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Summary
Overview
Work History
Education
Skills
Languages
Reference
Award
Quote
Timeline

URMIL SHAH

SENIOR EXECUTIVE
Singapore
Summary

Banking professional with 6 yrs of experience in timely resolution of customer's queries, Well versed with the sales and marketing function, and advising customers on products based on their needs. Motivated team player with a passion for customer service and the ability to interact with a diverse population at a variety of organizational levels. Quick learner with a keen eye for detail and the ability to work within timelines.

Overview
11
11
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History

Senior Executive

STATE BANK OF INDIA
2015-05 - 2022-02

• Handling various types of transactions, customer applications over the counter. Managing the opening of Remittance a/c, Current, savings and Term deposit Account.
• Closing and modification of customer's accounts. also processing of Cash related transaction like deposit withdrawal, fund transfer INB / ATM request as per time line.
• Good research skills and the ability to use the various systems in the Bank and commercial databases (worldcheck, OFAC,)
• Perform identity verification (kyc cdd), eName screening and sanction checks before onboarding new customers. Assess risk rating and conduct periodic review for existing customers, ensure necessary risk assessment are completed within a given timeline.
• Proficient in MS Office applications(word, excel, outlook)
• Good communication and interpersonal skills.
• Responsible for maintenance of all client related static data in the Bank's various systems.
• Recommend process improvements and update procedure manual accordingly. Handle administrative duties that include but are not limited to record keeping, filing, printing, scanning, maintaining register &/or other duties given by manager.
• Timely reporting to key risk indicators and suspected transactions to the Manager.
• Have an acute interest in identifying ways to do things better, faster and smoother.
• Manage the process around off-boarding dormant / closed clients. Identified opportunities to improve business process flows and overall departmental productivity.
• Payments related to customer requests in all currencies, outward remittances, customer call confirmation, filing, checking of swift confirmation, voucher verification.
• Trained new join staff.
• Officiate as officer when required by branch.

Sales Assistant

MOHAMED MUSTAFA AND SAMSUDDIN CO. PTE LTD (MUSTAFA CENTRE)
2011-06 - 2015-05
  • Warmly greet customers entering store, advise them on product selection based on their needs, and proactively address their queries/resolve their complaints. Process Inventory management accountability include receiving and storing goods, daily stock taking, and reporting discrepancies to supervisor Skillfully manage counter’s security.
Education

Bachelor of Commerce Advance Accounting and Auditing

Gujarat University
2002-03 - 2005-04

No Degree ICA Certificate in Anti Money Laundering

International Compliance Association
02-2021 - 02-2021
Skills

Ms Office

Cash Management
Customer services
Inventory management

Performance improvement

Technical Support

Administrative support

Operational management

Problem solving

Written and verbal communication

Team work

Adaptability

Sales

KYC, CDD

Languages

English

Hindi

Gujarati (native language)

Reference

Provide upon request

Award
  • Employee of the Month Award
  • Recognition for being a Team Player for FY 2018/2019
  • Silver Award in Recognition of contribution and commitment to excellent service from EXSA FY 2019
Quote
Price is what you pay. Value is what you get.
Warren Buffett
Timeline

No Degree ICA Certificate in Anti Money Laundering

International Compliance Association
02-2021 - 02-2021

Senior Executive

STATE BANK OF INDIA
2015-05 - 2022-02

Sales Assistant

MOHAMED MUSTAFA AND SAMSUDDIN CO. PTE LTD (MUSTAFA CENTRE)
2011-06 - 2015-05

Bachelor of Commerce Advance Accounting and Auditing

Gujarat University
2002-03 - 2005-04