurate resolution.
  • Brought in more than $7000.00 in new sales each month by leveraging successful sales techniques to build relationships and convert prospects into paying customers.
  • Performed honest relation with customer to closed sales.

Customer Service Representative

TELUS International
San Salvador , San Salvador
2018.09 - 2019.10
  • Handling (Hudson Bay) account .
  • Point Cards Reloading or Gift Cards.
  • Taking orders for products and services offered by Hudson Bay website.
  • Taking care of customer complaints to management level.
  • Resolving issues with order delivery.
  • Applied credits and appeasements.
  • Resolving complex issues with orders.
  • Calling stores to full fill incomplete orders. E.g.Wrong merchandise send.
  • Coordinating with warehouse suspicious orders.Reporting to web design wrong products upload to website.
  • Answered constant flow of customer calls with up to 15 calls in queue per minute.

General Manager

San Marino Distillery CORP
San Salvador , San Salvador
2001.01 - 2018.09
  • Experience in management sales and manufacturing plant.
  • Establish solid business base, by elaborating control tools to managed business .
  • Elaborating job descriptions, control system, standard cos.
  • Training sales staff.
  • Elaborated sales manual, job descriptions and hired employees in different areas.
  • Establish incentive system for sales department .
  • Establish well-managed purchasing system.
  • Build inventory system that was made on real sales numbers.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 30 %.

Sales Representative and Manager

BCM, Meridian Telecom Corp
San Ramon , California
1995.01 - 1998.05
  • Represent Long Distance Service for Meridian Telecom Corporation MTC Passport in El Salvador and Guatemala.
  • Achieved first long-distance service for El Salvador and Guatemala serving more than 100 businesses.
  • Lead telecommunications long-distance service called "call back system" PASSPORT now offer by AT&T.
  • Build wide network of customer reference system .
  • Build strong team for taking care customer service department .
  • Achieve sales increase by 30% each year.
  • Obtaining very few customer drops and handle trouble tickets almost same day for no more than one hour.

Work History

No Degree - Computer Science

Bishops University, 2600 College St. Sherbrooke, QC, Canada J1M 1Z7
1998.09 - 1999.05

No Degree - Science Politique

Université De Sherbrooke, 2500 Boulevard De L'Université, Sherbrooke, QC J1K
1992.09 - 1992.12

College in Science -

Saint-Charles-Borromée
1990.01 - 1992.09

No Degree - General Study Sciences and Maths

CEGEP De Sherbrooke, 475, Rue Du Cégep Sherbrooke, Québec J1E 4K1
1989.09 - 1989.12

High School Diploma -

Seminaire Salesien, 135 Rue Don Bosco N., Sherbrooke, QC, Canada J1L 1
1981.09 - 1989.05

Education

Skills

Leadership

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Certification

PREPOSE AUX BENEFICIAIRES

Additional Information

  • Willing to relocate: Anywhere

Languages

French

English

Spanish

Software

Microsoft Windows OEM Installer

Microsoft Small Business Server

Basic

Interests

Live sound reinforcement

Play Guitar and Signing

Microphone and PA system installation

Books and research

Customer Service Representative - OFFICE GURU - SAN SALVADOR
2020.09 - 2020.12
Customer Service Representative - Concentrix Call Centre
2020.02 - 2020.07
Customer Service & Sales Representative - Teleperformance - San Salvador
2019.10 - 2020.02
Customer Service Representative - TELUS International
2018.09 - 2019.10
General Manager - San Marino Distillery CORP
2001.01 - 2018.09
Bishops University - No Degree, Computer Science
-0.9600000000000364

IMMIX BOX Programmer

1995-05
Sales Representative and Manager - BCM, Meridian Telecom Corp
1995.01 - 1998.05
Université De Sherbrooke - No Degree, Science Politique
-0.029999999999972715
PREPOSE AUX BENEFICIAIRES
1991-01
Saint-Charles-Borromée - College in Science,
-2.0799999999999272
CEGEP De Sherbrooke - No Degree, General Study Sciences and Maths
-0.029999999999972715
Seminaire Salesien - High School Diploma,
-7.960000000000036

Timeline

Victor Rafael Hellebuyck Jr.Manager