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Van Staggs
Supervisor
Spartanburg,SC
Summary
Personable and organized professional with over 25 years of experience in various roles, including significant experience in customer service and supervisory positions within the airline industry. Demonstrated ability to manage multiple priorities and drive operational efficiency. Proven track record of team leadership, enforcing policies and procedures, and enhancing customer experience.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
General Manager / Small Business Consultant
The Vanco Consulting Group LLC
03.2017 - Current
- Provided debt analysis and risk assessment to clients seeking business credit
- Analyzed data to identify business problems and recommend corrective actions
- Collaborated with stakeholders to identify business needs and data sources
- Developed customized reports and implemented business intelligence solutions to increase efficiency
- Enforced company policies and procedures to maintain operational standards.
Elder
Annointed Connect Church INC
09.2014 - Current
- Implemented effective plans for parishioners and families
- Conducted in-home visits and provided supportive services
- Assisted parishioners in accessing housing financial assistance and other community resources
- Developed partnerships with community organizations to expand services and referrals.
Customer Service Supervisor
US Airways Express / Piedmont Airlines
10.2013 - 3 2017
- Managed flight reservations, coordinated standbys, and monitored flight availability
- Scheduled and supervised agents to ensure optimal operational coverage
- Assisted with ticketing, sales, checked baggage, and collected baggage charges
- Excelled in all aspects of ticket counter and gate management to ensure on-time departures
- Performed nightly station closeout procedures, ensuring accuracy and compliance
- Enforced airline policies and procedures to maintain high standards of service
- Conducted customer service audits to identify areas for improvement
- Managed flight procedures, including delay investigations and dispute resolution.
Commercial Loan Officer
Blue Ridge Savings Bank
06.2004 - 01.2007
- Established community strategic alliances to ensure repeat business
- Implemented marketing techniques to increase loan production and sales
- Conducted risk assessments and underwriting for commercial loans
- Managed a loan portfolio of over $5 million, including REO management and collections
- Enforced banking policies and procedures to mitigate risks.
Education
Bachelor of Arts - Political Science
Benedict College
Columbia, SC 09.1991 - 05.1995
Skills
Customer Service Excellence
Flight Reservations and Coordination
Ticketing and Baggage Handling
Team Leadership and Collaboration
Operational Efficiency
Enforcing Policies and Procedures
Customer Service Audits
Managing Flight Procedures
Delay Investigations and Dispute Resolution
Business Analysis
Risk Assessment
Strategic Planning
Multitasking Abilities
Community Relations
- Customer Retention
- Account Management
- Contract Negotiations
Additional Information - Relocation
New York, NY
Timeline
General Manager / Small Business Consultant
The Vanco Consulting Group LLC
03.2017 - Current
Elder
Annointed Connect Church INC
09.2014 - Current
Customer Service Supervisor
US Airways Express / Piedmont Airlines
10.2013 - 3 2017
Commercial Loan Officer
Blue Ridge Savings Bank
06.2004 - 01.2007
Bachelor of Arts - Political Science
Benedict College
09.1991 - 05.1995